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Awin Reviews 939

TrustScore 1.5 out of 5

1.5

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as not working and having a horrible user interface. Customers frequently encountered issues with payments, including billing discrepancies, receiving late payment notices despite automated billing, and experiencing delays or issues with commission payments. Reviewers also consistently reported negative experiences with customer service, highlighting a lack of responsiveness, difficulty in contacting anyone, and receiving unhelpful, generic, or templated replies. The response times were often very slow, taking days or even weeks to get a resolution, and some people mentioned being unable to contact the company at all.

What people talk about most

Website

Reviewers express strong dissatisfaction with the website experience. Many customers report issues with... See more

Payment

Reviewers highlight significant dissatisfaction with payment processes. Customers report recurring... See more

Customer service

Clients share negative opinions on customer service, consistently reporting poor support and communication.... See more

Response time

People report negative experiences with response times, often citing extremely delayed or non-existent... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report extreme delays in email responses and... See more

Based on these reviews

Rated 2 out of 5 stars

Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged... See more

Company replied

Rated 2 out of 5 stars

We applied to Awin as a publisher and were initially approved. Based on that approval, we proceeded to integrate our first advertiser and invested real engineering time in a manua... See more

Company replied

Rated 1 out of 5 stars

We joined AWIN because they have one of the biggest affiliate networks. However, the platform is difficult to use and get support for. The marketplace is full of scammy affiliates that will just try a... See more

Company replied

Rated 1 out of 5 stars

Signed up for a new account and after sending 700 quality visitors from our travel websites to Awin platform, no single booking! Last year with another account it was even worse. Many thousands of cli... See more

Company replied


Company details

  1. Affiliate Marketing Service
  2. Marketing Agency
  3. Online Marketing Agency

Written by the company

Our global affiliate marketing platform empowers advertisers and publishers of all sizes to grow their businesses online. We connect online businesses with over 1M diverse partners including bloggers, influencers, vouchercode, cashback, technology solutions and more. Whether you're a small business ready to launch an affiliate marketing program and reach new customers or a global enterprise looking to enhance your online marketing, we have a plan to suit every need.


Contact info

Global Affiliate Marketing Platform

Empowers advertisers and publishers of all sizes to grow.

1.5

Bad

TrustScore 1.5 out of 5

939 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Being trying to register with Awin for…

Being trying to register with Awin for several weeks, registration form always shows an error in first step. Tried:
Sent 2 emails to support as they suggest.
Called 2 times by phone, no answer with 2 different departments.
Tried contact form in another of their affiliates pages.

I dont understand how a company can work so bad and still make money.

Update: After contact by email 10 days ago with screenshots and detailed steps of my problem, answer is to read FAQ, they dont even read your email that you invested your time explaining problem they have in their registration screen.. worst support I have ever have.

August 11, 2023
Unprompted review
Awin logo

Reply from Awin

Dear affiliate,
Firstly, we would like to sincerely apologize for the inconvenience you faced while attempting to register on our platform. We deeply regret that this experience led you to leave a one-star review. Feedback from our partners is invaluable, and we take such concerns seriously as they help us improve our services.

It's crucial for us to understand what went wrong and ensure that it's rectified immediately. To that end, I would kindly request that you get in touch with our affiliate support team once again. We are well-equipped to address any registration concerns, and we will provide dedicated assistance to ensure a smooth registration process for you.

You can reach out to our support team via: https://success.awin.com/s/contactsupport . Please reference this email, and we will prioritize your request.

In the meantime, you can check the following article, which explains the sign-up process in detail: https://success.awin.com/s/article/How-do-I-join-Awin-as-a-Publisher?language=en_US

Again, we apologize for any inconvenience you've faced and thank you for bringing this to our attention. We hope to resolve this swiftly and have the opportunity to collaborate with you as quickly as it's possible.

