I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... See more
Company replied
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... See more
Company replied
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... See more
The AWOK I knew 5years back with …
The AWOK I knew 5years back with excellent service has really disappointed me this time when I was trying to check out their delivery procedures and efficiency. I am so disappointed with the the services they offer this time. I ordered a mobile phone on 29th/5/2020 paid by card. I never received any email or even anybody to call back, I tried to send them email, still I didn't get answer . The days of delivery are longer than expected as they said they would deliver by June 02/2020. The services are worst on my try this year. I even sent them a message on Facebook still never got a reply, I don't know whether this is AWOK I knew before or another Awok with a similar name. Please anyone clarify me...
June 10, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. During this once in a hundred years' pandemic, as there are hundreds of cases each day, sadly warehouse, delivery and customer service are not functions, sorry that we could not fullfill your those orders at this time. Please cancel your order and provide us with order number here, so we could pass on to finance team to quickly refund you.
At the same time, for all other remaining customers who are paid for the past two weeks, but not deliveryed ones, please also kindly cancel your paid or COD orders and let's us know the order number, so we could refund to you.
Right now the most important thing is stay safe, after this pandemic settle down, warehouse ,delivery and customer service resume back to normal, we would email our millions of existing customers about reopening service. Thank you for your understanding and hopefully we could all get out of this unusual situation together!
VERY BAD!
Very bad! There is no way to cancel my order on the web and in the app!!!!!!! THE CANCEL ORDER IS DISABLED! You already took AED 150 from me and since May 23, I haven’t gotten my delivery yet and worst, I CANNOT CANCEL! And your customer service is not even reaching out to us! You have no open line to your customer.
My order number is 43337003A1. Cancel it now and give my refund!
June 10, 2020
Unprompted review
Request to refund my order as delivery…
Request to refund my order as delivery already delayed and no response From your side for the delivery status order number
53885450A1
June 10, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Sorry that warehouse and delivery team could not fullfill your orders during this unusual time. Please kindly cancel your orders, so we could pass on your information to finance team and quickly refund your paid money quickly. For those COD customers, please also kindly cancel that if that is possible. We are really sorry for that and we are disappointing our cherished customers like you at this time. We would let all of our customers including you known by email once this situation resolved and our warehouse and delivery team(also customer service ) could back to work. We are really sorry, please stay safe and thank you !
[6/6 3:26] Valentina Kezhova
status of this order 93670897I1 - pickable, I can't make refund...
13565524A1,13565524A2 - has been refunded.
DO NOT ORDER FROM AWOK!They will take your money but never deliver the items!
Undelivered Order# 63670349A1 dated 21.May.2020
RUN AWAY AT AWOK.COM! DO NOT LET AWOK FOOLED YOU LIKE THEY DID TO ME! CUSTOMER PAID BUT THEY WILL NEVER EVER DELIVER! WORST ONLINE PLATFORM. ABOVE PAID 21.MAY.20 AND STILL READY FOR SHIPMENT UNTILL NOW. AWOK USELESS BOT REPLY WILL NOT IMPROVE YOUR REPUTATION NOR MAKE YOU LOOK GOOD.
I DO NOT NEED A REPLY FROM YOUR USELESS BOT, BRING BACK MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 10, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Sorry that warehouse and delivery team could not fullfill your orders during this unusual time even every efforts have been made to try to do so. Please kindly cancel your orders, so we could pass on your information to finance team and quickly refund your paid money quickly. For those COD customers, please also kindly cancel that if that is possible. We are really sorry for that and we are disappointing our cherished customers like you at this time. We would let all of our customers including you known by email once this situation resolved and our warehouse and delivery team(also customer service ) could back to work. We are really sorry, please stay safe and thank you !
[6/6 3:26] Valentina Kezhova
status of this order 93670897I1 - pickable, I can't make refund...
13565524A1,13565524A2 - has been refunded.
From date 5 May till today nothing…
From date 5 May till today nothing happen on my complain on
( Order # 37111698A1 ) and no body contact me , because they received the money on advance
Relay , this's Bad Services and bad website , Cheating the customer
and no response for any complain .
June 10, 2020
Unprompted review
Reply from AWOK.com
Dear Customers, we checked your order as it was 210 AED order( 7 pieces of In House Wall Mounted Manual Soap & Shampoo Dispenser, SD-2004 ) and was deliveryed before. We checked stock, Soap Dispenser Model ( SD-2004 ) and (SD-2002 ) were out of stock, only SD-2001 is selling, but nearly out of stock, so we need to investigate operation once it is resumed after lockdown eases.
