Test happened on time, people observing were excellent, they explained what we had to do all the way through the process. Result record was sent within 30 mins of completing. We did have some trouble... See more
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See what reviewers are saying
AZOVA provided wonderful services for my COVID 19 testing needs while abroad. Fast and courteous service, easy to schedule, instant results. The test was accepted by Delta Airlines/KLM and it was inex... See more
Company replied
Highly recommended! Six of us needed antigen test certificates in two days, but we didn’t want to significantly interrupt our vacation in Croatia to get them done. We all did a proctored test from onb... See more
This was unnecessarily complicated and stressful. I kept getting error messages about my billing address being wrong (which it wasn’t) and having a duplicate submission even though nothing successfull... See more
Company replied
Company details
Written by the company
AZOVA, Inc. is located in Alpine, Utah and is a woman-owned Digital Health Technology System. AZOVA specializes in creating digital provider networks and in making digital health benefits available and accessible to all who need them. By enabling any healthcare provider, pharmacist, behavioral health provider, wellness provider, dentist and other healthcare professionals to quickly deploy cloud-based healthcare services, AZOVA is making a difference in the cost and delivery of healthcare in the United States and the world.
Contact info
144 South Main Street, 84004, Alpine, United States
- (844) 692-9682
- support@azova.com
- azova.com
4.5
Excellent
443 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Super easy
Super easy, and made the process to verify COVID requirements necessity for travel simple. The team at AZOVA were super helpful with any questions I had.
February 27, 2022
Unprompted review
Reply from azova.com
" Hi Sara, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
Took our stress away
Easy, straight forward, and took all the stress out of Covid testing.
February 27, 2022
Unprompted review
Reply from azova.com
" Julia, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! we are thrilled to hear you found our testing easy, and straightforward. It's what we strive for! Thanks, AZOVA."
Mexico Trip
Very easy to use!
Set up account make your appointment, log on for your appointment using the app.
The person directing the appointment was very good directing us through each step of the covid test. Sent results prompt.
Great service saved much time for test to return to USA from Mexico.
I highly recomend for using for foreign travel.
February 26, 2022
Unprompted review
Reply from azova.com
" Wayne, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
Efficient and convenient way to have…
Efficient and convenient way to have the LFT test.
February 26, 2022
Unprompted review
Reply from azova.com
" Kerry, We are grateful for the time you took to leave a 5 star review. Thanks, AZOVA."
easy process
It was an easy process & we got the documentation we needed.
February 26, 2022
Unprompted review
Reply from azova.com
" Hi, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks, AZOVA."
very easy process...documentation…
very easy process...documentation provided is excellent
February 25, 2022
Unprompted review
Reply from azova.com
" Hi Christine, your comments have been shared with our entire team at Azova. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Thanks, AZOVA."
Azova was an absolute breeze to use
Azova was an absolute breeze to use. The agents were super helpful. Thanks so much Azova!
February 25, 2022
Unprompted review
Reply from azova.com
" Hi Angelita, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
Very smooth experience
Excellent instruction with friendly advisor. Swift results.
February 25, 2022
Unprompted review
Reply from azova.com
" Carol, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
Had some trouble with taking the…
Had some trouble with taking the picture to confirm the results but the rep called back and worked with me to get it done.
February 25, 2022
Unprompted review
Reply from azova.com
" Jim, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, AZOVA."
Fast and easy
February 25, 2022
Unprompted review
Reply from azova.com
" Robert, We are grateful for the time you took to leave a 5 star review. Thanks, AZOVA."
Went smoothly
Went smoothly. Report came fast. Kind person to deal with.
February 25, 2022
Unprompted review
Reply from azova.com
" Kelley, "Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are thrilled to hear your testing went smoothly. It's what we strive for! Thanks, AZOVA."
Video Observation
The video observation saliva test was easy. Alfie contacted us on time and guided us through the entire process. No issues and would definitely recommend.
