Babybunting Reviews 

My experience was good at Loganholme Baby Bunting, very nice ladies, helpful and good products.

Would give no stars if I could!
The Campbelltown store staff spoke to me in a condescending tone, treated me like I was stupid.
Will never shop there again. Went in today to pay the remainder off an item I have on layby, I have 2 items total.
Was told when I put the items on layby, I could pay the cheapest item in full and pick it up and then continue paying off the other item.
I was told the remainder of my capsule was $287! When I’ve already paid $130 off it, which would make the remainder $170?! Make that make sense. The manager told me she had no idea why it would want me to pay $287 and she had no way to fix it. Then when speaking to a member in their online chat, I was told I was confused and needed to read their policy. I had to leave 25% of my total purchase on the layby at all times. Which I understand, but that doesn’t make my total $287?!

I am chasing the staff at bankstown for my broken oram Jengo panorama light, the staff us very rude and non cooperative. I have bought this pram in March and it has faulty seat or low quality version. The staff is not helping me get it fixed or give me an alternative. This is so frustrating I spent 659 on this and I am very dissatisfied

If I could give a zero star.
Shopped online for convenience.
High chair delivered without full parts and manual.

Now they want me to package it up and send back to them for a refund.

I mean which big business sends a delivery without an instruction manual and have missing parts. Took almost a day to get the manual emailed to us, and this is after chasing them up 3 times on phone and email.

No proactive response. Very very bad service all round.

This one could possibly go to VCAT if they are not willing take full responsibility

When it comes to returning faulty product, Pathetic and misbehaving staff you will face. They said they would give me 50% return almost only as tjry say tjy did subsidised shipping wjen shipped after i ordered. Fraud they are.

Baby bunting promises to beat competitors price by 5% which is absolutely incorrect. They are selling Baby bjorn Harmony Anthracite carrier for $299 and they promise to beat the price if the customer finds the product for cheaper rate.

So I found out that “BABY GALLERY” is selling the same baby carrier for $284 and they offer free click and collect. When I asked baby bunting to beat the price they ( Jessica from price beat campaign) brought a lame excuse of shipping charges and said other company’s shipping charges are more than theirs and UNFORTUNATELY baby carrier is not available for click and collect. I can promise you that it was available for click and collect when I asked them to beat the price and they changed it later.

Is it a customer’s fault if you are not offering click and collect for the item that I asked you to beat the price for but everything else. Such a shame for companies like baby bunting for making fake promises and doing incorrect advertising.

Please check prices at “Baby Gallery” before you make a purchase. They have so good deals and with all the prices going up we do need good deals. I am going to buy it from them and baby bunting lost one customer today. Was also going to buy play gym and so much more as I have a newborn but prices are much better elsewhere.

We are proud grandparents of a little baby girl 11 months. We were in the market to buy a pram, so we can keep it with us for when she comes to stay. We chose to go to Bentleigh Baby Bunting as this was the second visit to this store. We originally chose this store as I was told that the level of customer service is extremely helpful and knowledgeable about their products!
A welcoming experience by a lovely young lady Sarah greeted us with a smile. She assured me that her area of expertise is prams!
We bought the UPPABABY CRUZ V2.
We were also Greeted by another lovely lady MJ who reassured us that we were choosing a wonderful, and most comfortable very durable pram for our gorgeous granddaughter ❤️
It has exceeded our expectations!

Hi I was in Babybunting Doncaster, looking to get a replace bumper for our Easywalker pram, Baby Bunting do not stock spare parts, but Houda Samra staff member at Doncaster, went out of her way to help, as I could not buy direct from the Company that supplies as they don't post to Australia.
Baby Bunting suggested they would order my part with their next order from Easywalker suppliers if I was happy to wait, which we did. Houda kept me updated regarding this and emailed me as soon as the part was in. Thank you so much we now use this pram again. well done to all staff involved with this order. very happy with the outcome and service.

One friendly staff greeted us as we entered. Good experience ended there.
Opened two small items from boxes to look at them and decide which one to buy. Another staff approached and told us we could not open things to look.
The items were in openable not sealed packaging.
They expect high premiums for brick and mortar stores and customer service BUT apparently you would be better off shopping online as you cannot see items despite going to a brick and mortar store.
Well you won't get my premiums ever again either. Online or elsewhere when you want to actually inspect items before purchase in a real store

Would give 0 stars if I could. Their rewards program is not what I call a rewards program. Having been given a $40 "rewards", I was unable to purchase nappies (the most used item that I needed as my kids are at an age where I don't need to shop at baby bunting) as the rewards doesn't allow for nappies purchase. On top of that you could only use $10 of the rewards for every $50 purchase. This is not a rewards program.

