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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

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Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Special Thanks to Aneta Worku

I wanted to thank Aneta Worku for being such an amazing support tutor, very dedicated, and simply a great, down-to-earth type of person. I could always count on her when I needed an extra lesson, as she took the time to explain and was very patient with me. Thank you again :)

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

SMM for E-Commerce course is great

The SMM course is great and gave me some new knowledge about social media marketing. Owes approach in our education is amazing, live in-class communication between tutor and students was on a highest level and unswering to the questions were quick, even if out of class hours via emails.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I've really enjoyed being part of this course! Owes has been amazing, always clear. He made learning fun and easy to follow. I also want to shout out to my classmates, such a great group of people. Everyone helped each other and made the experience even better. Thank you all!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Owes has been a great tutor during my course

I've had a great 3 weeks on my course with B2W learning lots of new skills. My tutor Owes has been fantastic and has been great at delivering the units. The only thing I would mention is that I would have loved to have had more in depth training on Social Media in specific, whereas this course goes over everything from websites, SEO, project management etc. On the whole I've definitely come away with more knowledge!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great course (Level3 Social Media for E-Commerce)

A good overview of how to improve online presence and increase SEO and how to market on social media. The course made you think deeply about strategy and implementation of your business plans. I was coming into this hoping to learn about other ways of making money online that didn't involve OnlyFans and I have achieved this. Tutor (Owes) was very easy going and made the course enjoyable.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Free Course Who Can Complain?

I am currently completing a L3 Certificate in Social Media for E-Commerce. I have found it really useful. Completing it over 3 weeks meant it was full on but i like a challenge. The tutor Owes was great in delivering the course and explained the units very well. I have found the course very useful and it is in line with what i am doing.

July 3, 2025
Unprompted review
Rated 3 out of 5 stars

Loved the home study course and tutors

Loved the home study course and tutors, there were 2 of them, Dawn and Craig. great people and a good course, however, the aftercare and progressions are useless, no communication or updates and I received a call where the agent was outright rude.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

The B2W Guarantee interview totally fake (( Do not be fooled - you are wasting your time for nothing ))

From the beginning of May 2025, I applied for a job as warehouse operative at Argos distribution centre through the B2W with guarantee interview after finishing the 2 online courses as follows ( the first course is Level 1 Award in Preparing to Work in Express Logistics which include two courses, health and safety, Introduction to Express Delivery and introduction to express sortation hub, the second course is Level 1 Award in Understanding Carbon Awareness and Energy Management, Two weeks of full-time working days).
I started these courses after ten days of my application for the job, the B2W contact me regularly by emails and I finished the courses in 16 days this mean at 28 of May, I contact the B2W job adviser for my interview date and time and told me that arrange everything and someone from the SRF in Peopleplus company will contact me soon.
After 14 days of waiting and tried to contact the PET progression in B2W and the job adviser, In 17th of June 2025 one of the SRF send to me email about my time and date of my telephone interview 3 hours before getting involved in this interview, anyway I prepare myself and I was ready to take this call, one of the recruiter in Argos called me asking me about my email and postcode, and asked me if I have a car, I answered all the question and to be honest I told her I don't have a car. the recruiter in Argos told me that there is no job vacancy available right now and I will call you within two weeks if there is an update.
I returned to the SRF in Peopleplus company who responsible for the processes and told him what was happen in my interview, then he surprised me when telling me that they refused me because I am living too far from the site and no hope to return to them and there isn't any other chance for other job and told me to go back to B2W and he can't help me in this. I returned to the job adviser and the PET progression team asking them about that, and I didn't receive any answer.
I want to say that there is two different answers, the first one from the recruiter at Argos when told that there is no job vacancy available and the second one from the SRF Peopleplus when told me that you are living too far from the site.
In addition, the job discerption didn't mentioned that the applicants must live locally or must have car.
for more the whole thing is prepared carefully to make my application unsuccessful by notifying me the interview 3 hours before only, and the two different answers.
I strongly not recommend to listen to B2W they will waist your time and you will get nothing at the end. I waisted 6 weeks. I said enough, and everyone can see the percentage of their feedback to be sure.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Digital and IT skill course review

I recently completed my Level 2 Diploma in Digital and IT Skills. I had a great tutor, Lester, who explained everything clearly and step by step. He was very supportive with all the queries we had and he was really patient. I'm feeling much more confident in my skills after doing this course.
This course runs for 5 weeks, if anyone is looking to build their skills in IT. I would definitely recommend this course.

June 17, 2025
Unprompted review

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