Aztec Diamond Equestrian Reviews 

814
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, stylish designs, and comfortable fit, often finding them worth the investment. Many people appreciate the fast and efficient delivery service, noting that items arrive quickly and are beautifully packaged. Reviewers also highlight the outstanding customer service and the helpful, polite team. However, some customers experienced issues with sizing, finding certain items to be larger or smaller than expected, making it difficult to achieve the desired fit. A few other people also felt that some product materials, such as certain jackets, were stiff or noisy, and noted concerns about stitching durability on leggings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the amazing quality, stylish... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and amazing quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super quick and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing very reasonable and... See more

Staff

Customers consistently note positive experiences with staff, describing them as a fantastic and helpful team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought a number of items from Aztec Diamond over the last couple of years, and have loved everything. The clothing is really well designed to be stylish, comfortable and functional, and the qua... See more

Company replied

Rated 5 out of 5 stars

Annie from Customer Service truly went above and beyond when helping me with an order that was declined at customs. I explained that my order was time sensitive and Annie was incredibly efficient, fri... See more

Company replied

Rated 5 out of 5 stars

I have always been a fan of Aztec Diamond - right from when they started up. My latest purchase was the long puffer coat which is AWESOME (never taking it off) and unlike lots of long coats you can wo... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Aztec Diamond since the brand launched and I cannot fault the design or quality of the items. I think I’m addicted to it. The delivery service is quick and should you need to return a... See more

Company replied


Company details

  1. Activewear Store
  2. Clothing Store
  3. Equestrian Club
  4. Equestrian Store
  5. Women's Clothing Store

Written by the company

Equestrian Fashion for Women and Children, designed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(814)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

I ended up having to pay 115 Euro in …

I ended up having to pay 115 Euro in import taxes to France from the UK, which was nearly 50% of the price of my order. I was really shocked at this and don't recall seeing a notice that this could be a tax price I would have to pay. Pretty upset by this lack of transparency on the price inclusion for shipment to European countries.

November 28, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian


I'm so sorry to read your review as we totally understand how frustrating taxes and duties charges can be. However, we do advise our customers in our terms & conditions to double-check with their local tax office to see how much these charges will be before placing an order with us. We also state at checkout that taxes and duties may apply so that our customer has prior warning before completing their purchase. Taxes and duties are not something we have any control over, we do not benefit in any way from these charges and they are solely decided upon by the customs department in the country of import.
We are unable to include these costs in any prices/shipping on our website as suggested, because these import taxes are between the customer and the tax office and we have no visibility as to what these costs may be.

We have however been working tirelessly to try and come up with ways of preventing this from being a problem for our valued customers. We do now stock our product ranges in various stores worldwide. I have attached a link with some information on our stockists which you can view on our website.

https://aztecdiamond.com/pages/international-partners

I hope this helps in clearing this up for you and again I am so sorry you have been subject to such charges. 

AD x

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. I made a mistake on my order and Annie sorted it within the hour. I wish all customer service was so good!

November 30, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re so glad Annie could help sort your order quickly. We agree, great customer service makes all the difference. Thanks for choosing Aztec Diamond! AD x

Rated 5 out of 5 stars

Excellent Customer Service.

I made a mistake this morning when ordering my nieces present . I contacted Aztec Diamond and Annie replied very quickly . The order was changed … excellent Customer Service .

November 29, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your kind words! We’re really glad Annie could help you quickly and get your order sorted. Providing excellent customer service is super important to us. We hope your niece loves her present! AD x

Rated 5 out of 5 stars

Fantastic Customer Service!

I set an alarm on my phone for AD’s Black Friday sale. I had been strategizing since they announced the sale, and in my excitement, I forgot to add the gift wrap option, which I knew my 12 year old daughter would love. I sent a quick email to customer service on the off-chance that they could add it to my order. Within MINUTES they replied and sent me an invoice! You guys literally saved Christmas! Thank you so much! Not only will I be back for the stylish, quality riding clothes and accessories, but knowing there is a real person willing to answer my questions/address issues puts me at ease!

