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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

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1-star

Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Intensive but rewarding, well supported.

Intensive but very rewarding courses.
Allowances for discussions around the subject and extra references for greater context.
Patient, knowledgeable and helpful instructor, often went above and beyond.
Good feedback.

November 21, 2024
Unprompted review
Rated 4 out of 5 stars

Very supportive environment...

Very supportive environment. Tutors are fully supportive of making learning easy for individuals. My expectations of gaining more knowledge about the teaching and education sector were met. Useful feedback was provided, as well as access to links and resources for further research.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Online Learning Experience with B2W and Suzanne Whenlock

I recently completed online courses in Customer Service and Understanding Children with Learning Difficulties, and I couldn't be happier with my experience. The entire process was straightforward, from enrollment to completion. The lesson materials were well-organized and easy to follow, making learning both effective and enjoyable.

The tutors were always present and incredibly supportive, providing timely feedback and guidance whenever needed. The delivery of content was excellent, with everything being done on time and in a clear, engaging manner. Throughout the course, the staff were kind and reassuring, which made the learning experience even more positive.

Overall, this company has exceeded my expectations, and I feel much more confident and prepared for my career thanks to their comprehensive and thoughtful training. Highly recommended!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

The company is a brilliant company, who help and support learners achieve new qualifications. My experience doing a course with the BTW Group has been amazing. The tutors make it very easy for you understand as they help you build your self confidence,build great team working skills and they support you with meeting dealines.

November 21, 2024
Unprompted review
Rated 4 out of 5 stars

Patience Galore

A little bit more help with downloading work we need to download will help. Some of us have never or not downloaded work for this. So there was an assumption we knew how to download. Maybe sending us some videos how to use Canva and whatever else we may have never used before would also help. The tutors where great with helping and their patience was outstanding.

November 21, 2024
Unprompted review
Rated 4 out of 5 stars

Amazing course

Amazing course, got what I needed to work in a school environment and I also have confidence in what I’m doing. The course was great, I feel it could of been done within 17 days however I know people work at different paces so this is a personal preference

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

The course was interactive, collaborative, and enjoyable, though some students found it quite intense. I would like to thank Back2Work for offering this program, as it significantly enhanced my understanding of coding, programming, digital skills, and other IT subjects. I highly recommend it to anyone looking to improve their skills in these areas.

Additionally, I want to express my heartfelt gratitude to our wonderful tutor, Aneta Worku. She truly stood out with her professionalism and welcoming attitude. Aneta provided extra learning resources and ensured that every student had equal opportunities to succeed. She was always open to learning from her students, which fostered a supportive environment for us all.

November 20, 2024
Unprompted review
Rated 4 out of 5 stars

tutors and staff were great and good…

tutors and staff were great and good delivery of material. Unfortunately it was not what I was expecting, and I don't think the knowledge is sufficient to start work after this course. Even though the courses are level 3, they are still very basic. If you are doing these courses to find a job in IT then its not enough.

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

Fraud

Stop advertising fake jobs! You're literally wasting people's time, genuine people who are struggling to find any kind of work in an already collapsing job market by posting "jobs" that are actually courses which are also useless and only benefit you. You'd accept anyone and give a certificate to anyone as long as it's a proof to the Government that you're doing something. You should be shut down immediately

November 16, 2024
Unprompted review
Rated 4 out of 5 stars

The only reason this isn't a five star…

The only reason this isn't a five star review is that I believe nothing is ever perfect. I've had two courses through B2W both were delivered very well by tutors who knew their stuff with regards to the subject.
We had a few hiccups at the beginning of the second close, but our tutor Lester Weier really brought us up to speed and got us to the end of the course in plenty of time.
I would recommend b2w to anybody who's not in work and would like to boost their employability or somebody looking to change career and wants a taste of what's to come in their new subject.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

If anyone is considering starting a…

If anyone is considering starting a course with this group, I would totally recommend you DON'T do it. from start to finish was boring, long-winded and completely a waste of time. Tutors changed, students left in a hurry and the content of the course just as bad an experience.
You are told from the start that the course leads to jobs, and you would have a guaranteed interview, which bytheway we never did. The Teleperformance group with whom we were supposed to be having jobs with, nothing came of that. Six or so weeks after the course nothing, I have never ever would go back to this comedy of a company, Seems like they get paid for students who complete the course, and as soon as we have left thats it. GOODBYE

October 14, 2024
Unprompted review

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