This was an excellent, and knowledgeable phone call, much like the one from Saturday (7/18). I was greatly heartened to hear that my wire transfer will occur this afternoon. The reason it isn't 5 st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jada was very helpful and sent me the automatic transfer document right away. However, it is hard to work with the robot who answers the customer service calls, and when transferred, there is often a... See more
Company replied
Excellent service and even though I am not local to California Jim Van Rens went out of his way to personally call me and introduce himself and see if he could help me in any way. Personal service is... See more
Company replied
I was anxious about now sending an automatic deposit each month to my existing Jenius to Axos account which holds our savings. The service rep on the phone was wonderful, kind and said don't worry... See more
Company replied
Company details
Written by the company
Axos Bank is a digital bank that offers a comprehensive range of Personal & Business banking products and services. Experience Axos Bank - Banking Evolved.
Contact info
United States
- axosbank.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Adesh new account
Adesh was excellent, He help me with my new account which after going over the requirements was not going to work for me to much moving money around. I wanted simple and he suggested a simple saving account with a good interest rate. He opened my new account, and, in a few days, my new account should be opened and my money transferred. He was very patient work with me. I was going to close the account, but he helped me keep an account with Axos. Thank you Margaret Jungles
July 22, 2026
Unprompted review
Reply from Axos Bank
Thank you for taking the time to share your experience, Margaret! We're so glad Adesh took the time to understand your needs and help you find an option that was a better fit for your goals. Providing personalized guidance and helping customers feel confident in their banking decisions is exactly the kind of service we strive to deliver. We truly appreciate your recognition of Adesh's efforts and are grateful he was able to help you find a solution that worked for you. We'll be sure to share your kind words with him. Thank you for choosing Axos. We're honored to have earned your trust and look forward to continuing to support your financial needs.
Jada was so helpful
Jada was so helpful! Answered all my questions and put my mind at ease. Thanks again Jada
July 22, 2026
Unprompted review
Reply from Axos Bank
Hi Adriane, We're so glad Jada was able to provide the support and reassurance you needed. Creating positive, stress-free experiences for our customers is what we strive for every day. We'll be sure to share your kind words with Jada. Thank you for choosing Axos and for taking the time to recognize our team!
Bank takes forever to credit deposits
Bank takes forever to credit deposits. Customer service is horrible. Representative told me, “There are no supervisors or managers here. Someone will return your call in 24-48 hours.” When I asked if they were working from home or a call center I was told, “No, I am actually in the bank.” And yet nobody was available but him.
July 22, 2026
Unprompted review
Reply from Axos Bank
Hi Michael, we're sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when you're unable to get the assistance and information you're looking for. Please know your feedback has been escalated to management for internal review. A member of our team will be contacting you directly to review your situation, provide assistance, and help address any remaining concerns. We regret that this was your experience and appreciate the opportunity to make things right. Thank you for bringing this to our attention.
Jada was extremely knowledgeable and…
Jada was extremely knowledgeable and quickly resolved the issues I was having with my online banking. She was patient and clearly provided easy to understand directions that helped facilitate the interaction.
July 21, 2026
Unprompted review
Reply from Axos Bank
Hi Allen, We're pleased to hear that Jada was able to help get things back on track and make the process easier to navigate. Providing clear guidance and effective support is what we strive for, and it's wonderful to know your experience reflected that. We'll be sure to share your kind words with Jada. Thank you for choosing Axos!
Reply from Axos Bank
Hi Janis, We're so glad Rana was able to provide the support you needed and help make your experience a positive one. We'll be sure to share your kind words with Rana. We truly appreciate your feedback and thank you for choosing Axos!
Excellent customer support!!!
July 21, 2026
Unprompted review
Reply from Axos Bank
Hi Thuan, We're thrilled to hear you had such a positive experience with our team. Providing exceptional support is always our goal, and it's wonderful to know we made a great impression. Welcome to Axos! We're happy to have you with us and truly appreciate you taking the time to share your feedback.
The bank member was helpful and honest…
The bank member was helpful and honest about the outcome, and followed up the next day to ensure I was taken care of.
July 21, 2026
Unprompted review
Reply from Axos Bank
Hi Ira, We're so happy to know you felt well supported throughout the process and that our team made sure your needs were taken care of every step of the way. This is exactly the kind of service we strive to provide for our customers. Thank you for your business and for taking the time to recognize our team.
This was great while it lasted
This was great while it lasted. It did not provide a competitive rate for very long
July 21, 2026
Unprompted review
Reply from Axos Bank
Hi Josh, we're sorry to hear that this was your impression. We strive to offer competitive products that help our customers make the most of their money, and we'd like the opportunity to better understand your experience. Please email your contact information to socialmedia@axosbank.com so we can review your situation and see what may have occurred. We appreciate your feedback and would welcome the opportunity to assist further. Thank you for bringing this to our attention.
Cody was very efficient and kept his…
Cody was very efficient and kept his word on monitoring my account and following up with me. I really appreciate his professionalism and his help. He really went above and beyond to assist me.
July 20, 2026
Unprompted review
Reply from Axos Bank
Hi Denise, It means a lot to hear that you had such a positive experience. Providing attentive support and following through every step of the process is something we strive for, and we're glad Cody was able to make a meaningful impact. We'll be sure to share your kind recognition with Cody and his leadership team. Thank you for being a valued Axos customer over the years. We truly appreciate your continued trust and loyalty, and we look forward to serving you for many years to come.
