The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases.
The jig works well, as expected. The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappoint... See more
Company replied
Axminster not only provide excellent value tools and machinery, but their after sales service is first class. When a renowned delivery company delivered my new lathe smashed in transit, they immediat... See more
Company details
About Axminster Tools
Written by the company
Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.
Contact info
Unit 10 Weycroft Avenue, EX13 5PH, Axminster, United Kingdom
- 03332 406406
- cs@axminstertools.com
- axminstertools.com
4.7
Excellent
102K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and good quality kits.
April 13, 2026
Axminster Tools
Always surprisingly quick delivery and had everything I needed. They’ve shown really good customer service when I had a minor problem with a previous order.
April 13, 2026
I ordered the wrong item but the return…
I ordered the wrong item but the return and reissue was under a week from the original order date
April 13, 2026
No complaints
April 13, 2026
Damaged in transit
April 13, 2026
Reply from Axminster Tools
Good Morning
Thank you for your review.
I can see your enquiry is already being dealt with.
Kindest Regards
Danielle
Customer support
Quality product reasonably priced.
April 9, 2026
Great service
April 13, 2026
Good drill, easy to assemble.
Pillar drill delivery was good and it was easy to assemble, I was able to mount the top section on my own but it is fairly heavy. I found that the front to back squareness of drill bit to platform needed a little forward tension applying to the top section while tightening the grub screws. I had a small knob spare which was not shown in the instructions, I ended up using it to replace the screw on the belt cover as by far easier than needing a screwdriver every time. Only used so far for a couple of test holes but operates well and I like the 16mm chuck. Fingers crossed for the future.
April 10, 2026
The equipment was well packaged
The equipment was well packaged. A good quality lathe smooth quiet motor capable and efficient
April 8, 2026
Everything arrived on time.
March 25, 2026
ordered a bandsaw blade with a 2 to…
ordered a bandsaw blade with a 2 to 3day delivery time waited 7 days still no delivery, evri have the parcel ???? rang axminster tools they promised they would investigate and call me back 3 days later (10 daysin total) still no call back and no bandsaw blades
April 9, 2026
Reply from Axminster Tools
Good morning Mr Johnson
Thank you very much for your review
I can see that you have spoken with one of my colleagues this morning over the phone who has dealt with this issue.
Kind regards
Tony
Axminster Tools
Had exactly what I was looking for
Had exactly what I was looking for, dispatched quickly. Couldn’t really ask for more.
April 10, 2026
Very pleased with product
Very pleased with product, well packaged and pretty quick delivery.
April 8, 2026
Very rapid and straightforward procedure
Very straightforward procedure. Rapid. Items as described and well packed. I'm a long-term customer.
April 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.