Azzurraclo Reviews 

I wasnt given the refund that I was promised. I've contacted them several times and they keep saying that they're investigating why I haven't been refunded. Items received were damaged and/or extremely poor quality. This website needs to be shut down. Complete fraud. And please don't respond to this telling me to contact you or that you're sorry or that you don't see my order or whatever, it's useless. Im tired of these games and sad that my hard earned money was stolen from me. All I want is the refund that I was promised and that I've learned ill never get.
ALSO, if you see alot of 5 start reviews, it's because they give you a free necklace to submit one. Ha, what a joke. Don't believe the 5 start reviews.

Do not buy! Horrible customer service. They do not reply. Dresses are nothing like the pictures

Terms and conditions are misleading, service is polite and friendly but absolutely pointless with grey policies. Quality of items are shocking and look nothing like the advertisements - items are not sized properly and are cheaply made. I had to take it up with paypal to get a refund. Was told I'd receive a refund and then proceeded to send me a second dress out refusing a refund.
Don't waste your time or money - if you want to take a chance on this company, make sure you do it through paypal so you have some insurance.

Material of clothing is high quality and everything is true to size

Truly an excellent product. I ordered a dress for a special occasion and I must say the wait was worth it the dress is absolutely beautiful. Highly recommended, and the customer service was very helpful. Great job!

Reviews were not great, but trusted my Sister when she said bought a great product with no issues.
Ordered their iconic jumpsuit, lovely flowing fabric as described, easy to wear and did not crease.
Love it! Will definitely buy from here again.

Terrible quality, no returns possible, be aware and do not order.

The quality of the clothing is horrible. The sizing is too small and when I asked to return the order, I was told that I couldn't. Out $200 bucks.. What a scam

This company is a scam. First of all, it takes a month to get the merchandise.

Upon receipt, the sizing on the website is very inaccurate. I ordered a woman’s medium top. What I received was a little girls top.

I sent photos of the measurements on their website and measurements of the top I received and they said they couldn’t exchange it because the exchange window had expired. They delayed shipping it. I don’t receive it until a month after I ordered or

I requested the exchange the day I received it

They will not exchange merchandise even though the sizing on their website is very inaccurate.

They scammed me out of $50.00.

They sent me the wrong dress and not what I've ordered and dearest Emily whom I'm in contact with via email, wants to offer me a 15% discount refund for a dress I do not want. They try to gaslight you in saying it was a sale item and it can't be returned, however the sale item was not what I've ordered and paid for. They sent the incorrect item and they do not want to admit their mistake. Honestly it is just a horrible experience and their website is not a true reflection of who they try to identify as. 😕 Please do not support them, you will find better luck on Shein compared to them.

DO NOT BUY ANYTHING FROM THIS SITE. VERY POOR QUALITY OF MATERIALS. NO REFUNDS.

Fit of dress exactly how presents on website, but very disappointed with the difference in colour, website presented it as a metalic/goldy colour...when it came it was oranges and browns. Very disappointing

DO NOT BUT FROM THIS SITE THE CLOTHES ARE AWFUL AND SMALL MADE AND TERRIBLE MATERIAL AND THEY SAY YOU CAN RETURN ITEMS BUT ITS IMPOSSIBLE TO DO YOU JUST HAVE TO THROW THEM AWAY BE WARNED

Customer service isn’t great. I requested a refund 3 weeks ago now and I have no response at all. Quality of clothing is poor, loose threading etc.

Awful experience - would not recommend. Never received the item and never received a refund. Ignored via email and when they did respond I was refused a refund.

Order was late
Product quality is awful for the price! Some sizing is completely off and would not give a refund
A complete waste of money, I wish I never ordered from them

It's a totally scam company! Dresses from Ali Express! Please avoid. The size chart is wrong. They said I can change the size of the dress, return and get another, I paid for the return. They won't let me to do that. They then cancelled for no reason my return and I didn't get any label. The customer service is awful! They should be shut down !!!!

The dress I purchased from this website was extremely poor quality and didn’t look like the picture. I was then told I couldn’t return as the item wasn’t bought at full price however in the details of the dress it stated I could return in 30 days. Don’t order from here as you will lose money and be stuck with the item!! Such a shame for a brand to be so unsustainable still in 2025 due to waste of materials and supporting overconsumption - I will not be wearing this dress

The customer service is great, but the quality of the products is so bad, the only thing worth the investment is the black top!
Other than that the dress came orange, when on the website it displayed as dark brown!
The quality is 3/10 compared to how it looks in the images on their website.
Would recommend shopping somewhere else if you want better quality!

Do not buy from this company
Azzurra look good on social media , material is cheap and tacky .
You can’t wear the item, I paid for shipping back to China , they then sent the item back to me !!!
Appalling customer service