I was frustrated with the automated and…
I was frustrated with the automated and online portal because I just wanted to pay and it wouldn't let me. Jada was very calm and helpful and easily guided me through the steps to fix my issue
July 21, 2026
Unprompted review
Reply from Axos Bank
Thank you for taking the time to share your experience, Kelly. We're sorry you ran into difficulties with our automated and online tools, and we appreciate your patience while working through the issue. We're glad Jada was able to step in and help get everything back on track. We'll be sure to share your kind words with her. Thank you for your continued trust in Axos and for recognizing our team. We truly appreciate your loyalty and are grateful to have you as a valued customer.
Know whats he doing
Know whats he doing. No problem. Courtesy very good.
July 21, 2026
Unprompted review
Reply from Axos Bank
Hi Rodelino, We're glad to hear everything was handled smoothly and that you received the support you needed. Providing knowledgeable, courteous service is what we strive for every day. We truly appreciate your feedback and thank you for your business.
Jada was extremely helpful she made my…
Jada was extremely helpful she made my experience very pleasant she answered all my questions and put me in the right direction for what I needed again Jada was a pleasure to deal with.
July 20, 2026
Unprompted review
Reply from Axos Bank
Hi Dominic, We're so pleased to hear that Jada helped make the process easy to navigate and left you feeling confident in your next steps. Creating a welcoming, supportive experience is something we care deeply about, and it's wonderful to know that came through during your interaction. We'll be sure to pass along your kind words to her. Thank you for choosing Axos. We truly appreciate your trust and support.
Lucy was quick to reply with helpful…
Lucy was quick to reply with helpful info.
July 20, 2026
Unprompted review
Reply from Axos Bank
Thank you for your kind words, Elizabeth! We're so glad Lucy was able to provide the support you needed. We truly appreciate your continued trust in Axos. Thank you for your business and loyalty over the years.
Reply from Axos Bank
Thank you for the 5 stars, Shawn! We're delighted to hear you had a positive experience. Providing responsive, attentive service is always our goal, and we're glad we could help. Thank you for your business and for choosing Axos.
Chris is an outstanding c/s associate!
Chris is the associate that assisted me today. He is extremely patient and reassuring, courteous and professional. Bless his heart, he took me by the hand and walked me through every step I needed to solve my problem. Please come in Chris on his excellent customer service. He’s an asset to your bank.
July 20, 2026
Unprompted review
Reply from Axos Bank
Hi Carol, we're so pleased to hear that Chris was able to provide the support and guidance you needed. It means a lot to know he helped make a challenging situation feel manageable and left you feeling confident every step of the way. We'll be sure to share your thoughtful recognition with Chris. Team members like him make a real difference, and we're grateful to have him on our team. Most importantly, thank you for your continued trust in Axos. We're grateful to have you as a long-time customer and truly appreciate the opportunity to serve you.
Yaya was very thorough and resolved my…
Yaya was very thorough and resolved my case with care and understanding. She offered up another option to me that I was looking for and I am very satisfied with her service!
June 17, 2026
Unprompted review
Reply from Axos Bank
Hi Mel, We're so happy to hear that Yaya was able to provide the support and guidance you needed. It means a lot to know you felt cared for throughout the process and that the solution offered was a good fit for your needs. We'll be sure to share your kind words with her. Thank you for choosing Axos and trusting us with your banking needs!
This was an excellent experience
This was an excellent, and knowledgeable phone call, much like the one from Saturday (7/18). I was greatly heartened to hear that my wire transfer will occur this afternoon. The reason it isn't 5 star is that I don't have the Fed wire number yet to verify at my financial institution.
July 20, 2026
Unprompted review
Reply from Axos Bank
Hi Stephen, thank you for taking the time to share your feedback and for recognizing our team. We're delighted to hear that your recent interactions have been positive and helped provide reassurance regarding your transfer. We understand your desire to have the Fed wire number available as soon as possible. While it is not immediately available to us, it can be viewed within the wire case once it becomes available. To help ensure you receive this information, a member of our team will be reaching out directly to assist and follow up with you. Thank you for your patience and for giving us the opportunity to serve you.
A real person (Edward) who knew what to…
A real person (Edward) who knew what to do and took care of it right away.
July 20, 2026
Unprompted review
Reply from Axos Bank
Hi Sara, We're delighted to hear that Edward was able to provide the assistance you needed and make the process a smooth one. We'll be sure to share your kind words with him. Thank you for choosing Axos and for giving us the opportunity to serve you!
Tabinda was very helpful during my call…
Tabinda was very helpful during my call today. She handled everything I needed done in a professional and friendly way. Thank you.
July 20, 2026
Unprompted review
Reply from Axos Bank
Hi Christian, we're so happy to hear that Tabinda was able to assist you and help make the process a smooth one. We'll be sure to pass along your kind words, recognition like this means a great deal to our team. We truly appreciate your trust and value your business.
Aaron/Aren delivered outstanding Customer Service
Aaron/Aren delivered outstanding customer service. Aaron/Aren was the only representative identified the cause and was able find a solution to resolve the issue I was calling about. He represented Axos company well. He is very knowledgeable, helpful, sincere, and above all he delivered above and beyond what I expected on customer service. He is an asset to your team. Highly satisfied.
July 19, 2026
Unprompted review
Reply from Axos Bank
Thank you for taking the time to share your experience, Aa. We're delighted to hear that Aaron was able to provide the support and resolution you needed. Delivering knowledgeable, personalized service and helping customers navigate challenges with confidence is what we strive for every day. We're lucky to have team members like Aaron who are passionate about helping our customers succeed, and we'll be sure to share your kind words with him. Welcome to Axos! We look forward to supporting your financial goals and being here whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.