I am a first time mother and contacted Sally after having a very negative encounter with a midwife during an appointment. Sally was easy to book and extremely knowledgeable and put my concerns at ease... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sally is completely wonderful. She helped so much when my daughter was just a couple of weeks old and then again when we were dealing with bottle refusal shortly before my return to work. Thanks... See more
Company replied
I am a first time mother and I was having some issues with breastfeeding. I found sally online, it was so easy to book an Appointment and I saw her home within a few days. The session was so helpful a... See more
Sally was really great with her suggestions to help with my best feeding journey and I really appreciate her proactive approach in reaching out after the initial call to see how we were getting along... See more
Company replied
Company details
Written by the company
Baby-Thrive is a private breastfeeding support service based in South London, founded by mum of two - Sally Rickard. Helping families in South East & Central London to achieve their breastfeeding goals with bespoke face-to-face support. Home visits available including evenings and weekends. I am here to support you through the early stages of motherhood.
Contact info
St Julians Farm Rd, SE27 0JJ, London, United Kingdom
- 07548 860 231
- sally@baby-thrive.com
- baby-thrive.com
Confidence gained
I am a first time mother and contacted Sally after having a very negative encounter with a midwife during an appointment. Sally was easy to book and extremely knowledgeable and put my concerns at ease and gave me confidence to continue on with my breastfeeding journey. Thank you Sally!
I am a first time mother and I was…
I am a first time mother and I was having some issues with breastfeeding. I found sally online, it was so easy to book an Appointment and I saw her home within a few days. The session was so helpful and offered me so much reassurance! Sally also has stayed in contacted to check in on my breastfeeding journey. I would highly recommend sally
Sally is completely wonderful
Sally is completely wonderful. She helped so much when my daughter was just a couple of weeks old and then again when we were dealing with bottle refusal shortly before my return to work. Thanks to her help our feeding journey has become a joy rather than the source of stress it was to begin with.
Sally is knowledgeable, supportive and encouraging which is just what we needed in those early weeks of our baby's life, when everything is so new and raw! We were also struck by quite how gently, kindly and respectfully she interacted with our daughter, making the whole appointment a real pleasure for the whole family!
I can't thank Sally enough for all her help!
J & I

Reply from Baby Thrive IBCLC
Breastfeed support
Sally was really great with her suggestions to help with my best feeding journey and I really appreciate her proactive approach in reaching out after the initial call to see how we were getting along and provide further help. I recommend getting in touch with her for any help regarding lactation and best feeding. Thanks Sally!

Reply from Baby Thrive IBCLC
I had a wonderful experience with…
I had a wonderful experience with Sally's from Baby Thrive lactation consultant service. The support was kind, patient, and very reassuring during a time that can feel overwhelming. Everything was explained clearly, and I felt comfortable asking questions without any pressure or judgment.
The guidance I received made a real difference and helped me feel more confident in feeding my baby. I truly appreciate the care and professionalism, and I would highly recommend this service to any new parent who needs support.

Reply from Baby Thrive IBCLC
Highly recommend Sally
I messaged a friend when I was close to give up on breastfeeding my second baby - baby not gaining weight as he should and my nipples bleeding. My friend recommended Sally. Sally was kind, non judgmental and her expertise was invaluable to us. I especially appreciated that she asked me questions about what I wanted rather than simply assuming and giving me standard advice. She came to our home and took her time. She wrote clear notes afterwards, which I still go back to. Four months on I’m still breastfeeding, even though it’s not been easy for us. When it feels tricky it’s always reassuring I can turn back to Sally should I need to. Could not recommend more.

Reply from Baby Thrive IBCLC
I was facing a lot of issues with…
I was facing a lot of issues with breastfeeding, and when Sally called around I felt like a weight was lifted off my shoulders. She was gentle and pragmatic with her approach. Ultimately direct breastfeeding didn’t work out for me but she helped set me up with pumping. Thank you Sally!

Reply from Baby Thrive IBCLC
I cannot recommend Sally highly enough
I cannot recommend Sally highly enough. As a first-time mum, I came home from hospital feeling overwhelmed and struggling with latching. I really didn’t want to give up on breastfeeding, so booking a consultation with Sally was one of the best decisions my husband and I made.
Sally came to our home and was incredibly clear, empathetic, kind and discreet. She took the time to show me proper positioning, helped me improve my baby’s latch, and explained how to recognise whether my baby was feeding effectively. Everything was explained in a calm, reassuring way that immediately boosted my confidence.
She was extremely well prepared, professional, and genuinely caring. I never felt judged or rushed — only supported. Thanks to her guidance, breastfeeding became much more comfortable and positive for both me and my baby.
If you are a new parent struggling or simply wanting reassurance, Sally is absolutely fantastic. I’m so grateful for her support and expertise.
Thank you Sally!

Reply from Baby Thrive IBCLC
Highly recommend
After a difficult time in hospital, where I was left feeling that there was something ‘wrong’ with my feeding, Sally was just the warm, knowledgeable and calm presence that we needed. She offers gentle guidance, supports your natural attunement to your baby and helps you to feel confident in your capacity to breastfeed. I am extremely grateful to Sally for helping us find our way.

Reply from Baby Thrive IBCLC
Can't thank Sally enough for her…
Can't thank Sally enough for her support during what I would say was one of the hardest parts of my life - breastfeeding journey! Incredibly helpful and knowledgeable. Even though I'd been through it all and learnt a lot myself, Sally's input was invaluable. If you're contemplating on whether you need the help - don't - just call her.

