azaria.com Reviews 3

The return policy and approach of this company is one that does not pass muster for any basic quality company. Let alone one that is targeting Mothers for items in this price range with products that are not of the value/quality of the price. And this experience proves that this company does not value mothers.

Yes the information for returns is in their policy, that is somewhere on the site that you don't necessarily think about with it being so out of norm when you are purchasing (30 days from delivery, regardless of holidays and you can't print a label or anything yourself to do a return, you have to email requesting it, which is included in the timeline and caused me delays as I was travelling and it was covering Christmas to New Years timing). And it was "included to notify" at the bottom of an email when I was trying to do the return. Which while traveling internationally with an infant I missed. Because let's be honest if you are a new mom during Christmas/NYE trying to visit people, feed and nap your jetlagged kid, travel internal in the US and then with international flights, reading everything in an email like a legal text isn't really what you do when dealing with an annoying returns process.

An exception for some grace to a new Mom in a reasonable circumstance was requested, with an offer to provide proof related to the reason for the exception that was in line with what was said could granted as an exception, but denied on a technicality. Claiming that they shouldn't be reprimanded for applying their policy as a "small business".

Consider this customer (who prioritises putting money where my mouth is to small businesses) 1000% lost. And after reading online reviews, now, I realise that for these influencer "small companies" it is even more important to ALWAYS check reviews (not just instagram etc. where the company can delete and block any critical comments, and require influencers to make paid positive posts) and only purchase with companies whose reviews pass a decency bar... And I can say without a doubt now after some googling this evening to see other awful reviews that this would 100% eliminate Azaria!

Expensive lesson learnt, so for those smarter than me checking reviews before your purchase, I strongly recommend against making any purchases with this company who have multiple BBB complaints and where the customer service/management with it's inability to apply common sense and discretion in returns during a holidays period reflects on the company's character sufficient to take your money elsewhere for a better product.

Marisa, like previous reviews should be let go. Disassociate with her immediately. I have the emails to prove she promised 3 day shipping which I paid for and the item arrived well beyond 3 days. I asked for only a refund on shipping and she gave a sob story about she isn’t able to log on in time to process orders. Do not ever purchase from this company.

I ordered a $400 full grain leather Le Mere diaper bag from this company. When I received the bag, I noticed that the stitching on the top front of the bag was damaged. It was stitched very sloppily and looked to be in poor condition. I reached out to their customer service requesting a replacement bag or a discount to keep the damaged bag. Their customer service rep, Marisa, stated that the bag was not damaged and they would be unable to help me. She was entirely unhelpful and I was forced to place a new order for my exchange and pay to return the damaged item. We went back and forth via email for a bit about a restocking fee which I shouldn’t have to pay for a damaged bag, until I got this final response that convinced me that I will never shop from this brand again. Their customer service rep responded that I needed to return the bag and never shop Azaria again because the brand “isn’t a good fit” for me. She then cancelled my exchange order.

I am appalled that this company is still in business with their awful business practices and how poorly they treat their paying customers.

If the owner of this brand, McKenna or her husband Scott, see this review—fire Marisa immediately. She is going to single-handedly cause your business to fail. I could have easily been a life-long customer because I am very loyal to brands that sell good, quality products, but after this encounter I will never spend a dime with this company again and I will be certain that I make it known how terribly they treat their customers.

UPDATE: I wrote a review on two of their Instagram posts warning others about their horrible customer service, and they blocked me from their Instagram page. This is proof that all of their 5 star reviews are fake and shows you what kind of company you are dealing with.