BackPedal Reviews 32

I can't recommend Backpedal enough. Having a bike stolen is an incredibly stressful experience, but the team here made me feel completely supported. As soon as it happened, I provided them with all the details, and their team went straight to work.
To my absolute amazement, they successfully recovered my bike within 2 hours. What really stood out was the customer service; they kept me updated the entire time, providing constant peace of mind during a chaotic situation. They've earned a lifelong customer, and I am 100% subscribing to their insurance going forward. Truly spectacular service!

Great new tracker fitted
Charges quicker and seems to hold the charge for longer
Great service

A common thief had ran off with my bike and since it’s an expensive model I thought I’d lost her for good. BackPedal kept me in the loop and got my bike back a mere two days after the initial theft! They’re really doing great stuff and this has done wonders for my peace of mind in case smth like this ever happens again. If only i could rate it 6 stars!

A superb team from start to finish. Everyone in the office was helpful, kind, and extremely supportive. Having people on your side who know what they’re doing can completely change an otherwise frustrating and futile situation into a positive one. I called in the morning and had my bike back by the afternoon. Edgar is sharp, efficient, and exactly the person you want when it comes to recoveries.

Edgar from Backpedal got our bike back within an hour of reporting the theft. The whole process was caring, professional and fast- I’m so impressed. I’d highly recommend Backpedal- since police isn’t going to do anything, these guys are absolute heroes! Thank you!

Backpedal were pivotal in the recovery of our stolen Cargo bike. The Police were utterly useless but the Backpedal team were swift and efficient in getting our bike back.
The service Backpedal provides really does give you peace of mind and offers an unparalleled layer of security to E-Bike users in urban environments.

Their systems seem shambolic, which discouraged me from subscribing. I went though the quote process, entering all the required information including bike details. That generated an email confirming the quote. But the only option to proceed in the email was with booking the tracker fitting. There were no other options to proceed with. So I booked it. The next day, I received a message that included the following:

"Our team have accidentally released part of the website that wasn't ready yet - this allowed you to book a fitting online.

This shouldn't have shown, sorry. As such, I will need to cancel the fitting appointment you made.

The next step is actually to sign up here..."

The provided link immediately after that sentence invited me to start all over again with entering my details from scratch.

The message also seemed to miss the point that the email they previously sent me included a link to book the tracker fitting. It wasn't just a part of the website that I happend to find, but an email they sent confirming my quote and inviting me to book the tracker fitting.

The subsequent message also said:

"After signup, you will get an email for your bike details - and then a second to book the fitting using the correct form."

But I had already provided all my bike details etc.

All in all, quite chaotic and confusing. It certainly does not inspire confidence.

The response was so fast. I emailed the location link and within minutes back pedal had replied and were straight out to find the bike. They updated me immediately. It was found AND returned within a couple of hours! I was so relieved and grateful. They didnt waste time logging details etc, just got immediately out looking for it. Wanted to know just time and place and they were onto it. The whole process was friendly and they sounded as happy as me with result. From what is a horrible situation it all turned out positive thanks to backpedal. So much worth the subscripton.

Great communications and pleasant to speak with, from first message to tracker installation and confirmation of my bike being protected. Obviously can’t comment on recovery and don’t ever hope to be in that situation but am hopeful that side of the business is done as professionally as the side I’ve seen thus far

James and his team went to great lengths to test their bike tracker product in my Carbon Road bike. It’s not designed for such bikes, but at my request they agreed to test it. When it didn’t work (as we had anticipated), they refunded me in full without me even having to ask. They’re a great company doing important work to keep our bikes safe, and I hope to come back to them in the future when the technology has advanced sufficiently for use in carbon bikes.

Wonderfully helpful company, that made the experience of fitting the tracker to the bike super easy.
Staff couldn't have been more helpful

Never write reviews but honestly blown away by the level of service from everyone
Recovered my bike, dropped it off at the weekend - everyone I spoke to on the phone was so helpful, some of the best customer service I have received, not often you feel like you got a fair price for a service that goes above and beyond - honestly couldn’t recommend enough

After having an ebike bike stolen earlier in the year I had the new bike fitted with a tracker
Again this bike was stolen from my house I followed the progress of the bike via a app on my phone.i contacted Back Pwdal on their emergency number and tracked the bike and recovered in just a few hours. The service I received was brilliant from start to finish . I can not praise this company enough. Without them I would have not have got my bike back
Thank you to everyone. This is a genuine post and once again thank you. Worth every penny
Richard sherlock
Peaslake
Surrey

Amazing team and easy communication. I unfortunately had my bike stolen not long after purchasing it while it was locked up in Dalston Kingsland shopping centre. The team at Backpedal were on the ball with answering my call and tracking the bike to some bushes in Hackney marshes. Super quick turnaround time, friendly team, effective and multiple methods of communication. I’m really happy with them. Thankyou.

I love Backpedal because I know all locks eventually can be defeated and like the chance to get my bike back. I like the piece of mind from knowing I have the additional backup of recovery, which I don't have to take the personal risk of doing.

Firstly the professionalism of your service when you came to fit the tracker and that it just worked. Coming to my house was amazing service. Secondly, how you report (and I hope keep reporting) retrieval success stories. Thirdly, just the reassurance that the chances of getting my bike back are much higher with you than anything else I think.

If I could give more than 5 stars I would.
Backpedal is such a good idea and super easy to enrol.
I have been with the company for a few years now. The app is really easy to use. It gives indication when tracker needs recharging so you never get caught out
I had the misfortune of returning to train station to find my bike missing. I reported it to the team who sprung into action, traced location of my bike and returned it to me (I only wish I could have been there to see face of the thief when they had knock on their door)
I would highly recommend BackPedal if you value your bike.

Very friendly customer relations.
Convenient packaged services, including at-home installation of trackers, recovery attempt in event of theft, and backup insurance.

What I love about BackPedal is its mission to directly address bike theft—it’s empowering to see a solution that not only protects cyclists but also promotes peace of mind for bike owners. The thoughtful approach and innovation behind BackPedal truly stand out, making cycling safer for everyone.

BackPedal is sort of like magic! When our family cargo bike was stolen it was devastating. The team at BackPedal were super responsive and kept us in the loop for the entire recovery process. When it was taking longer than anticipated to find the bike, they arranged for a rental so that we could get back on the road. I had given up hope after a few weeks but somehow my bike was located and BackPedal got it back! I was shocked to find it in really good shape and we were all so happy to be reunited with it.

One of the things I really love about having BackPedal is that it has restored my confidence about cycling and locking my bike up all over London. I used to be so hesitant about cycling to places where I wasn't sure about the options for parking but I don't have the same fear now. If the worst happens and the bike is stolen, I'm confident that I'll get it back!