Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
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I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Reply from Baby and Child Store
Dear Christine
Thank you for providing your feedback and we are pleased to hear that you were happy with the service and the item arrived on time.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Alison
Thank you for your review and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Trusted store with prompt delievery
Always a bit hesitant when an unknown brand sells something (a stroller in my case) at a better price than competitors. I gave it a try and must say that the experience was great. Fast delievery, good quality, very satisfied, 5 stars.
July 7, 2025
Reply from Baby and Child Store
Dear Nick
Thank you for providing your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Faster than I think
Faster than I think, though not used yet but I hope it will be nice
July 24, 2025
Reply from Baby and Child Store
Dear Oluwafosin
Thank you for providing your feedback and we are pleased to hear that the item arrivied quicker than expected and we hope that the item is to your liking when you open it
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Cybex Libbelle travel pram via Baby and Child store
Honestly so simply worth it!
So easy to navigate the online store, great deals and really quick delivery! Came a week earlier than I expected!
July 12, 2025
Reply from Baby and Child Store
Dear Zachary
Thank you for your kind words and we are pleased to hear that you were happy with the process
Please done hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Arrived alot quicker then expected
Arrived alot quicker then expected, beautiful crib, lovely quality 👌
July 13, 2025
Reply from Baby and Child Store
Dear Joanne
Thank you for your feedback and we are pleased to hear that the item arrived quickly
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Best price
I found the best price for a joie highchair on this website.
July 22, 2025
Unprompted review
Bargain!
Really pleased with all the items up ro now. All stored away for our Granddaughter who's due in november. Can't wait to open the boxes and put it all together
July 8, 2025
Reply from Baby and Child Store
Dear Jane
Thank you for providing your feedback and we are pleased to hear that they all arrived safely. All the best for November
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Super quick and friendly.
July 10, 2025
Reply from Baby and Child Store
Dear Cate
Thank you for your review and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great service
Easy ordering process. Cheapest price online. Quick delivery. Great service. Would order from them again.
July 4, 2025
Reply from Baby and Child Store
Dear Linda
Thank you for your feedback and we are pleased to hear that you were happy with your shopping experience
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Linda
Thank you for your feedback and we are pleased to hear that you were happy with your Hauck Pushchair
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
The item is excellent and the service…
The item is excellent and the service is very good. Second time ordering from this website and never disappointed. They have great quality for baby items.
July 2, 2025
Reply from Baby and Child Store
Dear Stephanie
Welcome back and thank you for your feedback and we are pleased to hear that you were happy with your Baby Bath
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
amazing brand selection
I purchased my babys nursery furniture online and was very impressed with the wide range of brands the store has to offer. The changing unit and wardrobe were a different brand to the cot that I desired, it was super convenient to be able to shop the two different brands on this site to know that it will all be delivered together. will 100% be recommending to my mama friends!
July 7, 2025
Unprompted review
Customer service is great!
The store support staff stepped up big time to help us out in a pinch when we were visiting the UK and suddenly needed a stroller for a sick kid.
June 25, 2025
Reply from Baby and Child Store
Dear Vyshali
Thank you for providing your feedback and we are pleased to hear that we were able to assist you when your little one was ill.
Kind regards
The Customer Service Team
Excellent from start to finish!!
Absolutely incredible service from start to finish! I had left it to the last minute to find a travel stroller and had decided on the Cybex Libelle. I did a Google for the best price and found baby and child store to be very competitively priced! I’d never heard of them before and was very wary to place an order online that I needed urgently without knowing the company were genuine. I checked trust pilot and saw a wealth of good reviews which seemed positive. I phoned the store to confirm before I placed my order the item was in stock and they could deliver before the end of the week as I was due to fly out of the country. I spoke with Chloe who was super friendly, helpful and knowledgeable! She understood the urgency and assured me she would check with the warehouse the item was in stock and call be back in approx 30 mins which she did! She advised if I placed the order online and either emailed or called to let her know she would make sure it was dispatched the same day for delivery the following and she would call to confirm it had been dispatched for next day delivery. She absolutely did manage to get it out for next day delivery and kept her promise to call me and let me know. Chloe keep up the fantastic work, you are a credit to your employer and they are very lucky to have such a wonderful employee. Thank you so so much! You turned a stressful situation into a positive one and I am super happy with my new travel stroller! ❤️
June 23, 2025
Unprompted review
Reply from Baby and Child Store
Dear Emma
Thank you for your feedback and we are pleased that you were happy with the service and we were able to get the stoller to you in time. We will make sure all of those involved are aware of your comments.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Quick delivery.
Quick delivery.
Snuzpod studio bundle, all delivered in good condition and easy to assemble.
June 19, 2025
Reply from Baby and Child Store
Dear Gina
Thank you for providing your feedback and we are pleased to hear that you were happy with your purchase and the delivery process.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I recently purchased from this website…
I recently purchased from this website and was really impressed. The price was very competitive — in fact, it was the cheapest I could find online for the product I wanted. Ordering was straightforward, and the delivery was smooth and on time. The item arrived in great condition, exactly as described. Overall, I’m quite happy with both the service and the value. Would definitely shop here again!
June 15, 2025
Reply from Baby and Child Store
Dear Ashutosh
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with your Cybex Avi Spin Stroller.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
High chair is one of the best iv seen
High chair is one of the best iv seen , 1st time nan , I wanted my granddaughter have the best , after looking at so many I settled on babynchild store
June 14, 2025
Reply from Baby and Child Store
Dear Jayne
Thank you for taking the time to provide your feedback and we are pleased to hear that you like the Maxi-Cosi Minla High Chair.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Loving the new pram it’s assume around…
Loving the new pram it’s assume around corners :D
June 11, 2025
Reply from Baby and Child Store
Dear Sarah
Thank you for providing your feedback and we are pleased to hear that you are happy with your Red Kite Push Me Koko Pram.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
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