04/04/2020 11:06:57 ALS Bot Order status changed Status changed to: "Archived"
04/04/2020 11:06:57 ALS Bot Order status changed Status changed to: "Delivered"
04/04/2020 11:06:57 ALS Bot Order shipped Order fulfilled
04/04/2020 00:34:55 ALS Bot Tracking number change 37111698A1
04/04/2020 00:34:55 ALS Bot Shipment approved Shipment approved
04/04/2020 00:34:55 ALS Bot Order status changed Status changed to: "Order in delivery."
04/02/2020 17:23:23 ABBAS KHAN Order status changed Status changed to: "Ready for Dispatch"
04/02/2020 17:18:34 zafeer Ahmed Order status changed Status changed to: "Packed"
04/02/2020 17:17:50 zafeer Ahmed Order status changed Status changed to: "Packing"
04/02/2020 16:59:04 ALAA ELDEEB Order status changed Status changed to: "Picked"
04/02/2020 16:57:50 Hazrat Ali Order status changed Status changed to: "Picking"
04/01/2020 13:32:07 AWOK Bot Order status changed Status changed to: "Pickable"
04/01/2020 11:30:38 Order status changed Status changed to: "Awaiting Supply"
04/01/2020 11:30:38 Order payment Order paid
We understand that you have 6 AED dispute and we have passed on your information to finance team, but there were a process and that is slow here during current situation. Please be patience and supportive as those 6AED dispute would be taken care of after the crisis. We understand that each AED is very important to you and we would address that. Please also be assured as we used to delivery hundreds of millions of AED products to customers here in mid-east, we have no intention to rob your 6 AED from order as all those orders are recorded over system which we could always review and investigate. At the same time, the most important thing is stay safe and thank you.
As before, we often have 1 AED deals and that usually would be huge deals for customers. Price over e-commerce website may change slightly according to different market condition, but right now please do not be so angry, the most important things are you are using those 7 products to help combat those current situation, as always said, the most important thing is stay safe and thank you.
////////////////////////////////////////////////////////////////////////////////////////////////////
Complain for Awok Website ( Order # 37111698A1 )
It's Bad Website , Cheating the customers
because I required Soap Dispenser Model ( SD-2004 ) For 26 DHS
per PC but after i paid the total amount in advance
i received another one model (SD-2002 ) and the price for it is
20 DHS Per PC .
* Also according to the website terms .. the website terms the delivery charges must be calculate per order not pert the quantity which including in every order .. but here , my order is 7 PCS From Same Item
and awok calculate the delivery charges on every item in the order meaning awoke calculate the delivery charges on my order 7 times according to the no. of items in my order no. ( 37111698A1 ) and this not honest from them ...
I make complain to return or replace it in date 08/04/2020
but till today nothing happened .
I'll make complain for it in " Consumer Protection Agency ".
Reply from AWOK.com
May 4, 2020
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. We are committed to make sure 100% accuracy of our orders, if there do have the model difference as you said, the difference of price 6AED would be refunded to you, most importantly, we would track the reason of this difference and punish related people based on system record. Thank you for your understanding and patience. Even millions of customer have been served from UAE and other GCC countries in the past seven years, hundreds of millions of AED products have been deliveryed to our millions of customers over those years, we are not taking any excuse about the model discrepancy/price of 6 AED difference over your order.we are always striving for 100% of accuracy of product delivery, description and service. please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.
Please refund my purchased item since…
Please refund my purchased item since it got cancelled on your end!
341-571-921-1 dated: May 18, 2020
June 9, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news
https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html
"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."
We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your order and passed on to finance team. It is refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
06/09/2020 14:30:34 Valentina Kezhova Payment refunded 81 AED has been refunded.
06/09/2020 14:30:34 Valentina Kezhova Order payment Order payment was revoked
Confirmation
Hello. Will you be able to deliver this order?
# 466-572-16I-1
Thank you.
June 8, 2020
Unprompted review
such a bad experience ,,how come other…
such a bad experience ,,how come other are delivering orders still and awok is at mercy of every one.
i dont need warranty claim return the mobile i will repair my self ,its been 4 months now not as said 4 week.(claim no::331582959970
June 8, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Sorry that warehouse and delivery team could not fullfill your orders during this unusual time even every efforts have been made to try to do so. As there are hundreds of cases each day, there are nobody want to do delivery work and pick up those products from you. We would let all of our customers including you known by email once this situation resolved and our warehouse and delivery team(also customer service ) could back to work. We are really sorry, please stay safe and thank you !
