READ BEFORE SENDING ANY MONEY TO AWAZ
READ BEFORE SENDING ANY MONEY TO AWAZ
I watched a webinar and was very impressed with what Awaz was claiming to offer. At the end of the webinar they offered a "limited time/number of signups deal" for about $1000USD for their software for the year. Falling for that old dales trick I signed right up.
Once I logged in I was impressed with how it looked. I started digging in and within a few days I started to learn that the software was not what they promised. Features that were shown in the webinar were not part of our dashboard. I asked their customer service rep, who is very accessible to ask for help and was told that the particular feature I saw and was looking for was not released yet and there was no estimate on when it would be added.
As I started setting up my system, I as well as many other people within the forum found that many of the features that were promised to be white labeled were not. There were many issues where people would have to tell Awaz that the billing go to the end user was showing the Awaz name etc. The same goes for several of the integrations showing Awaz. Several people on the forum were involved in a debate with the owner of Awaz regarding what he claims "white label" actually means, which I and others disagreed with.
It appears to me that Awaz has potential and is a real software system. I really liked it, but it just wasn't quite ready for primetime and during the webiunar there was no mention of it being a beta program where I would be paying for it while they work all their bugs out.
I reached out to my customer service rep with my concerns and she was very polite and professional but said there was nothing she could do when I asked for a refund. At this point I was only 2 weeks since I joined. I then spoke to the ower through the forum and expressed that I liked Awaz and would definitly want to check it out in the future when it was working 100% as promised, but could not use it in the state it was presently in. O was pretty much told tough luck and they dont do refunds so I was out of luck. I talked about giving good customer service etc. as I only had it 2 weeks and was opening several tickets on issues within the first 24 hours, but he did not seem care.
So, I guess I learned a $1000 lesson. My advice to anyone interested in Awaz is to NOT get involved in their annual plan. If you want to try it go monthly for a month or two to be sure it really works. Once you pay them your $1000 they will not care about your satisfaction.
Reply from Awaz
Hi Tony,
Thanks for sharing your feedback. You joined our White-Label program over three months ago, and since then our team has been consistently supporting you through Slack and email. Despite multiple follow-ups, you never identified a specific issue or feature preventing you from using the platform — your feedback was mainly based on general discussions in the community, not your own usage.
All features shown in the webinar were demonstrated from a live, working account, and the platform today is fully stable, powering thousands of businesses worldwide. Any bugs or setup issues reported by users are resolved promptly by our support team.
We understand if the timing wasn’t right for you, but Awaz continues to evolve rapidly with new updates every week. We wish you success ahead and hope you’ll revisit Awaz in the future.
Awaz.ai Team
