I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... See more
Company replied
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See what reviewers are saying
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... See more
Company replied
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... See more
Company replied
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... See more
Very very bad scam company.
Very very bad company.. Always selling the fake products. Don't buy anything from them. It is a scam company. They never replace / refund. And no free pickups on returning items
November 6, 2019
Unprompted review
Reply from AWOK.com
Hi,
Sorry to hear, Please accept our sincere apology. Can you please send your order id and issue at support@awok.com. We are always here to help.
Received all bad quality products
Received all bad quality products.
Please dont try it. Its rebash company
October 30, 2019
Unprompted review
it's my first time to order in Awok…
it's my first time to order in Awok cause I know how online shop works but still I try cause I dont have time to go and buy for it.
And sadly the portable blender I got isn't charging/. The one in the picture has a brand name while the one they sent me is different one.
What kind of service you have? You will only check the item If it's working before you wrap it out but you didn't do. now
it's really inconvenient to change it cause I need to do a complaints bla bla bla but placing and order and taking payment for you is so easy!
Very bad experience!! send me a guy to take this trash! Since I know that you will not resturn my money please try to be fast on exchanging it with a "working" one. Thank you!
October 26, 2019
Unprompted review
#52635649A1
My order no. #52635649A1. I placed an order 2 months before it has been dispatched but i didn't receive it yet. Also,
there is no reply on email.
Mobile no. 0547883971
October 21, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. With that said, we are working to improve our customer's shopping experience in KSA.
11/09/2019 12:53:30 ALS Bot Order status changed Status changed to: "Archived"
11/09/2019 12:53:30 ALS Bot Order status changed Status changed to: "Delivered"
11/09/2019 12:53:30 ALS Bot Order shipped Order fulfilled
11/03/2019 14:17:34 ALS Bot Delivery service changed Changed to: "ZAJIL"
11/03/2019 14:17:34 ALS Bot Tracking number change Z607474
11/03/2019 14:17:34 ALS Bot Shipment approved Shipment approved
11/03/2019 14:17:34 ALS Bot Order status changed Status changed to: "Order in delivery."
10/27/2019 11:12:19 Awok Bot Shipment approved Shipment approval was revoked.
10/27/2019 11:12:19 Awok Bot Order status changed Status changed to: "Shipment In-Transit"
09/08/2019 10:24:47 Joanna Plaza Payment refunded 254 SAR has been refunded.
09/08/2019 01:42:26 ALS Bot Delivery service changed Changed to: "TFMEXPRESS"
09/08/2019 01:42:26 ALS Bot Tracking number change 555500119239
09/08/2019 01:42:26 ALS Bot Shipment approved Shipment approved
Quality product
I received my order and one item was in bad quality, Since three days ago i tried many times to call customer care centre but unfortunately not replied.
Please call me on 00971522880690
Regards
Marwan
October 13, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
I don't know what to say
I bought one I phone five s... Bloody.. After they delivery it to me..... I put it for charge.. Fook it's not charging also... I called them.. Gave them back... Hoping they will solve the problem and give it back.. Fook., today they send me one coupon 325.00 dhs ka.. Let's see... Will keep u guys updated.... Didn't like the experience at all
October 7, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Your customer service is the worst…
Your customer service is the worst because I guess you don’t have staff to reply. Your website is very bad because it’s not clear. Your roles is fake because you are not following it
October 5, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
I ordered from awok thinking that the…
I ordered from awok thinking that the company is good, until now i did not receive the products, its almost 15days, contacted customer support, they said they have already sent to delivery, then i contacted the TFM express, they said we have not received any of the shipment from Awok, i dont know what to do now, customer service is worst.
September 23, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Fake Products and very bad customer service
Friends: Don't choose the Awok site for online purchases they has all fake products and very bad customer service also they will not redund or replace your product if it is not in a working condition. I suggest whoever has the money refund issues they should file consumer complaints so that new customers will not get in trap and such fake product companies will not repeat such things. they know whoever purchase and face issues will not go for any complaints and because of which Awok is making business
September 23, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Guys don't choose this site for…
Guys don't choose this site for shopping,this fellowes are sending fake products and they will not return your money also.
September 19, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
stupide company all items are fake…
stupide company all items are fake don't bring any items
September 15, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Sunction Awok.com for their very bad…
Sunction Awok.com for their very bad customer service. In January 2019 I bought several items along with a smart watch. The instruction says plug and charge the watch for 2 hours before using which I did but did not work. Charged it a bit longer still did not work. I filed a complain to awok for warranty and they sent someone to pick it up. I asked for an acknowledgmnt receipt from the guy but he refused to provide such that everything is online. I followed up several times on the item via email and phone call with no response from Awok. In April 2019 I again followed from Awok for the same smart watch and they insisted it was re delivered to me as per their system in Feb. This was a big lie since i was out of the country from Jan 26 until April 1 2019. I have the email convo as proof of all their lies.
In April 2019 I boughta mobile phone with dual sim that was similar to nokia 3310. The item was delivered but again it wont start. Tried re charging it overnight and still failed to start the device. I found out the battery was defective so I placed a complain for the same. Awok refused to honor the warranty since the item was 1 month was although I complained within 3days after receiving the item. The reason is that Awok delivered the items to a different person as I was living in a sharing accommodation. Got nothing after several calls and emails except tension.
The smart watch was never found and the phone battery was never replaced.
I hate Awok.com
September 9, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. Could you kindly share with all those ordering information?Thank you very much!
Lost my money and didn't receive ordered item.
Quality of items is very bad and customer service team is not keeping their commitment, and they are not returning back my money or coupon.
September 3, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
I bought a fan in Dubai
I bought a fan in Dubai, UAE from AWOK.com which is from a manufacturer from Egypt. The warranty says I have a 1-year claim and I bought the product on 04/19 and broke down in August 2019. Called Awok as they are the distributors and they said they will not honor the warranty due to their internal warranty policy of 3 days. AWIK is a scam. The customer agent said he would inform management but I never received a call back. Their customer service is horrible. They sell extremely poor quality products and they know that these will break. Please dont buy from AWOK.com
August 31, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
if there a zero star rating i put it…
if there a zero star rating i put it zero cause ive been a regular customer in awok but they cancel my orderby itself. reason beacause i dont have valid id for securitu purposes
August 12, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
if i should choose how many stars ill…
if i should choose how many stars ill put in this review i will perfectly put 0 star i've waited 5days for nothing and for no reasons my order canceled by its self.
August 6, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
It's the worst customer service ever
It's the worst customer service ever. They make there own rules and ultimately we are cheated. I have been a regular customer of Awok but no it's completely degraded and disgusted. First they deliver almost all damaged products and now they are asking me to pay a fee for pickup. Stay away from these frauds.
August 2, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Wok should be banned
AWok should be banned. Stop enticing and advertising your cheap disgusting and disgraceful products. Cheating customers will never make you'll happy and prosperous. Worst products I have ever seen. All products were frankly for our bins. Really very disappointed. An Apeal to users. Don't get fooled by these cheats.
July 31, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Very bad products
Very bad products. Customer service is very bad. non genuine products, quality wise very very poor items. I have purchased one portable game gadget and quality wise it was very bad, first of all they don't check the product and I send them back and once I receive this product again then I used it but is was not working. I made a complaint and after 10 days one person called me and asked me pay pickup charges of AED 42???
July 29, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Good and bad
I like it but I don’t think let me think .......................................... oh yeah I thinks is cheaper but soo much worst then regular ones I bought 13 pruducts and didn’t work
July 29, 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
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