Best regards,

The Awin Team

Rated 1 out of 5 stars

very bad, only scam and bots

0 star I wanted to give...this platform has only bots and scammers, nobody is doing something right, the 1st month I got more than 20000 viewers from awin, but all of them are bots! And than 2 publishers told me they will help to make sales but the truth is, I made sales from my social media or my old costumers and they got money, by each single sale!Every day I got invitations from coupons publisher who make fake coupons feature... Really nice trick to make money...Be aware...There are other better platforms for private affiliates, like goaff, even no cost...

July 25, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Andrea,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.

If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://advertiser-success.awin.com/s/contactsupport?language=en_GB&_gl=1*je7tcy*_ga*MTU2OTA2ODYxNy4xNjYyNjQ4Njk0*_ga_FT44B97GF9*MTY5MzU1Nzg5Mi4xMTYuMS4xNjkzNTU3OTExLjQxLjAuMA..

Best,
The Awin Team

Rated 5 out of 5 stars

Very good and positive cooperation

Very good and positive cooperation. A good affiliate network, manager's support, intuitive self service platform. Recommend

January 9, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Ivan,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin.
Best,
The Awin Team

Rated 4 out of 5 stars

Was a merchant for 2 years

Was a merchant for 2 years to just get my business listed on the big cashback sites. Signup was a little long winded but once up and running had the cashback companies apply and list us. Platform was good, lots of detailed reports, there is a level of complexity there, but to be honest didn’t really use most of it as I had narrow requirements. I am sure there is plenty of scope to really dive into it but I had the big websites join and promote my business so that was all I needed. The only downside was the platform fees which we couldn’t justify in the end just to work with a handful of websites making us sales. The few times we had to contact support they resolved it quickly. Little in-personal and felt small fish in a massive pond even though the money we were spending was a lot for our small business but that’s understandable I guess. Good company to deal with overall

February 28, 2023
Unprompted review
Awin logo

Reply from Awin

Hello Paul,
Thank you for your comment. We will continue to offer quality service, support and resources, so that your experience working with Awin is seamless. We are happy to take your suggestions into account. The Partner Success Team will be happy to help you. Do not hesitate to contact them at the following address: https://success.awin.com/s/contactsupport indicating as subject "Trustpilot Review".

Best,
The Awin Team

Rated 3 out of 5 stars

PPC sales

I can only comment on PPC but Awin is useless in this regard. It's unclear whether this is due to tracking or GDPR regulations but having tried numerous advertiser's over numerous campaigns, finding a profitable campaign is like finding a needle in a haystack. When I first joined Awin 5+ yrs ago almost all campaigns showed sales within a few clicks (profitable or otherwise) so it was very easy to filter the wheat from the chaff, but these days just feels like a lottery. Very few sales track and when they do they seldom cover costs. For now I have stopped running ads for Awin as PPC is not profitable. As mentioned this isn't a slur on Awin as the lack of tracking could be due to the cookies and GDPR but paying for ads isn't a worthwhile venture on this platform.

June 21, 2023
Unprompted review
Awin logo

Reply from Awin

Dear affiliate,

Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.

To keep up with the constant evolution of consumer behavior alongside changes in browser’s privacy policies, we continuously iterate on our tracking solutions. Through Awin’s full tracking suite which offers the most advanced method to track sales within the industry, we have a strong foundation to minimize these challenges and to ensure that our partners do not lose valid sales. See the following article for further details: https://success.awin.com/s/article/What-tracking-solutions-does-Awin-offer-to-accurately-track-sales?language=en_US

If you want to know more about how we track sales, this article could be interesting for you: https://success.awin.com/s/article/how-does-Awin-track-sales

Nonetheless, if you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport, and they will be happy to assist.

Best,
The Awin team

Rated 5 out of 5 stars

Great customer care

Great customer care, they always answer everytime we hace a question. Their formation options are a really great way to understand how the platform works and how to improve performance.

June 1, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Yvonne,
We appreciate you taking the time to give us your positive feedback. We will continue to offer quality service, support and resources, so that your experience working with Awin is seamless. Have a wonderful day.
Best,
The Awin Team

Rated 5 out of 5 stars

So far we've had great experience with…

So far we've had great experience with AWIN, really easy to work with, also so many opportunities to grow your business. Totally would recommend, especially compared to other competitors in the business.