November 28, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re so happy to hear our team could help quickly, that means a lot to us! We’re thrilled you love our AD items and accessories, and it’s great to know our customer service gives you peace of mind. We can’t wait to welcome you back for your next order. AD x

Rated 5 out of 5 stars

excellent customer service

excellent customer service, great quality products- overall a great brand.

November 18, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted to hear you’re happy with our customer service and product quality. Your support means a lot to us! AD x

Rated 5 out of 5 stars

Amazing Quality and Service

I discovered this brand at Horse of The Year Show. I was so impressed with the customer service and quality of the products. I am a huge fan of the leisure wear and will be investing in some of the newer range very soon! I also can’t wait for the Black Friday deals. My new favourite equestrian brand!

October 13, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re thrilled you discovered us at the Horse of The Year Show and loved both our customer service and product quality. AD x

Rated 5 out of 5 stars

The best of the best

I’ve been a long time customer of AD (over 7 years) and I just
wanted to say the quality of your pieces are second to none. Over
the past few years I’ve not reached for any other brand first,
whether I’m riding, hiking or even going to the gym. I’ve not
found any other tops or base layers that are as sweat wicking and
high quality, I go to the gym 6 days a week and never fail to be
dripping with sweat yet my AD tops show NOTHING not even slight
discolouration or wet patches. I don’t usually reach out to
brands but I’ve been so impressed by the quality I feel obliged
to. The sculpting, comfort and pure durability of your products
is incredible! I get compliments nearly every day (especially on
the sleeveless base layers from a couple years ago!!!)

November 4, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your incredible loyalty and kind words! We truly appreciate you choosing Aztec Diamond for over seven years. It’s fantastic to hear how much you value the quality, comfort, and durability of our products. We’ll keep working hard to bring you the performance and style you love! AD x

Rated 5 out of 5 stars

Gift vouchers...ideal

Bought some gift vouchers to give as a gift....easy to purchase on the site and they arrived promptly in lovely packaging..

October 13, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review Kim, we are pleased to hear how seamless the process of ordering your gift vouchers was. Team AD x

Rated 2 out of 5 stars

Really gone down hill, disappointed

I used to love their stuff but recently I’ve been really disappointed 😞 the old leggings were great but I bought a few pairs of the new ones and they don’t wash well at all.
The navy pair still smell after deep cleaning and using antibacterial cleansers and all the tricks, I think they’re just not a good quality polyester as I’ve never had this with any other pair of leggings.
The customer service is also questionable, a black pair I ordered had loose threads everywhere and the seem looked like it was coming apart so they told me to send them back to them. Then with no response they just returned them back to me! I contacted and they said there was nothing wrong with them and were quite rude about it, so clearly the poor quality is what they expect which I was a bit shocked at.
I won’t be buying any more, the quality just isn’t there and they don’t wash well at all even the black pairs require a deep cleaning after every wear (rather than a normal wash).

September 1, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Hi Hollie, I am so sorry to hear you have had a bad experience with the return of your leggings. Please could you email me at info@aztecdiamond.com and I will have a look into this with you and see if I can help. We would hate for you to remain disappointed and look forward to hearing from you. Many thanks, Annie

Rated 5 out of 5 stars

First experience

Recently bought a coat , base layer and trousers . Fit was amazing and service brilliant . Clothes are warm and comfortable

October 15, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re delighted to hear the fit was perfect and that you’re happy with both the quality and service. AD x

Rated 5 out of 5 stars

Couldn’t recommend this brand more!

Bought from Aztec diamond for the first time last week, and had a discount code that wasn’t working on my order. After placing the order I emailed the customer service team, not expecting a response until it was likely my order had already been delivered. I was so surprised to receive my order with a pair of free socks (what the code was for) only a day after contacting them. Amazing customer service, so efficient and of course I am obsessed with the quality of the leggings. I can’t wait to order from Aztec diamond again and have already recommended to my friends. These are now my favourite pair of riding leggings and I don’t want to wear anything else!

