They have a good selection of kids clothing and I've been a long time loyal customer. Orders are delivered reliably and on time. But beware of their return shipping policy - they charge EUR 20 fo... See more
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Review summary
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The clothing is great. However, the front page offers a national flag and implies it has UK postal options. It offered free postage for a large order. I went ahead. Only after I received a note from U... See more
Company replied
Placed my order, tracking number working, received the parcel and it was wrong. Guess they mixed up and sent me someone elses' order, but it was meant to be a gift so we are left empty handed. Possibl... See more
Crap return costs. 250kr for shoes that don't fit my daughter that costs 80kr to return. I won't be shopping there again. So dumb.
Company details
Written by the company
Our goal is to inspire customers by offering a first-class shopping experience with a mix of well-known, local and international brands. For support you can contact our dedicated customer service team anytime.
Contact info
Kungsgatan 9, 111 43, Stockholm , Sweden
- support@babyshop.com
- babyshop.com
1.8
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 week
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This online shop is a scam
This online shop is a scam. They made a 70% sale on all their products. I bought lots of baby's stuffs on a very low price. The order was placed and I am expecting on a next day delivery but on the long wait, they cancelled all my orders. Your products and prices are all too good to be true. Stop fooling your customers.
March 2, 2023
Unprompted review
Reply from Babyshop.com
Dear Klasik,
Thank you for taking the time to leave us a review.
We are very sorry that you experience issues with placing your order.
We could not find any orders on your name or any email from you to our customer service and we would very much like to look further into this matter. Please get back to us your email address or the name you placed the orders in so that we look into what happened to this order.
Kind regards,
Babyshop
Dyre frakt- og returkostnader
Har tidligere likt å handle fra babyshop.no, men med 79,- kr i frakt og 79,- kr i returgebyr må jeg begynne å handle andre steder.
EDIT: In response to Babyshop's response to my post --- For my order placed in January 2023 that was over 2000,- I paid 79,- in shipping. Your business can't be that fragile that you have to change this so often.
March 2, 2023
Unprompted review
Reply from Babyshop.com
Hej Tara,
Tack för att du lämnar ett omdöme!
Vi strävar efter att alltid erbjuda våra kunder en bra shoppingupplevelse hela vägen från köp till leverans.
Med detta sagt behöver vi också följa med i hur marknaden utvecklas och därav händer det ibland att våra priser på exempelvis frakt eller retur ändras. Just nu har vi en fraktkostnad på köp under 999 KR samt en returavgift. Byten av storlek är alltid gratis!
Tveka inte på att kontakta vår Kundservice om det är något vi kan hjälpa dig med.
Vi på Babyshop önskar en fortsatt fin dag!
THE WORST CUSTOMER SERVEICE EVER
I ordered 2 items for my baby and 1 end up is too small for her so I need to return this item. They included a return label inside the package however for unknown reason it became faded after I taped it on the box and consequently UPS couldn't scan it. I contacted them for emailing me a new label and also included the picture about how the label looked like as a proof but their customer service was telling me some nonsense. They first told me that the label on my picture is not the return label but is the postage for delivery to my home so that's why I couldn't reuse it again. They sounded like I'm the stupid one who couldn't recognize the shipping label (to my house) and the return label (back to them). I bet the person in their customer service didn't even pay attention for what their customers send. Or they will see clearly the ship to address is theirs not mine even though the label is faded. Also, they kept telling me the return is not free (which I already knew from their return policy on the website) by using a bold type to highlight it. However when I emailed them I didn't mention anything about a free return at all! All I was asking just a new label b/c the one I had was faded and couldn't scan!! I really didn't feel any respect by them. Their customer service wouldn't understand what their customer need and even worse they were making assumption to their customers. Will not order from the website anymore.
February 28, 2023
Unprompted review
Reply from Babyshop.com
Dear Miki,
Thank you for taking the time to leave us a review.
We are very sorry that you experience issues with your return.
We would very much like to look further into this matter. Please get back to us your order number or email address so that we can help you with a solution.
Kind regards,
Babyshop
Very bad customer service
Very bad customer service! Doesn’t give any solutions and not helpful at all. Very disappointed and won’t order from them again.
January 25, 2023
Unprompted review
Reply from Babyshop.com
Dear Daria,
Thank you for taking the time to leave us a review.
