I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... See more
Company replied
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See what reviewers are saying
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... See more
Company replied
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... See more
Company replied
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... See more
This company is scamming people
This company is scamming people
They are not providing their landline number on their website
I found the number and have been trying to contact them for two days with no answer
I sent and email to support and sales since 4 days and no answer till now
Their whatsapp number that they are providing is disconnected and not receiving messages
Their online chat is automated and registering complains with no one replying on them
I have placed an order on 31/03/2020 and they promised delivery on 04/04/2020 and paid with card an amount of 250 AED
and i didn't see anything till now, and don't think i will receive anything
Buying from them is the biggest mistake in my life
my order no: 76790300A1
April 7, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you during this unusual time and delayed delivery. As we checked the system about your orders, it is in delivery and thanks in advance for your patient. Stay home and stay safe and orders are coming soon.
04/18/2020 16:54:47 ALS Bot Order status changed Status changed to: "Archived"
04/18/2020 16:54:47 ALS Bot Order status changed Status changed to: "Delivered"
04/18/2020 16:54:47 ALS Bot Order shipped Order fulfilled
04/16/2020 00:14:44 ALS Bot Tracking number change 76790300A1
04/16/2020 00:14:44 ALS Bot Shipment approved Shipment approved
Thank you for shopping us during this lockdown unusual time. Let's all thanks for those brave warehouse and delivery people who are making these happen for millions of our customers. Please stay safe and thank you!
Credit note
847-574-32A-1
I am still waiting for my refund its almost a month now.. yesterdeay i received a credit note.today i checked my bank hoping that the refund is there but still nothing. Please work fast!!!
April 2, 2020
Unprompted review
Reply from AWOK.com
Dear Customers,
Please accept our sincere apology for the inconvenience caused to you. Could you check your account as we have refunded your 1409AED on April 2
04/02/2020 14:59:19 Daniella Judith Liveiro Payment refunded 1409 AED has been refunded.
04/01/2020 10:32:21 ALS Bot Order status changed Status changed to: "Archived"
04/01/2020 10:32:20 ALS Bot Order status changed Status changed to: "Delivered"
04/01/2020 10:32:20 ALS Bot Order shipped Order fulfilled
03/31/2020 09:08:04 ALS Bot Tracking number change 84757432A1
03/31/2020 09:08:04 ALS Bot Shipment approved Shipment approved
03/31/2020 09:08:04 ALS Bot Order status changed Status changed to: "Order in delivery."
Please avoid to place order on awok
i dont want to give any star because there service is so very very bad.This is the worst website that i dealt with. it should be negative rating Awok is not responding to emails or calls even whatsapp messages. They have taken the money the day i placed the order around 2 weeks ago but in last in cancel the order but still i am waiting for refund if its shutdown what will happen with our money we pay. Please avoid placing orders
March 29, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
No Delivery and No Response from Awok.com
I have ordered four products from Awok.com worth of AED 120 at March 18 Still, i didn't get my delivery, and i sent a mail to support but no one replying to email and WhatsApp even. Don't whether they would refund or not.
March 25, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, because of UAE lockdown for two weeks, we are looking forward to open office functions tentatively during next week, please be safe during this coronavirus period.
Awok is not responding to my emails or…
Awok is not responding to my emails or calls. They have taken the money the day i placed the order on March 11th 2020 and still no news. I have heard that it is shut down. What about our items or if not, then our refund?
March 23, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service. We are not shut down, just because to comply with UAE policy to fight coronavirus, we would resume operation soon to serve millions of our customer after fully sanitized to make sure that our people and our customers are safe from coronavirus.
Extreme bad customer service
I requested an order and until now no response and i called 10 times and requested for call back but no response. I also sent 2 emails for technical support and for sale but also no response. This is the worst website that i dealt with. Please avoid it
March 21, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
No customer service at all
No customer service at all. No deliver of products ordered despite charging card. Essentially a bunch of crooks.
March 21, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service. Please also be noted that delivery would be slower than usual during this unusual time.
