They have a good selection of kids clothing and I've been a long time loyal customer. Orders are delivered reliably and on time. But beware of their return shipping policy - they charge EUR 20 fo... See more
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The clothing is great. However, the front page offers a national flag and implies it has UK postal options. It offered free postage for a large order. I went ahead. Only after I received a note from U... See more
Company replied
Placed my order, tracking number working, received the parcel and it was wrong. Guess they mixed up and sent me someone elses' order, but it was meant to be a gift so we are left empty handed. Possibl... See more
Crap return costs. 250kr for shoes that don't fit my daughter that costs 80kr to return. I won't be shopping there again. So dumb.
Company details
Written by the company
Our goal is to inspire customers by offering a first-class shopping experience with a mix of well-known, local and international brands. For support you can contact our dedicated customer service team anytime.
Contact info
Kungsgatan 9, 111 43, Stockholm , Sweden
- support@babyshop.com
- babyshop.com
1.8
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 week
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I purchased a stroller that broke after…
I purchased a stroller that broke after only the SECOND use – a serious safety hazard for my baby. The frame became unstable and unsafe, making it impossible to trust this product ever again.
I immediately contacted customer support on 12 July, and since then I’ve been going back and forth for over two weeks, receiving nothing but empty promises and generic responses like “we are following up” and “we will assist you shortly.” Despite numerous emails, there has been no resolution, no replacement, and no refund – only delays.
It is outrageous that a product meant to protect a child could fail so quickly, and even more disturbing that customer service has failed to take any real action. I have made it clear I do not want it repaired – I want a full refund or a replacement. The lack of urgency and responsibility is shocking for a company selling baby products.
This experience has been a nightmare, and I would strongly advise any parent to think twice before trusting this brand with your child’s safety.
June 17, 2025
Unprompted review
Reply from Babyshop.com
Dear Tania,
Thank you for taking the time to leave us a review.
We are truly sorry to see that you are not satisfied with how your claim is being handled. We kindly ask you to get back to us with your ticket or order numer so that we look into this matter.
Have a nice day.
Kind regards,
Babyshop
extra custom fee
If you're shopping from the U.S., be aware: you'll likely be charged unexpected import/tariff fees on delivery — even after paying for shipping. The site doesn't make this clear at checkout. I was surprised with extra charges that weren't mentioned. Not cool. I’d recommend avoiding unless you're okay with hidden costs.
June 10, 2025
Unprompted review
Reply from Babyshop.com
Dear customer,
Thank you for taking the time to share your experience.
I am sorry that you feel like we have fallen short on communicating the current tariffs imposed by the US government last month to you. We would like to invite you to revisit our site, specifically the checkout as well as our FAQ page. You will find information regarding these tariffs in both places, where they have been since the beginning of this year.
We further state in our FAQ that any fees the customer pays in the checkout solely cover regular shipping costs, and that any customs related costs are to be covered by the customer.
Finally, I would like to share a link to the US Customs and Border Protection site with you. Here, you will find all information relevant to you living in the US and ordering goods, which were not produced within the US, from European businesses: https://www.cbp.gov/
Please do not hesitate to contact us if you have any further questions.
Your Babyshop-Team
Don’t buy any thing from them
Don’t buy anything from them !
I can’t believe that they get return fees of at least €20 ! I bought a pair of sandals of €50 that along with tax and shipment cost me €60, now that l want to return it they deduct €20 , and l can get back only €30 ! Which is insane !
June 8, 2025
Unprompted review
Reply from Babyshop.com
Dear Sarah,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the return fee and will make sure it is forwarded to the relevant department.
Please do not hesitate to reach out to our Customer Service if you have any questions.
Kind regards,
Babyshop
The worst costumer service i’ve experienced by far
I bought a pair of shoes in the wrong size and immediately realized and wanted to cancel my order. Which babyshop refused for some wild reason, it was not even close to being packed. And it was sent anyway (completely wild, never had such bad costumer service).
But that’s just the start. It is IMPOSSIBLE to contact them, they have not replied emails at all. And the chat is open for three days a week for a couple of hours. And i contacted Instabox which was to deliver the package and they said it was no problem to cancel the order, and they did, since they had not received it. But then babyshop SOMEHOW managed to send it anyway, after Instabox cancelled they managed to make another order, knowing i wanted to cancel….how completely insane.
So then I had to contact Babyshop once again and I asked them specifically how much it would cost me to return the package they sent anyway, the total, all fees included, and they said 79kr….And then they receive the package in return (which also took forever) and they add 69 + 79kr just to return it, they pretend they did not understand my question about the total of the return cost. So now i have to pay nearly 200kr for something that could have ended the minute i put the wrong order in….And every step of the way i have been trying to ask them for details to make sure it would not cost more than 79. And they have been impossible to contact, lied, pretented things are impossible to change. And i even told them i will write this review if they do not delete the extra 69kr, but they could not care less.
The wildest thing i have ever experienced…and i spent so much time talking to Instabox and Babyshop to make sure it would not cost me more….had i know i would have just received the shoes and sold them.
