BackPainHelp Reviews 213

TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more

Rated 5 out of 5 stars

The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more

Rated 5 out of 5 stars

Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more

Company replied

Rated 5 out of 5 stars

I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more

Company replied

Company details

  1. Health Consultant
  2. Fitness and Nutrition Service
  3. Fitness Equipment Store
  4. Physiotherapy Equipment Supplier

Written by the company

BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Excellent

Excellent! This product it’s really helpful for your back, won’t be disappointed at all.

July 7, 2022
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Reply from BackPainHelp

Thanks very much Sandra, it's great to hear your back is benefiting! :)

Rated 5 out of 5 stars

I bought the neck helper for my father…

I bought the neck helper for my father who has drop head syndrome - it has been a huge success and helped him manage his daily tasks with ease and remain independent. it is alight weight gadget designed with care and thought. the customer service at this comnpany too has been excellent

July 5, 2022
Unprompted review
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Reply from BackPainHelp

Thanks so much Sanober for your 5-star review! That's great hear about your positive experience with us, we strive for great customer service and to hear the impact the Neck Helper has had really makes it all worth it! We look forward to serving you in the future, hope you have a great day ahead :)

Rated 5 out of 5 stars

Good

Again, more help and support from Back Pain Help. Good company.

July 1, 2022
Unprompted review
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Reply from BackPainHelp

Hey Alan, thanks so much for your 5-star review, we really appreciate it! Have a great week ahead.

Rated 5 out of 5 stars

Good product

Does what it says. Easy to order quick delivery

June 17, 2022
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Reply from BackPainHelp

Thanks so much for your 5-star review Anne! Great to hear you're happy with the service and product :)

Rated 4 out of 5 stars

Having used it for a week it does seem…

Having used it for a week it does seem to give some relief. When my sciatica flares up I put the pad on the appropriate area and it does relieve the pain.Gradually through the week my sciatica has lmproved.If the improvement continues then I would award the appliance 5 stars.

May 27, 2022
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Reply from BackPainHelp

Hey Robert, thanks very much for your review! Keep us updated, if you have any questions at all about the Therapy Pad please be sure to let us know :)

Rated 5 out of 5 stars

I lost the belt from my equipment when…

I lost the belt from my equipment when moving - wrote to get a new one - they responded immediately and have sent me one straight away with their compliments - very impressed as so rare to get such good customer service these days 🤩

May 18, 2022
Unprompted review
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Reply from BackPainHelp

Hey Jane, thanks so much for your 5-star review! That's fantastic that we were able to help you so quickly, be sure to get in touch if you need any help with the belt. Have a great day :)

Rated 5 out of 5 stars

Excellent Product & Very Professional company

Bought this as a present to my father whose posture was getting worse. He absolutely loved it as by using it his back was streching and he felt much better. It is very easy to use and really feels good. An excellent back "tool" for everyone who wishes a good back tone and strech especially after all the long sitting hours in front of computers! I definately reccomment it. Company extremely professional with excellent after sale service

May 17, 2022
Unprompted review
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Reply from BackPainHelp

Hey Aspa, thanks so much for your 5star review we really appreciate it! Keep us updated on your fathers posture journey and if he needs any help/advice please be sure to let us know. Hope you have a great week ahead.

Rated 5 out of 5 stars

I love the therapy pad

I love the therapy pad. I suffer with Postherpetic neuralgia after having shingles and am often in pain.
The therapy pad has really helped with the pain, which enable me to be able to concentrate at work.
The customer service is also excellent. They were a great help when I had to contact them recently.

April 27, 2022
Unprompted review
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Reply from BackPainHelp

Hey Jane, thanks so much! Great to see you finding the benefits of the Therapy Pad. Always good to see that our customer service is just as good as the product quality. We look forward to serving you again in the future :)

Rated 1 out of 5 stars

No delivery

We have not gotten the delivery even to this point,
It is odd that we are asked for a review when we have not gotten what we paid for, We are reviewing an item yet to be received.

March 29, 2022
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Reply from BackPainHelp

Hey Julian, hope you are having a great day. We have emailed you to try resolve this issue. Thanks

Rated 5 out of 5 stars

The wiring came undone in my neck brace…

The wiring came undone in my neck brace on day 2. Max got in touch with me and sent me a new neck brace. Addressed my concerns. Well done great customer service

March 26, 2022
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Reply from BackPainHelp

Hi Nikhil, our sincere apologies for the inconvenience caused. We do pride ourselves on the quality of our products and a fault like this is taken seriously. I have emailed you to see if we can get this resolved. Thanks

Rated 5 out of 5 stars

5 Star Product

Dont underestimate how much of an impact this product will have on your standard of living!! Life changing for me. Improvements in my posture and pain relief within days. Honestly wont put on any footwear without these insoles anymore.

March 22, 2022
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Reply from BackPainHelp

Thanks for the 5-star review Paul, great to read that our Spine Aligners are working a treat!

Rated 3 out of 5 stars

Parcel arrived in good condition

Parcel arrived in good condition. Did not get updated when the parcel was sent of and when it would get delivered. I am happy with the product.

March 22, 2022
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Reply from BackPainHelp

Hey Juan, our sincere apologies for the lack of updates with your order. I have passed this onto our fulfilment team to access what happened and make sure to improve this going forward. Great to read that you are happy with the product! If there is anything that we can help with please let us know, hope you have a great week ahead

Rated 5 out of 5 stars

Was getting some comfort from this pain…

Was getting some comfort from this pain therapy.
But lost the gadget that attached to the pads on off switch, looked everywhere
Do u replace these
Kin regards
K. Allday

March 22, 2022
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Reply from BackPainHelp

Hey Kendra, thanks for the 5-star review! We can get this replaced! I've sent you an email to get this arranged for you

Rated 5 out of 5 stars

Extremely good quality.

Extremely good quality.
Exceptional customer service skills
Great advice includef
I would use this website again and again

March 21, 2022
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Reply from BackPainHelp

Hey Kate, we really appreciate your review! That's exactly what we are striving to provide our customers and we couldn't be happier that we were able to provide that for you. Hope you have a fabulous week ahead.

Rated 5 out of 5 stars

This is better than heat plasters where…

This is better than heat plasters where you have heat at point of pain. With the belt, it is more expensive than others but firstly it is heated by your body temperature and as the oads go 3/4 way round your body, the comfort is better distributed, and cist effective over time and used whenever needed.

March 15, 2022
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Reply from BackPainHelp

Hi Eileen, thanks for the 5-star review! We look forward to serving you in the future

Rated 5 out of 5 stars

Back Support: Excellent piece of kit.

My Back support was delivered very promptly and worked admirably. Unfortunately it developed a small fault, but the Company dealt with the issue with utter professionalism and sent a replacement which arrived the next day.
The support is very easy to use, comfortable and on applying the first time I could instantly feel the support it gave to my back.
As a Lorry Driver I wear it for up to 12 hours at a time and, can honestly say, with no discomfort. I thoroughly recommend it!

March 15, 2022
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Reply from BackPainHelp

Hi John thanks so much for your 5-star review - that's fantastic news the product is providing the support required on those long journeys! If you need anything in regards to the product or any questions please feel free to get in touch.

Rated 5 out of 5 stars

First time user

Order arrived very quickly. I have been trying the brace and suggest you build up the time you wear it as it takes time to get used to it. Very satisfied with service received.

March 14, 2022
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Reply from BackPainHelp

Hi Dorothy, thanks for the 5-star review! That's exactly right, building up the time gradually with the product is the correct approach. We strive for the best service possible so that's great to read too! Hope you have a great week ahead

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