Baby Baby Online Reviews 

Really can't fault the experience I had. Only ordered some Snuz bed linen but ordered on the Sunday and it arrived on the Wednesday. Good prices (closing down sale) only thing I would quibble on would be cost of postage for a £20 order was nearly £6, but other than that, very pleased thanks.

Awful company bought bedroom furniture which was poor quality, fixings bent they would not send replacements, the best mattress which is just layers of meshy cheap foam and Isn’t supportive for the baby. Customer services were awful to deal with when I wanted to cancel something that had just been ordered and insisted I had to have it then pay for return, really awful company I’d never use them again after shopping there once.

Ordered a baby Walker for my daughter, got an email saying it has been delayed. Asked for a refund, got another email saying it was cancelled but no refund. This was in January. Still battling to get my money back in March. This company is a huge SCAM!

Unfortunately I've had a bad experience with this company that is still ongoing. Multiple contacts have gone unanswered. The one time I did get through to someone they advised my item was being shipped from their warehouse that day however I'm still waiting on my product; I purchased on 27th Dec with next day delivery, its now almost 2 weeks later. It seems they don't want to respond to queries and looking at other reviews now I wish I'd not purchased from here. Luckily I've paid through PayPal so I've raised a case with them as I've tried multiple times to get hold of the company - I just want the car seat I've bought! Luckily I'm not reliant on it as we already have one but I don't expect to fork out £200 to never receive a product... unfortunately this may be the reason they now appear to be closing down in February, or perhaps the closing down has made their staff lose any sense of wanting to give good customer service.

No issue my side. The buggy is quite cheap but just what I needed and no issues at all.

I brought a icandy pushchair in feb 2021, unfortunately I had hardly used it due to my son grown out of it and was creaking and very stiff, in the end the handle leaver had snapped. I emailed the comps and they was ok to take the pushchair back for repair and advised this will take up to 2 weeks. I have had no communication regarding my repair, iv emailed and called a number of times but no response, they have refused to give a refund.
So I’m left without my purchase and no refund… very quick company to take money but no goods received!!

My order (mattress cot, cover and infant sleeping bag) came next day delivery, and arrived as expected.

Unfortunately, we had a very negative experience with this company. We ordered an item which later turned out to be out of stock and secondly another item was faulty. Customer service was incredibly difficult to get hold off and it took a month and a half to finally resolve so unfortunately, we cannot recommend this company.

Purchased an item on the 3rd October. It has never arrived. It’s been over 3 weeks and still no sign of a refund!
Unfortunately there after sales really let them down.

UPDATE: Still waiting, over a month since placing the order… still no refund. And no communication. Absolute joke!!

What a joke of a company. They send you email and ask for review of Trustpilot and as a thank you they will reimburse your postage cost! It’s been 3 months and never received a penny! Also I email them and ask to return an item and also never get back to me! Just don’t bother ordering from them as you will never get any money back

I ordered a car seat from Baby Baby Online back in June and the initial service and delivery was faultless. I contacted the customer service department a few months later as wanted to raise a concern over the seat and they couldn't have been more helpful, totally putting my mind at ease and reassuring me that the seat was in fact ok with no problem. They went out of their way to get confirmation from the manufacturer and sent a copy of the response to me meaning I was able to continue using the seat without worrying at all.

Fantastic company, email confirmation straight away, ordered on Wednesday and was delivered on Thursday with free delivery!

Purchased a car seat in February, a cybex model. After 5 months of barely any use the car seat broke. Spoke to the shop about this as its under warranty. The shop have had to argue non stop to cybex to get me a replacement rather than me be without a car seat for 2 weeks. Jodie at the shop is the best person they have working there. She has worked so hard for me and I am very grateful to her. The shop manager and other staff are no good. Manager never returned calls. Was an absolute nightmare until Jodie took over and helped me.

I purchased a pushchair back in June, which they were unable to fulfill. I asked for a refund to purchase a replacement. Still waiting for my refund. This company does not respond to emails. I would recommend AVOID this company!!!!

Bought a car seat (Axkid Move) with them which came with next working day delivery. Chose this company as I needed a new car seat urgently.

The evening before it was due to arrive, I received an email explaining that they couldn't find my item and there would be a delay but I would receive communication from them "shortly." I responded to advise that needing a car seat was urgent and if they couldn't find it by midday the next day if I could please be issued an immediate refund so I can locate the seat elsewhere.

Didn't hear back, only received another email with my sales invoice.

One day later I then received another email explaining that my new delivery date would be one MONTH later. I responded to again explain that I need a car seat urgently and to please issue a refund ASAP.

Still waiting for my refund!! Please avoid. Absolutely awful.

Love this stroller, light and easy to use. Easy to store away and great for days out. Great colour

Ordered a folding pushchair for our granddaughter to keep at our house.

it was delivered very promptly, easy to assemble, well made and excellent value for money.
Very pleased with the product.

I am very pleased with my order, my son loves it so much, I received my order on time and it had no damages, I will order next time again from Baby Baby online.

We had purchased an icandy parasol which we discovered was broken upon use. We contacted babybabyonline for a replacement. They explained they would need to contact the manufacturer before they could send a new one. This was during the hottest week on record & we had a new born baby.
After chasing this up, they explained that icandy can take up to 5 days to respond, and we would need to wait until then. After finally receiving a response, we were told that if we wanted the parasol before Monday (it was Friday) then we would have to travel to their warehouse (over 40 mins away) to collect it and delivery wouldn’t now be until after Monday. In summary we were left several weeks during an extremely hot period, with a new born baby and a broken parasol. No attempt was made to replace it straight away, or arrange courier delivery to make sure we had a replacement as soon as possible. If this was purchased from John Lewis a replacement would have been provided straight away. Terrible customer service, would not purchase from them again.

Fast delivery and item arrived as expected.
Would order again.