We are very sorry that you experience issues with your order.
We could not find any email from you to our customer service and we would very much like to look further into this matter. Please get back to us your order number or email address so that we can help you with a solution.
Kind regards,
Babyshop
This is the worst possible online orde
This is the worst possible online order shop in UAE. They never ever deliver on the date mentioned at the time of placement of the order. That date mentioned only to take the order. Customer service not giving any solutions. My order no :9409668275
January 8, 2023
Unprompted review
Reply from Babyshop.com
Dear Pubudu,
Thank you for taking the time to leave us a review.
We are very sorry that you experience issues with your order.
However, the order number you refer to does not match our format at Babyshop.com.
We could not either find any email from you to our customer service and we would very much like to look further into this matter.
Please get back to us with a correct order number or email address so that we can help you with a solution. It should start with the letter "P".
Kind regards,
Babyshop
This shop seems like a scam
This shop seems like a scam. They have taken my money and become suddenly unreachable. I have attempted to contact this shop numerous times about my order, however it continues to be ignored. I would like my money back if you can not provide the item.
January 5, 2023
Unprompted review
Reply from Babyshop.com
Dear Morgan,
Thank you for taking the time to leave us a review.
We are very sorry that you experience issues with your order.
We cannot see any email from you to our customer service and we would very much like to look further into this matter.
Please get back to us with your order number or email address so that we can help you with a solution
Kind regards,
Babyshop
The best baby webstore with great…
The best baby webstore with great quality and discounts! We love baby winter products because there you can find great brands with great quality for cold weather. Thank you BabyShop! We are trustful to you more than 4 years!
December 29, 2022
Unprompted review
Reply from Babyshop.com
Dear Kristine,
Thank you for taking the time to leave us a review.
We are glad to read that you are happy with our products.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Amazing!
Always such good service, fast delivery. They offer wide range of products and really nice sale offers + cupongs 🥰 Love it!
November 20, 2022
Unprompted review
Reply from Babyshop.com
Dear Kerttu,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
The worst customer service in the world
The worst customer service in the world
Many online products are damaged
Useless customer care executive's
I never recommended anyone to buy from baby shop online
I ordered a product and was damaged. During refund process they reduced 27AED for refund policy.
December 1, 2022
Unprompted review
Reply from Babyshop.com
Dear Robins,
Thank you for taking the time to leave us a review.
We are very sorry that you have received a damaged item.
In order for us to help you with a solution, you need to send in a claim before you return the product, otherwise it will be handled as a regular return and you will be charged for the return fee.
Please get back to us with your order number or email address so that we can look into this matter,
Have a nice rest of the day.
Kind regards,
Babyshop
Refund policy
I did the shopping for my newborn from baby shop I am always going there today I went for exchange two peice set because the trouser is big for my baby and coat is perfect so it's like useless but I don't have a bill they try with shukran but it was not working also... They waste my 45aed. I am also working in retail I know there is ways to do all but very disappointed from the service
November 21, 2022
Unprompted review
Reply from Babyshop.com
Dear Sehar,
Thank you for taking the time to leave us a review.
I am sorry to hear that you feel disappointed of our return policy. We have free exchanges of sizes on our site and do no charge any extra fees for exchanges. However, you as the customer has the financial responsibility for your return coming to us. You can find this information and more under our terms and conditions.
Please do not hesitate to reach out to our Customer Service if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Misleading and fraudulent, last purchase, 10 times before that everything OK
On 8.11.2022 we ordered products at a discounted price.
On 9.11.2022 the order was cancelled. The products were still in stock, but at a higher price.
Whereupon we send them an email, and the Swedish Consumer Ombudsman, as this is a clear misleading of the customer.
We are then instructed to place the order once more and that the amount will be refunded. Here we blindly believe, as we have successfully placed orders more than 10 times in the past without any problems. But after the second order, i.e. we have spent money 2x on the same products, we again get an email that the finance department has instructed us to try again the next day.
So they expected us to pay 3x for the same thing. We have not been reimbursed yet. We are taking the matter to the Swedish (babyshop headquarters) and Dutch (Lemer headquarters) police.
It is a clear fraud of the customers. They are obviously in trouble, so I recommend you to avoid this shop to avoid problems. We are very disappointed!
I am adding a communication for show:
1.