May 25, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Emil,
We appreciate you taking the time to give us your positive feedback and are glad to hear that you've had a good experience working with Awin. Have a wonderful day.
Best,
The Awin Team

Rated 5 out of 5 stars

An expert team !

We have a team of experts working with us. They adapt to our constraints, our business challenges and ambitions to help us achieve our different objectives.

May 23, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Mirianna,
We appreciate you taking the time to give us your positive feedback and are glad to hear that you've had a good experience working with Awin. Have a wonderful day.
Best,
The Awin Team

Rated 5 out of 5 stars

Awin - The best network

Awin has been the best network for a number of years, having not only the best technology solutions but a fantastic team of staff.

May 9, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Mr. Christopher,
We appreciate you taking the time to give us your positive feedback and are glad to hear that you've had a good experience working with Awin. We wish you a wonderful day.
Best,
The Awin Team

Rated 5 out of 5 stars

Highly Recommended

AWIN is very easy to use and has all the information you need at your fingertips. The staff are exceptionally friendly and helpful and experts in tailoring their service to a business' needs

May 10, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Angus,
Thank you for your positive feedback, looking forward to working together many more years to come. We wish you a wonderful day.
Best,
The Awin Team

Rated 4 out of 5 stars

One of the more complete platforms as…

One of the more complete platforms as far as statistics go. Have been using it since 2019 and it has consistently worked well.

May 9, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Sparven,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin. Have a wonderful day.
Best,
The Awin Team

Rated 5 out of 5 stars

I enjoy working with Awin

I don't know what is the problem with Awin for lots of users here. I am using Awin for a period of time now and I never issued any problems. I had my first payment and Awin sent it straight to my bank account. I tried other affiliate platforms but in my own opinion, Awin is by far the easiest to use.

May 9, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Snookems,
Thank you for taking the time to leave us a review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin.
Best,
The Awin Team

Rated 5 out of 5 stars

Just very pleasant and easy to work with!

I love the use of Awin being a publisher. Good overview of countries and programs I use. You can make affiliate links in a few seconds. The dashboard gives clear insights into my results. Overall, friendly and easy to use.

May 9, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Karin,
We appreciate you taking the time to give us your positive feedback and are glad to hear that you've had a good experience working with Awin. Have a wonderful day.
Best,
The Awin Team

Rated 4 out of 5 stars

Less stress and reliable.

The AWIN platform is one of the most 'together' offerings for both merchants and publishers. The technology platform has a manageable learning curve and there is extensive use of language that most can understand. Not perfect but much better than the rest.

May 5, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Delroy,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin. We wish you a wonderful day.
Best,
The Awin Team

Rated 5 out of 5 stars

I am really happy with Awin

I am really happy with Awin, they have some great programs to join and the site is easy to navigate. I've been with them for a few years and I have earnt a fair amount of money. I get approached by new programs all the time and I can choose who I wish to promote. I find making my own links really easy and there are lots of tutorials to guide you through.

May 4, 2023
Unprompted review
Awin logo

Reply from Awin

Hi Anne,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin.
We wish you all the best,
The Awin Team

Rated 1 out of 5 stars

Don’t recommend this platform at all.

I'm disappointed with this service. We have not received our commission payment of $458,757.82 for an extended period through AWIN, and there has been no explanation given for the delay.
Despite multiple attempts to follow up with the Support Team, we have not received any response or update on the status of our payment.
Don’t recommend this platform at all.

May 3, 2022
Unprompted review
Awin logo

Reply from Awin

We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.

We’re keen to delve into this to understand the issue with your account.
Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review'. Since we were unable to identify your account or find the correspondence referenced above on the basis of your name, please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority.

We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team

Rated 1 out of 5 stars

They home page says they have 270,000…

They home page says they have 270,000 publishers (or 241,000 they contadict themselves 2 lines below the hero image)

Don't trust them.When you get into the system, which is overly complicated then you find by a full search worldwide there is only 110,000 publishers, of which 2/3 out of 10 are dead links and usesless.