Clueless and baseless
You guys didn’t deliver a phone to me in the year 2018 and after waiting 4 months into 2019, I asked for a refund. Now after 1 yr 3 months of the incident I receive a review contact that you will resolve the issue regarding any warranty claims. You guys are clueless and pathetic
March 20, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you long before. We are taking measures to address all customer complaints and strengthen over this field. It is never too late to take action to correct what is wrong and improve. We are working hard to not let even one customer unattentioned among millions of orders we have been successfully delivered, even in the long past. If you could be kind enough to check those records over the app, we could trace those refunds for you and make sure they are done. You could check your email as well as order number was sent to email address after placing of orders.
Too slow
Too slow. No customers satisfaction. Very late delivery. Extremely slow in all online sellers here in UAE.
March 11, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
actually giving them 1 star is also…
actually giving them 1 star is also feeling bad for me. They should get in minus. Scammer. Quality of product is cheap, After sales services worst than anyone, Everytime they have something out of stock, then they will charge u delivery charges even for the product which is out of stock.
They are scammers.
I dont know how still they are operating in UAE
March 10, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
One of the worst online selling…
One of the worst online selling service. Third class chinese products they are selling. Their return and replacement policy for their useless products is one of the worst i have seen. I use to buy products from them a lot but realised after using those products that i had wasted my money
March 3, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service and offer more quality products with lowest price in mid-east.
AWOK - Worst Online Shopping website!!
Worst Online Shopping website!!! Don't ever do online shopping in AWOK. They are cheating the customers to the core. They would sent different products to us rather than the one that we ordered online with the label mentioning the name of the order that we did online. Customer Service is worst. They don't provide proper feedback and make unnecessary changes here and then to save their skin and put the blame on the poor customers. ONE OF THE WORST ONLINE SHOPPING WEBSITE!!!! I have ever encountered.
February 26, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help, improve our service and system to reminder you the replacement properly.
Very cheap quality products!
The worst online shop company in UAE with low quality products (completely different quality from their pictures in the site).
poor delivery services with rude staff!
I won’t shop again!!
February 22, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
Worst company with worst quality of…
Worst company with worst quality of products.
February 14, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
EXCELLENT CALLERS
since before 2015 I am a customer of awok, I really felt bad to some delivery boys,, but today is my 4th ordered and they have pick up which is more cheaper in delivery charge and more applicable for me, I am really happy for this services and staffs calling me as a friend reminder to pick up my order which is i really appreciated and very thankful to those staff one is kabayan and one is Indian/Nepali.. Thank you so much. I hope you will continue to be good to all customers.....
February 9, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Thank you for your message and we would work hard to make our service and products the highest standard in mid east to all of our customers! Thank you for your continued shopping with us and feedback to us often.
Bad customer service delivery man very…
Bad customer service delivery man very arrogant and products are not expected as on the pictures and description
February 6, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Unfortunately I don't get my orders and…
Unfortunately I don't get my orders and no one call me for delivery and I got a message the order was cancelled which I don't. This give bad reputation from this company which is not RELIABLE at all. Kindly do good in your services and do have a good delivery persons. I am not and never order to this company again.
January 28, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
The worst e-commerce website
The worst e-commerce website in the world.
DO NOT ORDER
They issued a voucher for a return product that could never be used and there was noone to ever answer the call or reply to the email. Once they take your money, you will never hear from them.
January 26, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Other Online stores better
Experience not as expected versus other online stores.
Ordered a laptop on special. It was delivered on time but had problems. Awok collected it and stated that the repairs take approx. 2 weeks. After 3 days received a message to say that the Laptop could not be repaired and that a coupon for value was allocated to my Account. Ordered another laptop for a different price and added the difference. A week after the due date and only after I complained was I contacted and told that they have no more stock and my money would be refunded.
This is not a money issue its about false advertising and shocking customer care.
January 20, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
worst compony ever
worst compony ever.
once the order is placed no one is there to respond
January 20, 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
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