Customer service not responding..Cancelled orders with no refund!
We have been sending emails to your support and sales team however, it's been a week and still got no response! Our orders got cancelled and neither did we get a refund! Here are our order numbers:
#385-436-75I-1
#449-187-79I-1
#323-389-94I-1
#643-244-86A-1
We would appreciate if you please refund the purchased items since it already got cancelled on your end! I have called the customer service a lot of times but it seems that you are ignoring our calls and it's very disappointing as a customer.
Hope you take prompt and proper action on this!
June 7, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news
https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html
"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."
We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your orders and passed on to finance team. All of them are refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
06/07/2020 14:00:55 Valentina Kezhova Payment refunded 150 AED has been refunded.
06/07/2020 14:00:55 Valentina Kezhova Order payment Order payment was revoked
06/07/2020 14:06:10 Valentina Kezhova Payment refunded 154 AED has been refunded.
06/07/2020 14:06:10 Valentina Kezhova Order payment Order payment was revoked
06/07/2020 14:03:32 Valentina Kezhova Payment refunded 127 AED has been refunded.
06/07/2020 14:03:32 Valentina Kezhova Order payment Order payment was revoked
06/07/2020 13:57:49 Valentina Kezhova Payment refunded 131 AED has been refunded.
06/07/2020 13:57:49 Valentina Kezhova Order payment Order payment was revoked
Sorry for those inconvenience during this pandemic and thank you for shopping us for so many orders before, we would let you know once we reopen again. Please stay safe and thank you
Very bad service,
Very bad service,until now i didn’t receive my refund for my cancelled order no. 31565639I1 its almost 1 month since I cancelled my order and until now I didn’t receive any update from your side i tried to contact u many times
June 6, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news
https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html
"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."
We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your order and passed on to finance team. It is refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
06/07/2020 13:57:09 Valentina Kezhova Payment refunded 167 AED has been refunded.
06/07/2020 13:57:08 Valentina Kezhova Order payment Order payment was revoked
REFUND orders # 13565524A1 & 2,
Dear Awok,
I’ve been calling & sending emails to your customer service but no response until now. What is the status of the refund?? It’s been pending for a long time.
June 6, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news
https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html
"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."
We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your both orders and passed on to finance team. Both are refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
06/06/2020 15:24:47 Valentina Kezhova Payment refunded 46 AED has been refunded.
06/06/2020 15:24:47 Valentina Kezhova Order payment Order payment was revoked
06/06/2020 15:24:15 Valentina Kezhova Payment refunded 54 AED has been refunded.
05/13/2020 16:55:18 ALS Bot Order status changed Status changed to: "Cancelled"
My money was refunded
hello, i just wanna say thank you awok because i already got my refund money order #91616701A1 cancelled order.
June 5, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news
https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html
"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."
We used to delivery hundreds of millions of products to millions of middle east customers over those years. Your 128 AED was save even if we could not fullfill your order under those extreme circumstance.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
Where is my order
Where is my order? I've been waiting for so long. Here's my tracking number 17604438I1 can someone help me here please.
June 4, 2020
Unprompted review
I'm writing this to know the status on…
I'm writing this to know the status on my order which I had placed a month back...
The order numbers are enclosed below for your kind reference
1. #384-626-25A-1 , 3 products
2. #384-626-15A-2 , item received in damaged condition..
While following up , I understand the first order is cancelled in system without my knowledge.. Can you please refund the amount to card for this order?
For product received already complaint has been raised but no response...
I am surprised to see such a poor behaviour of awok in these recent days.... I have been trying to reach customer service but all in vain no answer or it's always busy...
Can I please get an answer to my query urgently please or let me know the process where is should this matter to get the answer...
June 4, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. We have passed on your information to finance team and the first order of 72 AED was refunded. Please kindly check your banking account to verify!
06/04/2020 12:38:43 Valentina Kezhova Payment refunded 72 AED has been refunded.
"2. #384-626-15A-2 , item received in damaged condition.." As for the second one, we could not find information over system, did you put the right order number?
It is really difficult situation for everyone, at this time, the most important is to stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html
"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."
Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon
Worst Online Shopping Experience
This is my 2nd time writing this review! The first one was taken down for whatever reason. I tried to get a hold of awok through, phone, email or whatsapp but to no avail. My order 99501441A1 worth AED 138 was placed on May 24th and was supposed to be deivered by May 29th, i still dont have it as of now. I did a lot of online shopping over eid from 6 different outlets and only awok has not delivered so far! Let me know what is the status and when can i expect to receive this. The app is asking me to verify my phone number as well but there is no verification code received! My number is already indicated on the order form. Please address this immediately!!!
