i have been with this company for 9 years too long. Whenever you phone them telling them there is a network problem they assume you are connected because of a old session, meantime the tower can be d... See more
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⭐☆☆☆☆ Absolutely shocking service from Axxess. I've been paying for poor-quality internet for more than a year. I've sent countless emails and spent hours on the phone trying to get the pr... See more
I have a 500/500 fibre services from Axxess / Metrofibre that runs erracticlly between ZERO, 7 kb/s and 16 Mbps download. Day-tafter day (sunce Theusday 22 Oct 2024), they close tickets, despit... See more
Dont know even why they put stars for ratings If people need bad service and connectivity try access please you"ll have endless trouble and lies
1.3
Bad
105 reviews
No history of asking for reviews
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Poor service
Poor service. They are not honest they will take your money and not even bother communicating with you. I would never recommend this provider they are full of nonsense
February 1, 2021
Unprompted review
Axxess resell LTE and Fibre well
Axxess resell LTE and Fibre well, but don't expect any functional hosting packages and services. Also, their ticket system doesn't look at your issues and relies on a set of customer service macros that almost always ignore the problem one is querying, leading to issues being either delayed or unresolved. Also, if you're in South Africa, avoid their Wordpress hosting and rather go for international options such as Siteground, HostArmada, or Cloudways. Their services are littered with glitches, missing scripts, removed Cpanel functions, and to top it off - their Wordpress hosting actually doesn't support anything beyond 5.3.
January 25, 2021
Unprompted review
They are basically thieves!
They took my money and have not delivered any internet and if you call the horrific ‘technical’ support they will tell you to do sub-standard things to reboot your router and sim, none of these methods work and now I’m without internet going on 2 weeks.
I’ve had to order another internet package from a different service provider for work purposes and they have the nerve to tell me that they will not give me a refund even though I am not receiving the service I paid for.
December 19, 2020
Unprompted review
Axxess Internet is a rip-off!
Axxess are internet service providers with sub-standard customer service and support and a product which does not work. Axxess are really happy to take your money but think nothing of leaving you with no access to internet.
Their support team can't solve the relentless problems, and then they fob you off with false promises to call back.
And when you finally are fed up with their lack of service and cancel, they then have the nerve to tell you that you need to give a month's notice on a service which they are not even providing!
Steer clear of this lot.
October 20, 2020
Unprompted review
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