Stay clear of babyshop folks!!!…. The worst customer experience of my life. And i order alot online……
May 7, 2025
Unprompted review
Reply from Babyshop.com
Dear Aurora,
Thank you for taking the time to leave us a review.
We are sorry to see that you are not satisfied with your experience with us.
Sadly we are not able to cancel any orders due to the technical set-up in our current system. This information is available in both our FAQ and in the check-out.
Instabox are not able to cancel an order either since the order has not been placed with them. We can, however, see in the tracking that they returned the package after it had been delivered to an access point. This was also confirmed by you in on of the conversations.
Due to a technical error with the refund the shipping fee was deducted together with the return fee. We apologize about this. The shipping fee has now been refunded. Kindly allow 3-7 bank days for the funds to be back at your account.
Please feel free to contact us again if you have any further questions.
Kind regards,
Babyshop
Reply from Babyshop.com
Dear John,
Thank you for taking the time to leave us a review.
We are very sorry to hear about your experience and would very much like to look into what has happened.
We are not able to find any orders or emails that corresponds to your name. Kindly get back to us with your order number or email address so that we can assist you further.
Kind regards,
Babyshop
Great products quality
Great products quality, professional and quick client service!
February 10, 2025
Unprompted review
Reply from Babyshop.com
Dear Magdalena,
Thank you for taking the time to leave us a review.
We are so happy to see that you are pleased with the products on our website and the Customer Service 😊
Please do not hesitate to reach out again if there is anything we can assist you with.
Have a lovely day!
Kind regards,
Babyshop
Great and helpful customer service
Great and helpful customer service! :)
January 31, 2025
Unprompted review
Reply from Babyshop.com
Dear Sanja,
Thank you for taking the time to leave us a review.
It makes us happy to see how satisfied you are with the support you have received from our Customer Service team.
Please do not hesitate to reach out again if there is anything else we can assist you with. 😊
Kind regards,
Babyshop
Absolutely ridiculous return fees
Absolutely ridiculous return fees. I ordered the same item in two sizes (because you know...when you are shopping for kids it's hard to get the sizing right sometimes), and I forgot to check the return fees. Well, the item I would need to return cost 39.95, the return fee is 39.95 for the UK. I am gobsmacked. Please stay away from this site if you are looking for a pleasant and reasonable shopping experience. I will certainly never shop here again.
February 7, 2025
Unprompted review
Reply from Babyshop.com
Dear Otto,
Thank you for taking the time to leave us a review.
We understand that it can be difficult to choose the correct size when shopping for children, therefore we recommend using the size guides available on our website. You can also contact our Customer Service for additional support.
We do, however, appreciate your feedback regarding the return fee for the UK and we'll take it in consideration in the process of improving our return policy.
Please do not hesitate to reach out to our Customer Service if you have any questions.
Kind regards,
Babyshop
Why are you taking money from my…
Why are you taking money from my account I don't even recognise ur site fuming
January 2, 2025
Unprompted review
Reply from Babyshop.com
Dear Julie,
Thank you for getting in touch with us.
You reported that money was drawn from your credit card even though you did not purchase anything from our site. I am sorry to hear that. This sounds like someone else has been using your payment information online. We can only get access to credit card information if it is actively provided by the person who places the order.
I believe you have not contacted us directly yet. So in order for me to forward your query to the responsible department within out organization I will need further details from you.
Please send the following information to support@babyshop.com:
- Date of transaction
- Full amount
- Last 4 digits of your credit card
As soon as we have received your email we will forward it to our payment specialist for investigation.
We look forward to hearing from you!
Perfect!
Fast shipping! Arrived perfect!
I was nervous to purchase bc such negative review here! But I had a perfect experience! Even with holiday shipping! I won’t hesitate to shop again! Thanks!
December 26, 2024
Unprompted review
Reply from Babyshop.com
Hello Krystle,
Thank you for taking the time to leave us a review.
We are thrilled to read about your positive experience with us. You are more than welcome to visit our shop again.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a Happy New Year!
Kind regards,
Babyshop
Order not received
Promises to arrange my delivery shortly but until now it is not received. Supposed to be a next day delivery and it was 10 days already since I purchased it online. Totally a bad experience!
December 13, 2024
Unprompted review
Reply from Babyshop.com
Dear Jody,
Thank you for taking the time to leave us a review.
We are sorry to see that you are experiencing issues with your order.
We are not able to find any orders that corresponds with the name that you have provided. Kindly get back to us with your order number or email address so that we can look into this matter.
Kind regards,
Babyshop
Best gear, best customer service
Babyshop has the best quality gear and the BEST customer service! I ordered a snowsuit last winter to fit my son for this year. We’ve ordered many of these Kuling snowsuits- they’re the best! But this one had a broken zipper when we finally opened it up to use this season.. shame on us for not checking everything when it arrived, but we left it in the bag and packed it away. With a couple photos to validate the item condition and order information, Babyshop stood behind their products and sent us a new one. I’m so grateful for their amazing customer service even though this was our error. We will be back for snow gear next year!
December 13, 2024
Unprompted review
Reply from Babyshop.com
Dear Molly,
Thank you for taking the time to leave us a review.
