I, by mistake, applied for a membership at Babytimenow. After contacting Customer Services, the situation was taken care swiftly to rectify the situatiion. Many thanks to Zoe at Customer Service f... See more
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See what reviewers are saying
It was very stressful throughout the process but I am glad that you guys handled it very well, I am very thankful for Zera, and the team for doing their best, thank you so much!
The company is a scam. Tricked my elderly, disabled, housebound mother into a 'gold' subscription - she was not shopping for baby items so we assume it was a competition scam that they used to take he... See more
Unfortunately, I accidentally registered on this site, I did not have time to read it completely. But I think for someone it will be very useful.
4.2
Great
127 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for understanding my…
Thank you for understanding my situation and answering my emails. Waiting for the refund you promised. Thank you again
March 20, 2025
Unprompted review
The response to my requests was prompt
The response to my requests was prompt. The people who responded, Zoe, were understanding and very helpful
April 4, 2025
Unprompted review
Great communication with Max
Great communication with Max, he managed to answer my questions and guided me through the process.
Very helpful and patient Max
Many thanks
March 22, 2025
Unprompted review
Scam Scam Scam beware scam 🚨🚨🚨🚨🚨🚨🚨
Scam Scam Scam beware
I entered Facebook competition for chocolate hamper.. I had to pay 2€
Now they have withdrawn €44 from my account saying it's gold membership
And emailed me to come to trust pilot saying they will refund me once I give a review...
So here it is.. I don't have a baby yet there website took 46€ in total from my account.
I work hard for my money.. I will now be contacting local police cybercrime website and take this matter as far as I can..
Scam scam scam 🚨🚨🚨🚨🚨
March 12, 2025
Unprompted review
I DO APPRECIATE FOR THE RESPOND ON MY…
I DO APPRECIATE FOR THE RESPOND ON MY CONCERN BY THE GOOD CUSTOMER SUPPORT BY KAI AND I AM GLAD THAT HE IS TAKING AN ACTION ON IT.
March 12, 2025
Unprompted review
Imani resolved the issue
March 3, 2025
Unprompted review
I got a quick response to my question
I got a quick response to my question, and a solution as well.
March 2, 2025
Unprompted review
Alero is so helpful and nice
February 28, 2025
Unprompted review
Yes it was very honest
Thank you very much Kenny for your quick response
I'm very happy that you took time to refund me. May be at a later time I will retuned
once again Thank you
February 25, 2025
Unprompted review
They have just tried to take nearly £40…
They have just tried to take nearly £40 out of my account, days after I've purchased 1 item for less than £10 this is not right and I can't seam to get a contact number for then , DONT USE THESE SCAMMERS
February 15, 2025
Unprompted review
Avoid avoid avoid total con
Avoid avoid avoid total con. I was mis sold membership under the pretext of purchasing a Zara box. I called to complain and was told my membership was cancelled no mention of refunds I called 3 days later my account was still open and no note of my cancellation. They were still taking my money..
Now in dispute and waiting to see if I get my money back.
February 15, 2025
Unprompted review
It was very stressful throughout the…
It was very stressful throughout the process but I am glad that you guys handled it very well, I am very thankful for Zera, and the team for doing their best, thank you so much!
February 13, 2025
Unprompted review
Fast response and great escalation by…
Fast response and great escalation by Paula. Thank you so much for the assistance.
February 14, 2025
Unprompted review
Emily's superb support answered all my…
Emily's superb support answered all my questions with unparalleled professionalism. I am extremely satisfied!!
February 11, 2025
Unprompted review
Thank you Mason!!
Thank you Mason! You are such a blessing! I highly recommend you for your good customer service. You have a heart for others and thank you for being around. You are an asset of the company! Keep it up!
February 4, 2025
Unprompted review
Help
Ann, from escalation team is in touch and helping to resolve the issue.
January 31, 2025
Unprompted review
What made my experience good is the…
What made my experience good is the fact that Claire took it out of her time to personally call me.
January 21, 2025
Unprompted review
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