June 3, 2020
Unprompted review
Return req to # 901-583-578-126
Return req to # 901-583-578-126
I made a return request on 10.03.20. But no response and nobody came to pickup the return.
After an email exchange on 17.03.20 i was assured it will soon be picked up. But from then till now no response and none of awok contact channel is working tried calling, email and WhatsApp several time no response. But now i see the return request is canceled. After no response from all contact channels i hope this reach awok.
Returning customer
The worst experince
June 3, 2020
Unprompted review
Order still not received!!!!!!
I ordered it on May 27th (order: #974-354-67A-1. after 2 days i checked it again and it was "ready for pick up". 7 days later i checked again the status of my order and still "ready for pick up".
your reviews here are very bad.You kept on promising us that it will be delivered to us but when? This is my second time to ask you again and i hope i will not get the same answer as yesterday. "when are you going to deliver my items?" i will give you till Saturday, if i will not receive my order i will file a complain and report you to the government entities here and call my bank for a dispute.
June 3, 2020
Unprompted review
I am waiting for my order delivered
I am waiting for my order delivered. Can you please respond ,? The item supposed to be delivered yesterday. Order number 43925282A1
I received your reply with an apology. But I am still waiting for my order to be delivered . Can you tell me when it’s going to be delivered ? I called your support number but no one answere.
June 2, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Your order is in ready for dispatch status and it is waiting to be taken by drivers over your are and send to you soon. we have passed on your information to operation and warehouse people to speed up and would keep you updated with latest information. Thank you for your patience and understanding during this unusual time
05/28/2020 09:31:22 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/28/2020 09:02:19 Rahees Ummer Order status changed Status changed to: "Packed"
05/28/2020 09:01:22 Rahees Ummer Order status changed Status changed to: "Packing"
05/28/2020 08:45:29 I Wayan Order status changed Status changed to: "Picked"
Please Response and Update ASAP
Please update us the status and can i collect my order and where???
++++++++++++++++
I would like to follow up my order (78587580A1) and i placed the order on 22 May 2020 and still not yet received until today. As per the track order the delivery is from 27 May - 29 May 2020 and now 31 May 2020. Unfortunately no calls from AWOK delivery and i am trying to call, send whatsapp and email but unluckily no one response. I made the full payment and be fair and responsible to your customers. Waiting to your prompt response and action.
++++++++++++++
June 2, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Your order is in ready for dispatch status and it was packed in warehouse, we have passed on your information to operation and warehouse people to speed up and would keep you updated with latest information.
05/27/2020 11:02:02 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/27/2020 10:45:01 Rahees Ummer Order status changed Status changed to: "Packed"
05/27/2020 10:44:31 Rahees Ummer Order status changed Status changed to: "Packing"
05/27/2020 10:10:43 Haririmal Order status changed Status changed to: "Picked"
05/27/2020 09:45:57 Haririmal Order status changed Status changed to: "Picking"
scam company and pathetic customer service
This is Sarfaraz aga with the order # 161-374-92A-1 and the case Id : 383442 I had placed an order on your site for a shaver costing 48.00 aed but I had been charged twice. I have attached my order number and the picture of my balance where the amount was taken twice and I only purchased one item. It been 2 more then I am waiting for my refund! What the hell is going on ? You guys said will check with the finance team and get back and it’s already been a month dint hear anything I have already been waiting over 2 months now, I need my money now and don’t want to hear any crap from you guys
June 1, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. It is really rare sistuation as it was your 48 AED order and it was delivred two months ago during the lockdown period. We used to delivery hundreds of millions of goods to GCC countries customers over the years, it is really rare situation to charge customer of order of you twice. We have passed on your case and order number to engineering team to investigate and update with you once there are progress. At the same time, please be safe and thank you. Hopefully with your understanding and supporting, we would come out of this pandemic together!
04/12/2020 09:38:01 ALS Bot Order status changed Status changed to: "Archived"
04/12/2020 09:38:01 ALS Bot Order status changed Status changed to: "Delivered"
04/12/2020 09:38:01 ALS Bot Order shipped Order fulfilled
04/11/2020 00:28:19 ALS Bot Tracking number change 16137492A1
04/11/2020 00:28:19 ALS Bot Shipment approved Shipment approved
04/11/2020 00:28:19 ALS Bot Order status changed Status changed to: "Order in delivery."
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