Don't waste your time with AWIN or Tradedoubler/Grow - they say 180,000 publishers, in truth its 3,300 UK, and 11,000 worldwide

These "businesses" should be reported for blatant lies and deception!

Reported to Advertisng Standards Authority (ASA)

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Awin are leaders in the affiliate…

Awin are leading in the affiliate marketing industry and are very reliable to use. The past 2 years working with Awin has been very easy going for our business. With navigating through their dashboard, work through our reporting on their site and communicate with their members of staff and their account managers. They are attentive and always willing to go above and beyond which we really appreciate.

April 21, 2023
Unprompted review
Awin logo

Reply from Awin

Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin.

Best,
The Awin Team

Rated 1 out of 5 stars

Dreadful Experience

Ok so if anyone newly joined or willing to join this dreadful platform, let me narrate for you the scenario that exactly happened with me, I have joined this platform 5 months ago because the advertiser I have been working with for over than 2 years but seems to be unfortunate that they decided to migrate to AWIN, so once you join them they ask you for proofs of authenticity of the website and everything, and everything seems cool, and then I have worked with them for 3 months until the payment clearance date.

Exactly on the payment date after the advertiser already paid them, they froze the payments and kept investigating in our identity and authenticity of every single matter even though this should have been done earlier, and they taken 2 months in this process without any sense of professionalism or care that they are ruining somebody's business but we've sent every single tiny detail they asked for.

what happened next?
They thanked us for the info and then in the second email they locked our account without any apparent reason or proof and I cannot even know what exactly happened, and when I asked they just coldly replied that this is just not discussable, they are not even discussing stealing money, time and effort.

So simply 2 years with the same advertiser on a different platform without a single problem, 3 months with AWIN was a disaster, massively disappointing experience I passed through.

so for any newly joiners if you are not willing to live the same scenario, think twice before joining them.

February 1, 2023
Unprompted review
Awin logo

Reply from Awin

Dear M. Ghaly,

Thank you for your feedback, and taking the time to leave a review. Unfortunately, our Compliance team detected non-compliant activities from your Awin account which led to the account closure.

If you feel this isn’t the case, please contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject title 'Trustpilot Review'. Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message as soon as they can.

For a bit of background, we carry out a number of security and suitability checks when vetting affiliates. You can find more information in the following article: https://success.awin.com/s/article/How-does-Awin-ensure-quality-and-compliance-in-the-network?language=en_US

Compliance is one of the core services offered by Awin to ensure brand safety and ethical activity on our network. We are constantly monitoring key indicators of non-compliant activities at any point where additional information becomes available to us. Each of these makes it easier to correctly analyse and identify a publisher’s activity.

We apologise for any inconvenience this may have caused you.

Best regards,
The Awin team

Rated 1 out of 5 stars

Personally lost a More then £3000

I am absolutely livid with the Awin program and I strongly advise against using it. I have personally lost a staggering More then £3000 and I wouldn't trust them with a penny more. If the advertisers are paying Awin, then why aren't they paying their affiliates?

Their compliance team is an utter disgrace and they clearly have no sense of professionalism. The program is designed to steal your money and their global partner compliance team (global-partnercompliance awin.com) is complicit in this robbery. They force you to submit your identity card for verification and then play a game of theft when it comes to your approved commission.

They demand unnecessary proof of traffic and website ownership, even though you have already provided this information during the application process. It's a despicable way of conducting business and it's clear that they are only interested in lining their own pockets. They prey on individuals who start websites and do everything in their power to eat up all your commission.

I am at a complete loss for words and extremely upset by the whole experience. I am now left wondering what I can do to recoup my losses. How could anyone do this to another person? It's beyond comprehension. My advice is to stay well away from Awin and avoid them like the plague.

February 1, 2023
Unprompted review
Awin logo

Reply from Awin

Dear Keke,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We’re keen to delve into this to understand the issue with your account.

Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject title 'Trustpilot Review'. Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority.

We appreciate your patience and will be in touch once you send through further details.

Best regards,
The Awin team

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