We are thrilled to see that you are happy with the assistance you have received from our Customer service regarding a claim on a snowsuit.
Please do not hesitate to reach out again if there is anything else we can assist you with.
We wish you a wonderful day!
Kind regards,
Babyshop
Reply from Babyshop.com
Dear Weronika,
Thank you for taking the time to leave us a review.
The bumper bar, which you claim to be missing from your order, is not included with the Bugaboo Butterfly. It is available as an optional add-on for your stroller and needs to be purcharsed separately. We apologize if you find this misleading.
Please feel free to contact our Customer Service if there is anything else we can assist you with.
Kind regards,
Babyshop
They charge a return fee so if you buy…
They charge a return fee so if you buy something and need to return it, the store takes up to 40 euro plus postage off the cost. I am pretty sure this is illegal. It’s a shocking company.
UPDATE- I have been in touch with the company re below and have not had any response. This fee is found deep inside the website and not advertised or explained at any point during purchase. Do not trust.
Hello Babyshop, I do have a question, why don’t you tell people at purchase you will charge a 40 euro fee plus postage if something needs to be returned? Do you expect everyone to look for and read all terms and conditions before purchasing anything? I have never come across this behaviour before and I am shocked. It’s immoral.
November 20, 2024
Unprompted review
Reply from Babyshop.com
Dear Harriet,
Thank you for taking the time to share your experience.
I am sorry that you were surprised by our return fee. In our FAQ you can find detailed information about our return policies and fees for each country: https://www.babyshop.com/pl/en/a/returns-exchange
This article can be found by clicking on the tab "Return fee" directly in our FAQ or by clicking on the "Returns" link at the footer of the main page.
Please note that the return fee for Poland is not 40€ but 19.95€.
My colleague has replied to an email which you sent in yesterday evening. Feel free to reach out to us again in case you have sent us another email which we have not answered to.
Please don't hesitate to ask if you have any further questions.
Kind Regards,
Babyshop
Why Do They Lie about Delivery?
First experience with them I am VERY DISAPPOINTED in their delivery service. 2 days in a row- waiting nothing has come. As for customer service, I called 3 times--keep promising that my items will come but NOTHING! It is very disappointing. All my meetings were cancelled because of waiting for nothing.
October 31, 2024
Unprompted review
Reply from Babyshop.com
Dear Faith,
Thank you for taking the time to leave us a review.
The order number you have provided does not match our format and unfortunately there are no orders in our system with your name or email address. We kindly ask you to double check if you have placed your order with us at Babyshop.com.
Kind regards,
Babyshop
Never order from this store
Never order from this store. I have been unable to return the product for the second week. The customer support does not respond, and the return label that I generated on their website does not work at 3 delivery points. Simply disgusting and inconvenient service. I do not recommend it under any circumstances!
October 23, 2024
Unprompted review
Reply from Babyshop.com
Dear Alena,
Thank you for taking the time to leave us a review.
We are sorry that you are experiencing issues with returning your order.
All of your emails are being replied to and you have been given instructions on how to proceed with a return.
The label you have received is from UPS, we therefore, kindly ask you to drop off the return at a UPS Drop-off point.
Kind regards,
Babyshop
Stay away, you will never get your money back
Customer service is a haux, they are looping you endlessly. Have been waiting 2 months now for them to return my money, sent 10 email, calling 3-4 times (each time waiting in line for 40-60 minutes), only getting AI when trying to contact chat or customer service, and they have no phone number. Stay away!
September 11, 2024
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are currently not offering customer service via chat or phone and our response time on email is within 48h.
However, if you are certain that you have made a purchase with us at Babyshop.com, we kindly ask you to get back to us with your order number or email address so that we can assist you with this matter.
Kind regards,
Babyshop
Pleasant experience
I had an excellent experience with babyshop.com and it seems so many others didn't - to be honest, reading these before ordering almost put me off but I'm so glad I gave them a chance. I received exactly as I ordered, and in reasonable time (9 days after despatch in AU). There was 6 days between date of order and despatch, however they did email to say there was processing delays due to an IT breach in their delivery partners warehouse.
September 5, 2024
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
It makes us very happy to see that you are satisfied with your shopping experience.
Please do not hesitate to reach out to our Customer Service if there is anything that we can assist you with.
Kind regards,
Babyshop
Terrible service! Avoid at all cost!
Got a jacket delivered in the wrong size and the hassle of returning and getting money back is too much. You have to constantly be on them or they'll ignore you.
Terrible service. Will never buy anything from them again.
July 15, 2024
Unprompted review
Reply from Babyshop.com
Dear Nima,
Thank you for taking the time to leave us a review.
We are very sorry to read about your experience.
A refund is always processed as soon as the return has been received by the returns department. We apologize if the refund was delayed.
Please do not hesitate to contact our Customer Service if there is anything we can assist you with.
Kind regards,
Babyshop
Absolutely fantastic super helpful no…
Absolutely fantastic super helpful no bother what’s so ever 👏👏👏thank you
August 29, 2024
Unprompted review
Reply from Babyshop.com
Dear Jason,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Kind regards,
Babyshop
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