October 6, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your lovely review! We’re so glad our team could sort out your discount quickly and that we managed to get the free socks added to your order in time. It means a lot to hear our leggings have become your favourite and we’re thrilled you’re recommending us to your friends! We can’t wait to welcome you back for your next order. AD x

Rated 5 out of 5 stars

Excellent product and fairly priced

Excellent product and fairly priced. Will definitely be back.

October 1, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for your review! We are thrilled you love your new AD items and look forward to seeing you shopping with us again. Team AD x

Rated 5 out of 5 stars

The most amazing active-wear!

I have followed AD on Instagram for some time now and love all their designs. I wear active wear most days but really wanted some new items which were better quality & design than the usual sports brands.

I placed my first order a couple of weeks ago and I am in love with all of my new pieces! First impressions when I opened my parcel: I was so impressed with the thought and care that had gone into packaging each item (I have actually used the individual bags for packing my daughters suitcase when we went on holiday instead of buying new travel bags).
The core leggings are so comfortable, stylish and honestly just stunning, my new favourite gym legging! I also bought a gilet, socks, a black mesh jacket (which I adore) and a jacket for my little girl which is absolutely gorgeous and so comfortable!
Delivery came promptly and communication throughout the buying process has been fantastic. I couldn’t recommend AD enough and I can’t wait to place another order! I need the core leggings in every colour!

August 23, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your review! We are thrilled to hear that you are pleased with your Aztec Diamond items. It's wonderful to know that you are reusing the packaging, as sustainability is also very important to us. Your feedback truly means a lot - Team AD x

Rated 5 out of 5 stars

Had to purchase a second one

Great service, extremely quick in delivering my purchase. This is the second long sleeve base layer I have purchased. They fit extremely well and I love the feel of the material.

August 16, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review. We are incredibly proud of our base layers, and it brings us great joy to hear how much you love them. Your feedback is truly appreciated, and we are thrilled to know that our products are meeting your expectations Team AD x

Rated 5 out of 5 stars

WOW, so glad I found Aztec Diamond

WOW, what can I say! Fantastic quality equestrian clothing! The breeches are super soft and look so flattering with a wide waist band, the colour is lovely, the pockets are fab with grips inside so car fob, phone etc don't fall out. The core tops are beautifully soft and flattering. The turnaround time was fantastic, I ordered a number of items, they were dispatched the following morning and then arrived a day later. I wore my new breeches riding at the weekend and event got compliments on them. I am SO glad I found Aztec Diamond and will be placing more orders in the future!

August 12, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your 5-star review! We are so pleased to hear that you love your Aztec Diamond items. We have some exciting new products in the pipeline that we think you will also love. Thanks again, and we look forward to seeing you shop with us again in the future! - Team AD x

Rated 5 out of 5 stars

Training pants

Training pants. Fantastic, comfortable. I am a size 6/8 and got a small they fit perfect in every way. Totally recommend.

August 7, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for sharing your feedback on our new Training Pants! We are so happy to hear that you love them, it means the world to us to know that our products are meeting your expectations -Team AD

Rated 5 out of 5 stars

Guaranteed Excellence

I have been purchasing from Aztec Diamond for about 5 years or more? The Quality never fails and the delivery and Customer service excellent.

July 26, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you, Debbie! We are delighted to hear that our products are meeting all of your expectations and that you love your Aztec Diamond items. Your satisfaction is our top priority, and we are excited to continue providing you with the best. We look forward to seeing you shop with us again in the future. Keep an eye out for some incredible new products coming soon that we think you'll absolutely love! -Team AD

Rated 5 out of 5 stars

LOVE my leggings

LOVE my leggings. Always rate 5/5, as I’m always so happy with my purchases. Thank you Aztec.

August 8, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for this fantastic five star review. We are so pleased you are happy with your AD leggings, keep an eye out for some exciting new colours coming in the future -Team AD

Rated 5 out of 5 stars

Child rain coat

Rapid response for my query via email and, I bought the rain jacket for my 10 year old, the sizing is perfect, she loves the coat and as it’s British summer time she’s been wearing it to school. (Not down the stables yet).

July 10, 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted our team could respond quickly to your query, and that the rain jacket fits your daughter perfectly. Providing great service is really important to us, so your feedback means a lot! AD x

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