Dear Erazem Camlek,
You would need to place a new order and use the same card and email address as the original attempt as this is what was approved in our payment system.
Yes, once you receive this order and happy to keep the items, we will refund to this original order.
Please come back to me after you receive and happy to keep the new order.
Kind Regards,
2.
Dear Camlek Erazem,
The finance team have come back to say the following: Approved again; email XXXXXX card yxxxxxxxx and same address xxxxxxxx
Since there have been so many order attempts, we kindly ask that you wait until tomorrow to try a new order. This will allow the payment system and our system to link correctly.
Kind Regards,
November 9, 2022
Unprompted review
Reply from Babyshop.com
Dear Camlek,
Thank you for taking the time to leave us a review.
Sadly, we were not able to fulfill your first order as our security system marked the transaction as a possible security risk. We apologize for this inconvenience.
Our system was doing its job making sure that you as the shopper and we as the seller are equally secure when interacting with each other.
You were not charged for this order. The transaction is pending on your bank account and will be or has already been removed.
We managed to verify your details and we can see that you have now been able to place an order with us successfully. We hope that you will be satisfied with your items!
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
quality products,not so quality system
Babyshop has some of the best products for kids out there. Some expei,for sure, but the quality was always good.
The not so good part is their IT system. They really need to improve how they manage their orders and payments,they are clearly wait behind other sites
October 24, 2022
Unprompted review
Reply from Babyshop.com
Dear Iatan Monica,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Hopefully, it can be further improved in the future as well!
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
This shop do not follow or implement…
This shop do not follow or implement the consumers rights in Sweden (guarantee and oppet kop)
September 21, 2022
Unprompted review
Reply from Babyshop.com
Dear Christy,
Thank you for taking the time to leave us a review.
We would very much like to understand why you feel this way. Therefore we kindly ask you to get back to us with your order number or email address.
Have a nice rest of the day.
Kind regards,
Babyshop
Excellent customer experience
Excellent customer experience. Super fast, flawless deliveries. A bit pricey, but worth it.
September 16, 2022
Unprompted review
Reply from Babyshop.com
Dear Ma,
Thank you for taking the time to leave us a review.
We are happy to read that you satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Reply from Babyshop.com
Dear Nienke,
Thank you for taking the time to leave us a review.
We are happy to read that you satisfied with your shopping experience.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Have a lovely day!
Best regards,
Babyshop
Great service
Great service, fast delivery and very good support team👌🏻
August 14, 2022
Unprompted review
Reply from Babyshop.com
Dear Анастасія,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Great prices and fast delivery
Great prices and fast delivery, despite the fact that I live in Japan. Very happy with my items!
July 24, 2022
Unprompted review
Reply from Babyshop.com
Dear Nienke,
Thank you for taking the time to leave us a review.
We are happy to read that you satisfied with the fast delivery and the items you have purchased.
Please do not hesitate to reach out to our Customer Service if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
I received my package very quickly
I received my package very quickly! Good service!
July 15, 2022
Unprompted review
Reply from Babyshop.com
Dear Athanasia,
Thank you for taking the time to leave us a review.
We are glad to read that you received your order quickly and that you are happy with our service.
Please do not hesitate to reach out to our Customer Service if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Awful transaction won’t bother shopping…
Awful transaction won’t bother shopping here again - Placed my order, one of the items wasn’t in stock, they didn’t make this clear or ask if I still wanted the other items instead they just sent it out. So the birthday gift was late. No refund was made until I requested it although I was told it was already made. Was given discount codes that are insignificant.
July 10, 2022
Unprompted review
Reply from Babyshop.com
Dear Rosa,
Thank you for taking the time to leave us a review.
We are very sorry about the inconvenience with your order.
Unfortunately the stock had not been updated correctly when you placed the order and therefore one of the items you had purchased could not be shipped. We do apologize for the inconvenience this might have caused.
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
Best regards,
Babyshop
Nice assortment
Nice assortment, but be careful when you go to check out. The prices change constantly (within one hour, many items I had in my basket doubled in price).
June 29, 2022
Unprompted review
Reply from Babyshop.com
Dear Marie,
Thank you for taking your time to leave us a review.
It makes us glad to read that you are happy with our assortment.
The campaigns on the website has an end date, which could explain why the prices might change. The end date is always available on the campaign page.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Babyshop
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