Baasaa Pet Shop Reviews 23

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Delivery was longer than Amazon and more expensive even with the so called discount

Rated 5 out of 5 stars

It’s my second time purchasing dog food from you and I’m so pleased with how quick it arrives and affordable the prices are! Definitely recommend

Rated 5 out of 5 stars

Baasaa Pet Shop offers great choice and value for money! Very satisfied with the purchase. Very fast delivery.

Company details

  1. Pet Store

Written by the company

Welcome to Baasaa - Your One-Stop Shop for Pet Supplies


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
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3-star
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1-star

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Rated 4 out of 5 stars

Thank you for the service

I was satisfied with your response

April 2, 2025
Baasaa Pet Shop logo

Reply from Baasaa Pet Shop

We're very sorry to hear about your experience and completely understand your frustration.

We’ve looked into your order and found that, unfortunately, the parcel was lost by the courier. We’ve already reached out to you via email with this information and are currently waiting for your response so we can either issue a full refund or send a replacement—whichever you prefer.

We sincerely apologize for the inconvenience this has caused and are committed to resolving this for you as quickly as possible.

Thank you for your patience, and we hope to make this right.

Rated 5 out of 5 stars

Speedy delivery!

It’s my second time purchasing dog food from you and I’m so pleased with how quick it arrives and affordable the prices are! Definitely recommend

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product

Baasaa Pet Shop offers great choice and value for money! Very satisfied with the purchase. Very fast delivery.

January 31, 2025
Unprompted review

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