Baby Baby Online Reviews 

I was informed that my delivery date had been put back for my daughter’s doona car seat and base. I emailed babybabyonline to ask what they could offer instead as my daughter’s due birth date was getting very close. They replied straightaway to explain that the car seat was in already and therefore they would dispatch that immediately whilst waiting for the base and that would follow ASAP. Many companies wouldn’t pay for delivery twice, especially when they are already selling their products at such a competitive price. Hannah at babybabyonline was brilliant and I couldn’t have asked for a better service. I highly recommend them!⭐️⭐️⭐️

Great service provided. Especially from the store manager Aaron! He is a credit to the company.

Thank you, this is my first experience using BabyBaby and bought a travel system. Great personal service and would highly recommend to others.

Fantastic customer service, communication and delivery speed! Super impressed. The furniture is great too! From start to finish a pleasure to deal with, will be buying from you in the future and will 100% recommend 😊

Hannah was very helpful and patient with all our questions as new parents and helped us choose the best pushchair and our iCandy Peach arrived the next day!! Thanks again Hannah

Brilliant service! Delivery was super quick. I had a couple of queries on my order and the customer service team answered them really quickly and in a really friendly manner. Will 100% order from here again. Thank you!

Do not order from these if you want things for Christmas.

I had an issue with my Cybex Balios S toddler seat. The seat was faulty as it wouldn’t fit on my pushchair the correct way round only the wrong way which does not make any sense at all. But after a few emails with proof that the toddler seat was faulty Cybex finally agreed to send me a new toddler seat frame. The new Toddler seat frame fits exactly how it should. With that being said, I’m pretty happy with the quick and effective help from BabyBabyonline’s customer service team.

I ordered a Cybex car seat from Babybabyonline, with guaranteed next day delivery. I did not receive an update on the time slot for my delivery the next day, so I messaged them to query this. I was told the item was now not being delivered until Monday or Tuesday (couldn’t be specific), instead of Friday because there were staff shortages and no one could post it.
The item actually arrived on the Saturday…but it turned up in a battered box that had labels for a different item on the outside. I wondered why it was not delivered in its original box, and when I opened it, it was very badly damaged. I contacted Babybabyonline, and they told me it would be picked up by a courier on the Tuesday, and I would receive my refund as soon as it was picked up.
The item was picked up on the 9th November and I am still awaiting my refund, after several emails.
I do not recommend this company to anyone, and I will certainly not use them again. It seems that the low prices are to distract from the awful customer service.

Amazing customer service.
I had an issue with the wheel on the buggy board I purchased. I wrote to them, they replied they would contact the supplier. I received the replacement wheel two days later!
Keep up the good work!

This was my second time ordering from babybabyonline who always seem to have the best deals on whatever products I’m looking for. The first time I was very pleased with my order which came very quickly and so I didn’t hesitate to order from them again. However, This time around there was an issue with the item (ergobaby stroller) being faulty and the customer services from babybabyonline has been fantastic. We’ve had to go through ergobaby themselves to deal with the fault and babybabyonline were very helpful with this. Extremely quick response times and constant updates throughout the whole process. Will definitely use them again

Jody was brillant
So helpful and efficient

Whenever I search for the next baby item I seem to need Babybabyonline pretty much always comes out the cheapest and if not they have matched it. I dealt with Aaron solely and he was incredibly patient with my back and forth requests and very accommodating. I would use Babybabyonline as my go to for all baby needs.

This store is a hidden gem, it's located behind the main street in Solihull, and they are very welcoming. Walked out with a smile on my face and the wife was happy with her purchase.

They have a wide range of pushchairs and car seats, but we were mainly interested in their furniture and rocking chairs!

Big thanks to Hannah who helped us with our purchases.

The team at babybabyonline were very helpful. They are a small team but wow their customer service is amazing. I emailed for a quote and had a response within 1 hour. Before I knew it me and my partner was placing an order, which was cheaper than anywhere else. Would highly recommend!

I should have read the reviews here before purchasing. We are first time parents and like most we have been buying various baby related things in advance to prep for the arrival. We bought a car seat with a SensorSafe end of July and expecting end of October.

We started to now open up everything we bought and read instructions so we are prepared as baby could come any day now and discovered that the SensorSafe sold by Babybaby online can't be used unless you can use the dongle it comes with. We don't have a car but often would rent or use taxies. Cybex have a newer model and all Baby Baby needed to do is take back the one we have and exchange it with the manufacturer so we can get the other version which is used without the dongle.

Bay Baby however didn't want to help, they said because we bought over 2 months ago they couldn't help and could only help if we had opened and checked the items within the 14 days after we bought them. Even though on their website it doesn't say that you can't use the sensor safe without the dongle it is somehow our fault we didn't know what we where buying and should have checked.

With all Cybex products you need to go via the retailer (even for warranty purposes) and I am certain Baby Baby just didn't want to deal with my problem. They just couldn't be bothered to send an email to Cybex to sort this out. I had contacted Cybex and they had told me they would do their part once the retailer contacted them.

There are so many companies out there that are understanding of customers expecting babies and this one isn't. I will buy elsewhere next time and will never buy from this company again as I told them over the phone. I recommend the you do the same!

10/10 service. put us at total ease during this stressful time

Super professional, helpful and very prompt in every way possible! Ordered a buggy online and came with free next day delivery & no issues at all! Thank you very much, definitely recommend!

Do not buy as they do not accept most returns. Item cannot be returned if opened, which is ridiculous. Of the item has not been used and is in the original package return should be accepted. You also have to pay 15 pound for the return.