The sales assistant could not offer me anything else and referred me to the online customer service. Neither could offer me a resolution. Needless to say, I will not be going back.

I would not recommend shopping at Baby Bunting. You would be better off shopping elsewhere with cheaper prices, don't spend your hard earn cash there assuming you will get a "reward".

Crap reward system dodgy company don’t use.

The service was apolling. One, a very unexpected person was only working. 3-4 others were talking among themselves, since the shop was almost empty. Took more than 45 min to find the Registry (for baby shower). All details provided and still unable to find it. No one is coming to help her. Management appoling. Took me 1:30min to do a very simple purchase. Avoid this shop

I bought a car seat that went on sale within a week saw it was as re-advertised again with a $250 difference when I went to book fitting at the store.

I was told they won’t price match their own goods! Given how expensive some are, imagine getting something a day before sale and only told to suck it up.

For a big chain like BB this is an appalling service that sells baby diapers trash cans for $200 & thousands of dollars worth prams, seats and other goods.

Not shopping again.

Made an appointment to fit a car seat in store when purchasing the seat. Turned up at the appointment and they have no record, no apology. just a belief that it’s bad luck and I should rearrange a new time regardless of the fact that the purchase was seat for safety and support of family. Really disappointing.

!!! Please please please, do yourself a favour and do not purchase anything that can’t be easily shipped back (ie. car seats, big items)
I purchased a Britax clicktight car seat and it’s absolute rubbish and not fit for purpose, the customer service I’ve received from Britax Australia, Britax Nz and baby bunting has been an appalling waste of time
The seat covers will not stay on, the belt buckle POPS OPEN, the click tight is not click tight at all and contrary to basic logic you need a locking clip to make it stay tight in the car
And finally, after a week of use the harness itself loosens itself
The seat itself is the problem but baby bunting are selling products overseas knowing it’s completely unfeesible for people to return them
I’ve offered to destroy the seats and show proof to get a refund but they will not do this
Unless I take legal action I don’t see myself getting any help and refund
DO NOT BUY IF YOU CANT RETURN the product !!!!!!

Purchased over 5000K worth of baby product from this terrible store not knowing their products or quality at first. Absolutely rubbish customer service and worst in Australia. Head office staff has no education or manners how to talk to a Mum/Customer. Bought InfaSecure High Chair for my baby. It’s broken into pieces within first 3/4 months of use. Chair was under warranty and contacted supplier directly for refund. Baby Bunting Head office still denying to refund when supplier already authorised refund in full looking at the pictures. They are completely a bad store and bad customer service. If I knew their service or product wouldn’t buy a single item from a potty store. Reported to ACCC and Fair Trading about my experience and still money has not been refunded after 100s of email or phone call. Asking me to destroy the faulty chair first before they can process refund?????? Took my 5000K and now giving this terrible service and not refunding my money still. I will take this matter further for legal action. As my baby has no chair for eating. They must pay compensation for faulty product. Absolutely rude ppl in auburn store and head office no skills, refused to provide terms and conditions of the store or refund policy? Why?

ordered a bath and stand - was told 5-7 days for delivery. 16 days later no delivery so cancelled the order, now battling to get my refund out of them. THOUROUGHLY DISAPPOINTING would never use them again

I had a good experience but one of the staff was being really rude and unacceptable to a customer ahead of me at Chatswood so that's just not on

i have had the worst possible customer service experience with the cashiers in the Chastwood shop with a very poor communication skill and the horrible experience with the online customer service team who wasted our time by forgetting to get things done and so rude with poor communication skills. will never shop from here horrible experience.

Purchased a baby monitor from Baby Bunting NZ in May 2022, second camera became faulty in August after two months of use. After reaching out to Vtech first directly and following their troubleshooting solutions to no avail we were told to get in contact with the merchant we brought the unit off for a replacement. After sending Baby Bunting an email,they responded with “please contact Vtech for assistance and trouble shooting or pop into your local Baby Bunting store where we can advise of next steps”.
Baby Bunting completely ignored all information in our original email stating we had already done the above. We reside in Dunedin, NZ and there isn’t a local store here. If this is how Baby Bunting intend to resolve their issues then they should not be allowed to ship to cities where a store doesn’t reside. Absolute poor customer service. We require this camera to monitor our 10 week old baby.