Babybjorn Reviews 6

Exceptionally bad customer service. I purchased 2 baby carriers. They were never delivered to the address I provided. I proved to baby Bjorn that they were never received. Demanded refund. It has been weeks. No refund, no resolution. Poor communication. Now they drag their feet saying they can't refund until the UPS investigation closes. I had no relationship with UPS. I ordered from baby Bjorn. It is clear they have no intention of returning my money. Very disappointing experience. I will never use their website again. Starting credit card chargeback process today.

It is a company that does not stand for their quality. Unfortunately they will not recognize themselves as a quality brand as they didn't want to warranty a manufacturing error becausethe product was out of warranty due to the shop keeping it in stock for to long.

So be aware when you buy their products that the warranty starts when they produce it not when you as a costumer buy it.

I am sad to write this review as i see alot of good products being sold by this company they just faily in the service department listening to their costumers.

Bought a new BabyBjorn Harmony carrier. Discovered one of the buckles was unusually loose. Sent customer support a video of it along with enquiry - if it was design or defect. Got ghosted after sending in requested details. Devoid of basic courtesy, product assurance, and customer relation. Hard pass.