B3communications Reviews 411

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. Many people highlight the excellent service received, noting the efficiency of installations and the clear explanations provided regarding new systems and technology. Reviewers also appreciate the strong customer service, with many mentioning that the team is knowledgeable, patient, and always ready to assist with queries. However, some customers also noted issues with customer service, describing it as non-existent in certain instances. A few people experienced delays in receiving equipment and reported being without internet during initial installations, despite assurances of no downtime.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and professionalism of... See more

Technology

Customers had positive experiences with technology. Many reviewers praise the efficient and helpful... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the ease... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

We had fibre installed by ITS via B3 where our regular provider said it couldn’t be done. Jacob came along and dealt with all the nasty things for us and Harry both coordinated the visits and supporte... See more

Rated 5 out of 5 stars

We changed our business telephone/wifi over to B3 from BT Local. What excellent service we have received. The engineer Darren came today to do the installation, what a charming, very friendly, oblig... See more

Rated 5 out of 5 stars

Marcus was really helpful throughout the install. Very knowledgeable and very patient with us. Faced with our out-dated system, he was able to see beyond all the cable spaghetti and set up our new... See more

Rated 5 out of 5 stars

We had a new phone system and Wi Fi installed and it all went smoothly with just a few small issues that cropped up after the day and Darren Parsons was happy to help even after he had left. There... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Customer focused Telecoms company providing bespoke solutions to companies throughout the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Craig has sorted all our issues

Craig Williams, has gone above and beyond to resolve some teething issues we have had and delivery what was promised and got our system working as we expected.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Harry from B3 Communications visited…

Harry from B3 Communications visited our office at Accma Accountants to install and set up our phone system. He did an excellent job and maintained clear communication throughout the process. He also liaised with BT during a lengthy call, handling it patiently and ensuring everything was managed smoothly, successfully transferring our phone system to the new provider, B3 Communications.

He concluded the visit by providing training on the portal and explaining the key features of the phone system. Thank you very much for your support and visit.

We would also like to thank Yassmine Appleton for her assistance in finalising our contract.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

JAcob

JAcob, was great. MAgically, he made the system work. Now we have excellent internet and telephone reception.

Many thanks.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Overall

Overall, I had a positive experience with the service provided. Marcus came to install the phones and Starlink system, and he was friendly, punctual, and professional throughout.

The installation was completed efficiently, and while there were a few minor issues along the way, Marcus took the time to work through them and ensured everything was up and running. It was clear he was committed to getting the job done properly.

He was approachable and willing to answer questions, which made the process smoother and more reassuring. The system is now working well, and I’m pleased with the end result.

Thank you to Marcus for his effort and support — a solid service overall.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

My B3 Engineer Darren was so very…

My B3 Engineer Darren was so very patient and extremely helpful setting up our new phone system, nothing was to much trouble for him. Also very polite and very tidy.
Would highly recommend Darren and B3

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

We had new phones installd by B3

We had new phones installed by B3, the being an all female workforce its difficult having workmen in and freely moving around, however Marcus and Jacob were extremely courteous and aware of their surroundings, they carried out the installation with minimal disruption, leaving everything tidy behind them, they gave us onsite training making it easy to understand, highly recommend.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

B3 Communications

Since going over to B3 Communications I have had a few queries and they are always at the end of the telephone or email to help me with any problem I have. Darren Parsons is exceptional - very patient and helpful.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Craig and Nikki attended site to…

Craig and Nikki attended site to upgrade the comms and network setup. They installed a new VoIP system and improved the Wi-Fi by fitting Wi-Fi 7 access points, giving strong, reliable coverage across the whole site.

The result is faster, more stable connectivity and a much better overall service.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far with B3 from…

Great experience so far with B3 from the initial Sales correspondence with Adam and the office team, namely Yasmine so far. Engineers Jamie and Craig supported the migration of our telephony and internet provision from BT Local Business to B3 Communications. Great rapport and patience taken to understand our system and ensured all members of staff were happy once the install of our handsets, routers and other peripherals was completed.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic set up by Ash

Fantastic set up by Ash, we previously had a system with a complicated set up and he confidently sorted the whole set up, introduced the new phone system and talked us through the operation.
First class service

April 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look