B12 AI Website Builder Reviews 207

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its professional appearance, smooth functionality, and ease of use, even for beginners. Many found the platform incredibly helpful for displaying their products and managing business matters, appreciating the quick setup and high-quality results. The customer service is frequently highlighted as exceptional, with people noting the team's helpfulness, professionalism, and quick, effective support. However, some customers were dissatisfied with specific aspects, particularly concerning domain offers and SEO performance. A few people mentioned issues with "free domain" offers redirecting to partners with limited suitable options, and some felt the platform's SEO capabilities were poor, leading to their websites being difficult to find in search results.

What people talk about most

Website

Users describe positive interactions with website creation, highlighting its ease of use and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Product

Reviewers mention positive feedback about the product. Many customers praise its quality and efficiency,... See more

Service

Consumers find service to be positive, often highlighting its efficiency and professionalism. Many appreciate... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use and intuitive nature. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Working with B12 website builder, truly opened my eyes to the further development I could do with my business - Integrity Amp'd Custom Engravings. I learned much more about myself as well as my b... See more

Company replied

Rated 5 out of 5 stars

I wanted to say it's been incredibly helpful for displaying my books and helping with my business matters. I'm just starting out, but the tools and layout have already made a little bit of differ... See more

Company replied

Rated 5 out of 5 stars

A great product I used to build my business from scratch. But an even better customer care, from beginning till end, I had an outstanding experience with Jay and Nitesh that were always here to... See more

Company replied

Rated 5 out of 5 stars

As the founder of FlightTrack Logistics, I needed a website that looked professional, functioned smoothly, and represented my business the right way. B12.io delivered exactly that. From day one, their... See more

Company replied


Company details

  1. Web designer
  2. Business to Business Service

Written by the company

The all-in-one solution to help your business succeed online, including websites, contact management, online scheduling, payments/invoicing, and SEO.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with the service

I worked with Dan to start and his customer service from the first call had me sold. I have zero complaints. They have answered every question that I’ve had and have always been prompt. I love my website and looking forward to continued work with B12.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

B12 is great

We worked with Dan and his team. I was very comfortable with the price point, services offered, and the entire experience was a pretty easy one. I may be coming back for a second website in a few months. It was a lot of stuff I didn’t realize I needed and there were some stuff it turns out, I didn’t really need. They took their time and explain to me where I could save a few dollars and stuff that I could wait on. My business is a new one so my budget was a small one but they were still very accommodating. I hear from them pretty often, they’re pretty proactive about my business which I really appreciate.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

B12 has been super helpful and…

B12 has been super helpful and proactive with my business. The report I get every month helps me understand how my site overall is doing. This has been a great experience from talking to the consultant, getting set up with the designers, and then on. I recommend these guys any chance I get. They’re an important part of my business strategy

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

B12 is a great company they care about…

B12 is a great company they care about their customers I would recommend B12 to anyone who is interested in designing a website all the best to B12

December 8, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Domingo, thank you for your positive feedback! We're so glad that you've enjoyed your B12 experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommend!

December 8, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Beth, thank you for your awesome review!

Rated 5 out of 5 stars

Good Product and Great Support

They have a great product. It brings in business. I have had calls from all over the country because of the website.

They are easy to use and give great advice. Every recommendation was just right.

November 30, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Mack! Thank you for your positive feedback! We're so glad that B12 was able to help your business. Here's to growing your business together!

Rated 5 out of 5 stars

B12 rocks!

B12 helped me revamp my website and has been a huge asset with SEO. They provide great insight and are always willing to help.

November 29, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Jacob, thank you for your positive review! We're always happy to help. :)

Rated 5 out of 5 stars

I use B-12 for my educational company

I use B-12 for my educational company. I am confident in their management of my account and I am pleased with the customer service the provide.

November 22, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Jacob! Thank you for the positive review and honest feedback. :)

Rated 1 out of 5 stars

Stay away from B12!!

Stay away from B12!!! The service provider improperly charged my card and was not authorized to charge my account until they created a working website for me They failed to do this. They kept my $900 without a website

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

B12 continues to ignore me... Horrible Service

B12 continues to ignore my request for answers to my questions, which is Customer Service 101. It is now 12 days since my inquiry. After reading reviews here, and other sites there is an obvious pattern of avoidance behavior. In their recent reply, they stated that one of their Customer Support team members had reached out to me, This is FALSE!

July 8, 2021
Unprompted review
Rated 1 out of 5 stars

They absolutely suck

They absolutely suck! I will never use them again! They have the poorest customer service you've ever seen! I don't even think their product is actually B12 God only knows what you're injecting into your body! Do not use this company!

May 29, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Gregory,

Thanks for bringing this to our attention, we're sorry to hear about your experience! Customer service is one of our top priorities and we're disappointed to hear that your experience was not ideal. We want to make this right. Unfortunately, I'm unable to find your account with this username - I've requested for your contact information on Trustpilot. Thank you again for your honest feedback and we look forward to hearing from you.

Rated 5 out of 5 stars

I absolutely loved working with them

I absolutely loved working with them. They made me a great website and made it so very easy...they made all changes that I needed with a quick turnaround...Nedgie was awesome..will definitely recommend

May 22, 2021
Unprompted review
Rated 5 out of 5 stars

Very simple

Very simple, efficent process while working with solid professionals. B12 has delievered on all aspects of my new design and SEO optimization.

April 16, 2021
Unprompted review
Rated 1 out of 5 stars

Three weeks ago paid upfront for a new…

Three weeks ago paid upfront for a new website and a monthly $100 fee.
A different salesperson then contacted me to ask me if I was still interested even though I had paid close to $1000 ?? He seemed to not know I was already a client.
I waited two weeks for a scheduled call with my “designer”. The day of the call, I received an email stating he was ill, with a link to schedule with someone else? That amounts to another two week wait. They haven’t done j s for me and I smell a rat. Run don’t walk.

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience working with the team

Great experience working with the team! The team was very responsive and got the site up very quickly. They incorporated feedback very well into the design. I am very pleased with the outcome. Would definitely recommend to friends or family. In fact I already have🙂

Eric Edwards
Talent Advisory Group LLC

March 26, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible customer service that can’t be…

Horrible customer service that can’t be reached and does not respond to emails unprofessional and dishonest staff waste of my hard earned money

February 2, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi ron, thanks for bringing this to our attention. We're sorry to hear about your experience. We hold ourselves to a high standard and it’s important that we make this right. However, we're unable to identify your contact details through this platform. Could you email us at hello@b12.io? We'll highlight this to our customer success team as well. Thank you for your understanding.

Rated 5 out of 5 stars

The pre-built websites are great

The pre-built websites are great. Regardless of what you’re trying to accomplish with your website. Replacing the stock photos with your own is as simple as it gets. Same as replacing the text.

February 2, 2021
Unprompted review
B12 AI Website Builder logo

Reply from B12 AI Website Builder

Hi Walter, thank you so much for your positive review! We're so glad that you enjoyed your B12 experience. :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look