February 24, 2022
Unprompted review
Reply from azova.com
" Hello Leo! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
COVID-19 witnessed test
Scheduling a witnessed COVID-19 antigen test was easy. When my appointment time came the representative contacted me promptly. Her audio quality was terrible, with a lot of echo, crackle, and background noise, but she managed to improve it somewhat. The instructions for proceeding with the test were not entirely clear; a set of clear step-by-step instructions visible on the website would help. After the test incubation period was over, I was contacted promptly, my test witnessed, and a PDF report sent quickly. Trying to find the PDF on my account website was not easy, but I succeeded. Overall, B+ ... glad to have it done. I would use AZOVA again.
February 24, 2022
Unprompted review
Reply from azova.com
" Gerry, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are so sorry to hear your audio quality with our proctor was initially terrible. We also apologize that the test instructions were not clear for you. We are glad though that you were contacted promptly, and your results came quickly. Thanks, AZOVA."
I was disappointed in my experience…
I was disappointed in my experience with Azova.I bought the kit,got the test done and took it immediately to UPS.As I was leaving the store(Kihei,Maui)the clerk said to me-the test won't get there overnight,it has to go to Honolulu first.
This was very alarming.I had taken the test and delivered it at the soonest possible time within the 3 days required,The kit had a big note on it saying overnight delivery.So the clerk is telling me the test would be delivered Friday,Feb.18,2022,and my departure was scheduled for 10 pm that night
I phoned Azova to ask if they could flag my sample to try to get results in time.The operator said he had no control over that,and I would have to phone Friday morning.
I was afraid that I wouldn't get my results in time for my evening flight.Fortunately,my daughter had an extra Lucira test,so I bought it from her and we administered it
As it happens,my Azova test results came by email on Friday afternoon,but there was too much uncertainty to count on that.
So,I ended up paying for 2 tests,one from Azova and one from my daughter.Of course I am not happy!
February 24, 2022
Unprompted review
Reply from azova.com
" Lindsay, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We apologize for the delay in shipping, but Hawaii is still remote, so getting the kit back to the lab here is the US will take longer. We are happy you got your results back in time. If you have any other questions, comments or concerns please reach out to us at 844.692.9682. Thanks, AZOVA."
Minor çon but would use again.
The first rep was very friendly and helpful, after the 15 minute counter the next rep didn't say anything on call I sat there for 30 minutes kept checking my dash board nothing, it wasn't until I realize the message icon was highlighted that she sent a generic long message 20 minutes prior and logged off the call. That was quite annoying to say the least what I assume should have been 20 minutes was almost an hour. Anyhow I wrote in the chat when another rep was on there noting same, she called to apologize and got us sorted, we got our results shortly after. Overall would use again, but note to Azova after the counter please have the rep say something so valuable time doesn't slip away.
February 24, 2022
Unprompted review
Reply from azova.com
" Hi, We are grateful that you took the time out to leave us a review. Your feedback about our results verification process helps us to improve service for everyone. Thanks, AZOVA."
These folks are very helpful and nice
February 23, 2022
Unprompted review
Reply from azova.com
" We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
Impressed!
Fast, efficient, and effective. Very professional service. Would certainly use them again and will recommend to family and friends.
February 23, 2022
Unprompted review
Reply from azova.com
" Hi Candice, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
Reply from azova.com
" Jonathan, We are grateful for the time you took to leave a 5 star review. We are thrilled to hear you found our testing quick and simple. Thanks, AZOVA."
We had a great experience with Azova
We had a great experience with Azova. We purchased COVID test kits to bring on our trip and set up virtual appointments for two days before our return. The process was very easy to manage for our family of four. The staff was very helpful. Did our tests and received our results all within 40 minutes. Much better than trying to find testing here. Would highly recommend for COVID testing for travel.
February 23, 2022
Unprompted review
Reply from azova.com
" Veronica, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
Scheduling my Covid test appointment…
Scheduling my Covid test appointment was easy. The online observer was helpful and courteous, walking me through the steps to perform the test and the pdf containing my results came within an hour of my scheduled appointment. The process was very slick!
February 23, 2022
Unprompted review
Reply from azova.com
" Hello Brenda! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
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