Baby Blue Florist Reviews 

Placed and order and within an hour, I received an email that I would be refunded. There was no explanation for the cancellation or refund and I have yet to receive my money back.

DO NOT ISE THIS COMPANY. I was told my flowers choice would not be delivered and a refund was issued, I would receive it in 2 business days. I never received, I made a complaint with the Federal Trade Commission and my bank. I hope they shut this company down

They came through delivered a beautiful set of flowers and even refunded my money cause it had to be on a different day. I recommend Seems like good folks

I had ordered flowers before and thought this seemed like a legit business but I was so wrong. I experienced exactly what everyone else did, they are a scam. I don't know how these people sleep at night stealing money and ruining important occasions for others. Horrible, terrible people and I can't wait for their business to get shut down.

EDIT: They refunded my money AFTER I left this negative review and then I was emailed being asked if it was okay for them to send a free bouquet to my intended recipient to makeup for this. Absolutely not. It seems as though this is their way of trying to seem more legitimate. If they refund your money, take it and do not let them contact you again. They deserve no more of your business.

They got me too! They canceled my order right after I placed it. They said I would receive my money back in 2 days depending on my bank.

Wrote them a nasty email about how their reviews say they are a scam. They allegedly have sent my money back. We'll see.

Update: They refunded my money. However, I do not believe that they are an ethical business. The same thing has happened to too many people for it to be a coincidence.

First of all they cancelled my order with the reason that "they don't have those flowers" and then they said to expect my money back in two days or so it's been a week and I get "we are working on it" which says to me they didn't ever refund it like they claimed DO NOT ORDER FROM THEM

It was unfortunate that the burial flowers were not able to be delivered ,hopefully they can find and work with a better delivery system. That said, the customer service "happiness manager" Cathleen Kaur was amazing and I was sent my refund quickly along with a very nice note. I give her the 5 stars.Thank you

The exact same thing happened to me on May 18th! I ordered flowers, paid, and received a cancellation saying they refunded me. I sent a follow up email on May 25th saying I never received the refund. I received an email back saying they apologize and are looking into it. I finally had to file with my bank.

I fell for it too!! Ordered flowers for my dear friend who was in ICU in South Carolina, was taken out of my account, then got the email canceling order. Called a week later about my refund, was told would take a couple days. Going on 2 weeks now and no refund!! This business needs to be shut down immediately!! Shame on them!! There is a special place down south for people taking advantage of folks during a difficult time in their lives trying to make a kind gesture!! Going to try to dispute with my bank pffft!!! Filing complaint with BBB. Hope and pray this prevents anyone else getting stolen from, during time of grief!!!
** In response to their response... As I said to you in the email, why was I not offered a substitute then or an alternative arrangement instead of just a quick cancellation notice. Plus it took you over 2 weeks, 2 emails and a bad review to get my money back! Nope I'm not buying it, shame on you still!!!

I'd also give them a zero stars if I could. Seems like I'm in the same boat as many other people on this thread, I wish I had seen it before making a purchase for Mother's Day and having it canceled on me, as well as not receiving my money back. I've submitted a complain with the BBB. Fingers crossed...
Update 6/22:
It took getting the BBB involved to escalate with the florist and on 6/16 my $ was refunded, over a MONTH later. Their response means nothing.

Why oh why didn’t I look at these reviews before I ordered 😭 I ordered a designers choice bouquet, was charged and then got an email saying my order was canceled but it didn’t give a reason. It’s been a week and I’ve not heard anything else or seen a refund. How can this company still be in business and is there anyone that has actually received a delivery????

UPDATE:
The day after I left this review, I was contacted by Hazel, the E-Commerce Manager at Baby Blue. She processed the return of our money personally and offered to send out a beautiful bouquet as an apology, ABSOLUTELY FREE, which literally arrived just hours after I agreed. She did request that in light of this, I alter my review, which I was happy to do. The bouquet is gorgeous and I feel like she went over and above to make this right.
Thank you, Hazel. You are an asset to Baby Blue.
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Well, I wish I had read these reviews before ordering a sympathy bouquet for my boss' family. Within moments of ordering online, I got a confirmation and then just a moment later, a cancellation saying the florist did not have the flowers for that particular arrangement.

I tried responding to the "customer happiness" person, Cathleen Kaur, via three different email addresses, and instead of answering my questions, I got a canned answer that said the same thing as the initial cancellation email.

I had thought I was purchasing from a local florist, but when I called to talk to a human, I got someone at a helpdesk somewhere. Definitely NOT a local florist.

After looking into my order, he also just gave me a canned answer that restated what the emails had said.

How disappointing to want to send flowers for a funeral and to run into this kind of behavior. Feels like a scam, and taking advantage of customers.

Was promised a refund in two days. Will be keeping tabs to make sure that happens.

Some advice: Pick up the phone and find a florist local to where you are sending the flowers. You'll get more honest interaction and folks who are personable and actually care.

I recently wrote a poor review regarding an order on June 5th that was not delivered and I was not notified. An associate from the company named Hazel contacted and made sure my money was refunded and a free bouquet was delivered. I appreciate the effort that was made. Sounds like your company is making a real effort to get the kinks worked out. Thank you.

I should have researched this company before ordering. I ordered a bouquet of flowers for my friend’s birthday. Less than an hour after the charge was taken I received an email stating the florist they use in my area does not carry the flowers I wanted. They said there would be a refund issued to my card. I have emailed them twice more and they continue to say they are working on it. It’s been over a week and still no refund. I BELIEVE I HAVE BEEN SCAMMED!!

Do NOT use this place!!! I purchased flowers for a colleague last Friday by calling this place. I should have known that it was sketchy by the way they treated me on the phone. The man was so rude! On Monday, I asked my friend if he had gotten flowers and he said no. When I called BabyBlueFlorist to see why they hadn't delivered them, they told me they sent me an email stating they had canceled my order b/c they didn't have the flowers in stock. I told them I never received an email and the guy said I did --I just wasn't looking in the right spot. Again, very rude. When I finally got an email, it stated they didn't deliver b/c they couldn't deliver in the area. I asked for a receipt for a refund and they told me they already sent it; here it is a week later and they still haven't refunded my credit card. I think this is a total scam and will now have to call my bank for a reversal.
UPDATE: still no credit to my credit card and it's been 2 weeks; this operation is a scam!

I recently wrote a poor review regarding an order on June 7th that was not delivered and I was not notified. An associate from the company named Hazel contacted and made sure my money was refunded and a free bouquet was delivered. I appreciate the effort that was made.

Placed an order. Few hours later received an email stating they didn’t have flowers that matched the order. They could have at least gave me a call giving me alternative options! Horrible customer service.

If I could give this company a zero I would. I tried to buy flowers, a birthday balloon and chocolate covered strawberries for my friends birthday and immediately after purchasing the order was cancelled stating they didn’t have those flowers. I tried the order again with a different arrangement with the same result. Both times they advertised that both orders would be fully refunded within 48 hours. It has now been 2 weeks and no refund. I’ve emailed customer service several times to ask what the issue is only to the same reply “I’m working on it. It will be back in your account ASAP” this is the reply I get even when I ask questions trying to understand the issue. It is clear that this company is a SCAM. DO NOT USE THEM

My boyfriend is stationed in Kansas right now, he bough me flowers through y’all and had them sent to me in Oregon. He never received an email, no text (he put in his number), hasn’t heard a word from you guys and I never received anything! He feels terrible, he was so excited, he payed 60 dollars for that bouquet and is extremely disappointed as am I.