Dear Customer Service Team, I am writing to follow up on an order I placed on March 16th, which I have not yet received as of today, April 13th. Could you please look into this and provide an update... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found Awlma when looking for a traverllers notebook / planner / journal. I am a bit o fa statinary geek an find writing on paper immensly satisfying. Their customer support was excellent, *ver... See more
Company replied
Super happy with my order! Everyone is asking me where I got it from. Quality is great! Really nice work. Very nice service, definitely recommend!
Company replied
Everything just as expected. Very nice and smooth leather, perfectly assembled. Shipping from Portugal to Germany took a while, but nothing to complain about.
Company replied
Company details
Written by the company
Welcome to Awlma's official Trustpilot page! At Awlma, we're dedicated to crafting high-quality, sustainable leather goods that seamlessly integrate into your daily life. We value every piece of feedback and use it to continuously improve our products and services. Please share your experiences with our products and customer service. Your insights not only help us grow but also guide others in making informed decisions. Thank you for choosing Awlma—where tradition meets modern craftsmanship.
Contact info
Apartado 203, 2354-909, Torres Novas, Portugal
- support@awlma.eu
- awlma.eu
4.1
Great
52 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Really happy with my purchase
Really happy with my purchase. Really nice quality and arrived on time! recommed to anyone
Thanks
December 17, 2024
Unprompted review
Reply from Awlma
Dear Mercedes, thank you for your kind words! We’re so glad you loved your purchase and appreciated the timely delivery. Your recommendation means the world to us!
Best wishes,
The Awlma Team
Made for fantastic team gifts for the…
Made for fantastic team gifts for the holiday. High quality and great service on the personalization.
December 16, 2024
Unprompted review
Reply from Awlma
Dear Eoghan,
Thank you for choosing Awlma for your team gifts this holiday season! We are delighted to hear that the gifts were well-received and that you were satisfied with the quality and our personalization service. It was a pleasure working with you to create something special for your team, and we look forward to partnering with you again in the future.
Best wishes,
The Awlma Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.