Reply from Baby Thrive IBCLC
Highly recommended breastfeeding support
Sally came to the rescue when I was experiencing a lot of pain at the start of our breastfeeding journey. In the face to face consultation she was kind, sensitive and gave tailored advice and insights which were invaluable, even putting us in touch with another specialist who was able to treat our baby’s tongue tie.
Sally proactively followed up after the consultation over WhatsApp and continued to provide support for our changing circumstances.
On top of this, it’s clear that Sally really cares about both mum and baby, which is so reassuring during such a turbulent time.

Reply from Baby Thrive IBCLC
Sally’s great!
Sally came to my house when I was struggling and feeling panicked about breast feeding due to having bigger boobs. She showed me various positions and sat and showed me how to get the right latch! I needed a bit more help so she came back against quick notice to help perfect the position. Sally was helpful with weight, tongue tie and made me feel comfortable and relaxed whilst learning this new “skill”. I would really recommend Sally, she we such a help to me and my baby is gaining weight at a good rate thanks to her!

Reply from Baby Thrive IBCLC
Brilliant support and wealth of knowledge!
Sally came to our home at short notice when we were really struggling with feeding and weight loss and overwhelmed with conflicting advice and a lack of other face to face help. Sally showed us various positions and techniques to help and supplement feeding which were really useful. Sally was also very realistic with her advice and pragmatic about how long I might need to be triple feeding in order to one day EBF again, which really helped manage my expectations and help us make an informed decision about how to proceed. Sally’s follow up email was really helpful and I would encourage anyone thinking of getting in touch with her to do it. I feel confident my feeding journey would not have been as positive as it has been without her help and kindness.

Reply from Baby Thrive IBCLC
Highly recommended lactation consultant
I had the pleasure of working with Sally for lactation consulting, and I can’t recommend her enough! She was able to fit me in for a last-minute first appointment, which was a huge relief. From the start, Sally took the time to understand my concerns and created a personalised plan to help increase my milk supply. The plan was clear and effective, and I saw improvements quickly.
Sally also provided me with a range of valuable resources to further educate myself on breastfeeding and improve my supply. She patiently answered all of my questions, no matter how small, and always made me feel heard and supported.
What really stood out was how kind and reassuring she was, especially during moments when I felt insecure about my breastfeeding journey. Her support made such a difference, and I truly felt more confident and empowered as a result. If you’re looking for a compassionate, knowledgeable lactation consultant, Sally is the one to see!

Reply from Baby Thrive IBCLC
Sally was very helpful and reassuring…
Sally was very helpful and reassuring in my breastfeeding journey. She provided great positioning tips and tricks, and also provided good advice regarding pumping and introducing a bottle to the baby - who took to it without any issues. Her post-visit WhatsApp support was invaluable, as the baby experienced some weight loss and we were figuring out why and how to address it. Will most certainly be reaching out to her again when returning to work and looking for a plan to continue breastfeeding the baby. Thanks for all the support and would easily recommend Sally to friends and family.
Patient and practical support
Sally was kind, patient and knowledgable and really helped me when I struggled massively with my early weeks breastfeeding. She gave me the confidence and practical tools to continue breastfeeding. Thank you!

Reply from Baby Thrive IBCLC
Sally was great at helping sort out…
Sally was great at helping sort out some issues with breastfeeding my little boy. She helped with issues such as shallow latch, positioning and nipple pain from vasospasm. Crucially she also identified that he probably had a tongue tie that had been undiagnosed, and was super helpful in referring us to the tongue tie clinic for diagnosis and the operation. Breastfeeding improved a lot after this (a lot less pain, shorter and less frequent feeds), and my son kept steadily gaining weight. Sally had great advice, good practical tips and was also available on WhatsApp in the following weeks for any other question, which was super helpful. I also found her blog posts on her website full of useful information.
Would definitely recommend her and consider booking her again, probably when I return to work and need advice with pumping etc .

Reply from Baby Thrive IBCLC
Sally was great
Sally was great. She helped me when I was ready to give up breastfeeding.
The advice and material she provided me really helped me to overcome my mastitis and breastfeeding issues.
Thanks a lot Sally!

Reply from Baby Thrive IBCLC
Sally is fantastic!
We saw Sally a few days after our daughter was born in September. Having received very little help with breastfeeding post birth at the hospital, Sally was such a fantastic support and really helped me establishing a good latch and supporting me in those critical first few days post birth.
However I think where Sally really goes above and beyond is in her WhatsApp support after her home visit. In the first week after her visit she would regularly check in to see how things were going which was invaluable in building confidence in those early weeks. I have also had questions months later about storage of pumped milk, blocked ducts etc and Sally is incredibly responsive and only too happy to help.
I have recommended Sally to several friends and would highly recommend anyone thinking of using a lactation consultant to contact Sally.

Reply from Baby Thrive IBCLC
Tailored, reassuring and empowering!
Sally was so helpful. We saw her in the first week of our baby’s life and it was the most helpful interaction we had with a professional in those early days. She was reassuring, listened to what we needed and tailored her advice to us. She was also happy to answer our follow up questions and her support meant we quickly established a combi-feeding regime that worked for us and for our baby.

Reply from Baby Thrive IBCLC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







