Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Reviews shaping this summary
Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Extremely disappointed with lack of communication and Customer service
I’m extremely disappointed with the lack of communication and customer service.
I placed an order on 10th February and shortly afterwards contacted the company via email to request cancellation. I received a reply stating they needed to check with the courier to confirm whether the order had left the warehouse, and that cancellation would only be possible if it had not yet been dispatched.
Two days later, having heard nothing further, I chased for an update. I was told they were still waiting for confirmation and would get back to me.
It has now been 11 days since that last response and I have received no further communication. I have chased again via email and, three days later, still have not had any reply despite clearly requesting a full refund.
The complete lack of follow-up and delay in resolving this issue is unacceptable. Customers should not have to repeatedly chase for basic updates regarding their own order and refund.
Very disappointing experience.
February 10, 2026
Unprompted review
Reply from Baby and Child Store
Dear Megan
Thank you for taking the time to provide your feedback and we are sorry to hear of the issues that you have encountered with your order.
We can see that a manager has been in touch with you to apologise for the delay in resolving this matter which shouldn't have happened and the refund has now been processed
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Speedy and reliable
Excellent price for a pram at an unbeatable price and delivered within a day with a free gift! Can’t fault the company at all, excellent service!
February 26, 2026
Reply from Baby and Child Store
Dear Ash
Thank you for your feedback and we are pleased to hear that you were happy with the price and delivery
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Received my order within 48 hours
Received my order within 48 hours, set it up no problem instructions were easy to follow.
Lovely pram light to push and very good value for money hoping my child can get a long use out of it,
February 25, 2026
Reply from Baby and Child Store
Dear Laura
Thank you for providing your feeedback and we are pleased to hear that you were happy with your order and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent .
February 19, 2026
Reply from Baby and Child Store
Dera Richard
Thank you for reaching out to us and providing your feedback.
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
Ordering process easy
Ordering process easy, good delivery time. My purchase was as described.
Happy to shop with this company again.
February 17, 2026
Reply from Baby and Child Store
Dear Carol
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the service. Thank you for the recommendation.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Very Poor Quality and horrendous customer service
Very Poor Quality and Disappointing Customer Service
I am extremely disappointed with both the quality of the product and the way this issue has been handled.
We purchased a Moover pram less than a month ago. It had only been used lightly indoors and has already broken in a way that raises a safety concern. For a product sold at a premium price, this level of durability is unacceptable.
When I contacted the retailer, they refused a partial refund or to cover return costs, arguing that the product is designed for ages 2+. However, they simultaneously offered to send a replacement of the exact same item if I paid £8 for shipping. This is clearly contradictory. If they genuinely believe the issue was caused by misuse, it makes little sense that sending the same product again would solve the problem.
I tried to resolve this reasonably by offering a compromise — I was willing to keep the pram and repair it myself in exchange for a partial refund. This was refused, and the only option provided required me to pay additional costs despite the product failing within weeks of purchase.
Overall, very poor product durability and disappointing customer service. Based on this experience, I would not recommend purchasing from this retailer.
February 27, 2026
Unprompted review
Reply from Baby and Child Store
Dear Amy
Thank you for taking the time to provide your feedback and we are pleased to hear that the process went well
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Don’t use this company
I have sent back a faulty car seat.still waiting for a refund of £197.00. Not answering my emails.
After writing this review I finally have a new car seat after 4 months
November 4, 2025
Unprompted review
Reply from Baby and Child Store
Dear Nicky
Thank you for your feedback and we are sorry to hear of the issue. Unfortunately we are unable to identify your order or return from the details provided and we can see that we have reached out to you for you to provide your name and order number so that we can resolve this for you.
Thank you for providing the further information that has enabled us to identify the order. We can see that a manager has now been in touch with you to resolve the issue and a brand new car seat has now been delivered.
Kind regards
The Customer Service Team
Great service and great price
Great service and great price, would definitely recommend you guys
February 17, 2026
Reply from Baby and Child Store
Dear Debbie
Thank you for your feedback and recommendation
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent customer service
They price matched a baby car seat to John Lewis and Argos. They also fitted the car seat for me as my partner was away. They were super respondant, helpful and went above and beyond to help me. Such a good experience and customer service.
February 9, 2026
Reply from Baby and Child Store
Dear Julie
Thank you for your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Lovely item
February 10, 2026
Reply from Baby and Child Store
Dear Amanda
Thank you for your feedback and we are please to hear that you like the item
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
great range
great range, great prices and quick delivery with a customer service you can actually call and speak to a human
February 17, 2026
Reply from Baby and Child Store
Dear Lizzie
Thank you for your feedback and we are please to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent product at a great price…
Excellent product at a great price delivered faster than expected.
February 6, 2026
Reply from Baby and Child Store
Dear Chris
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the price and delivery
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Happy customer
I would like to retract my previous review as after a manager contacted me he was offering the communication i originally seeked and listened to my requirements, amended my order and later had next day delivery aswell as upgraded 360 carseat which was i what originally wanted i felt head and the service turned out to be a breath of fresh air and worked out even better and the wait was worth it
February 13, 2026
Unprompted review
Reply from Baby and Child Store
Dear Tracey
Thank you for taking the time to provide your feedback and we are pleased that we were able to resolve the issues with your order
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Daniella
Thank you for taking the time to provide your feedback and recommendation
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Betty
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the delivery and item
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Perfect
The delivery was on time, when package arrived it was easy to assemble and quality was spot on more than was you expected.
January 22, 2026
Reply from Baby and Child Store
Dear Oluwatosin
Thank you for taking the time to provide your feedback and we are pleased to here that you happy with the product
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Olivia
Thank you for taking the time to provide your feedback and we are pleased to here that you happy with the price and shipping.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Amazing service
Amazing service . Start to finish . And a quality product .my daughter loved it
December 18, 2025
Reply from Baby and Child Store
Dear Paul
Thank you fo reaching out and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Shopped here a few times always…
Shopped here a few times always excellent service knowledge and prices
January 24, 2026
Unprompted review
Reply from Baby and Child Store
Dear Sara
Thank you for your feedback and welcome back, we are pleased to hear that you were happy with the service again
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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