Back to the Office Reviews 330

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and high-quality products. Many people were particularly impressed with the speed of delivery, often receiving their orders much faster than the estimated timeframe, even with standard shipping. The ordering process is consistently described as easy and efficient, contributing to a positive overall experience for consumers. However, some customers also noted issues with delivery, experiencing delays beyond the stated timeframe or receiving incomplete orders. A few other people also felt that pricing could be inconsistent, with some items appearing significantly more expensive than elsewhere, or experiencing price changes after ordering.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and pricing. Many reviewers praised the excellent... See more

Order

Customers consistently note positive experiences with order placement and delivery. Many reviewers praise the... See more

Price

People report positive experiences with price, often finding items competitively priced and cheaper than... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a premium quality mobile phone case which was cheaper than anywhere else I could find online. Often websites offering low prices also deliver low service or worse still, nothing at all - I'v... See more

Company replied

Rated 5 out of 5 stars

Good communication! Fast response! Thank you, Andy. Although bought a standard power supply unit which only 14 dys return without knowing, yet still managed to exchange to a modular power supply unit... See more

Rated 5 out of 5 stars

I ordered the rug doctor bundle on 2nd July at 9.31am. It was delivered on July 3rd at 13.25pm, on standard delivery may I add, which was a bonus. Great communication via email about shipping updates... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with ‘Back to the Office’ The initial price of my purchase was the cheapest I could ( and AI) could find Ordering through the website was a dream - everything just worke... See more

Rated 5 out of 5 stars

A return visit for me to Back to the Office. First time around was a quick and simple transaction with a very prompt delivery, communication is really good and equally so on this my second visit. Prod... See more

Rated 5 out of 5 stars

Above and beyond my expectations. Easy purchase and online navigation, order to be delivered in 3-5 business days, arrived less than 24h after order placed, all perfect, absolutely amazing! This was m... See more

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Rated 5 out of 5 stars

Absolutely fantastic service every time from these guys. Support gets in touch within minutes. Can't rate this company highly enough. Don't hesitate to buy from these guys definitely 10 out of 10. Tha... See more

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Rated 5 out of 5 stars

I came a cross "Back to the Office" by mistake, and saw that they had the Pc monitor i was after for the last few weeks available. After a few questions with Jamie regarding warranty , i went... See more

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Rated 5 out of 5 stars

Bought a pair of airpod pro headphones online from back to the office. Can’t complain one bit the delivery was super fast I only ordered it the day before yesterday and it came really quickly. Checkou... See more

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Rated 5 out of 5 stars

I ordered my monitor in the early hours on 16 Apr 2025 with the free delivery option (standard 3 - 5 working days). I was expecting it to arrive after the Easter holidays, however, to my surprise it a... See more

Rated 5 out of 5 stars

Fantastic service from Back to the Office. I have been chasing a motherboard for quite a while and contacted Back to the Office and asked when they would get more stock. Andy replied on the same... See more

Company replied

Rated 5 out of 5 stars

First time I have used 'Back to the Office' and I was very impressed (and I am not easy to impress). Needed an Epson A3+ printer for a client's print run and Jamie took my order after 4.30pm, and en... See more

Company replied

Rated 5 out of 5 stars

I was actually dubious to purchase from this company, as I hadn't personally heard of them before. They appeared when using PriceRunner whilst I was looking for a new motherboard for my PC.... See more

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Rated 5 out of 5 stars

Ordered twice from these guys now and can't fault them. Excellent service from start to finish. Very friendly, knowledgeable and quick to answer questions. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Can't grumble. Order the Turtle Beach Stealth 700 Black headset late 22/12/25. Delivery note said it would take 5-7 days, the headset arrived 24/12/25. The courier was royal mail. I bought the hea... See more

Company replied

Rated 5 out of 5 stars

Had a great experience, spoke to a staff via chat about a monitors availability, he was very helpful and once I ordered got it a lot earlier via dpd local. Definitely will back 👌🏽

Company replied

Rated 5 out of 5 stars

Fast reliable company... Use a top courier for deliveries (DHL) which you know you are more than likely bound to receive when they say.

Company replied

Rated 5 out of 5 stars

I ordered some items for a mesh network at lunchtime on a Thursday. The price was less than many elsewhere with free standard delivery of 3-5 days. To my delight the items turned up next morning. B... See more

Rated 1 out of 5 stars

Awaiting response as I SPECIFICALLY asked for the details of a 17/18" laptop bag and was advised it was exactly what I wanted yet when the bag arrvied it was not as confirmed it would be ! Current... See more

Company replied

Rated 5 out of 5 stars

Customer service outstanding. Everytime I buy something from here they push the boat out to make sure it gets to me in lightning quick time. On this purchase it was urgent. Thank you Jamie and yo... See more

Rated 5 out of 5 stars

First time ordering from this company and the service was excellent. The item was priced extremely competitively, I received regular emails advising of order status and shipping. Tracking informa... See more

Rated 5 out of 5 stars

Great customer service from the start. Answered my questions prior to purchase. Great price. Delivery was very quick I would definitely use this company again

Rated 5 out of 5 stars

Price was the cheapest, delivery cost acceptable. Order one day (afternoon) arrived next day before 12. This is what I call service

Rated 5 out of 5 stars

I ordered S25 Ultra on 24 July, and they delivered my phone on 26 July 2025, with standard delivery, I'm happy for their service, I wanna keep shopping with them for good.

Company replied

Rated 1 out of 5 stars

To summarise: + Ordered 64gb of DDR5 at £315.99 + It took them 9 days to cancel, and only did so after I proactively requested an update twice; they said they were too b... See more

Company replied

Rated 5 out of 5 stars

Absolutely made up with my new puma play seat gaming chair such a great price for good quality! I’m really made up that I got the 2nd to last one in stock also, it was very quick delivery 1 full day a... See more

Company replied

Rated 5 out of 5 stars

I ordered a fractal deign gaming chair for around 60 quid lower then I could find elsewhere. And I was pleasantly surprised that it arrived the next day as it said it would take 3 to 5 days.

Rated 5 out of 5 stars

Excellent service, super quick delivery and superb item. A few £pound more expensive but for the delivery service and speed certainly worth every penny. A++

Rated 5 out of 5 stars

I ordered some dji goggles 3 despite not paying for express delivery they arrived quicker than I thought product came well packaged brand new really happy with my purchase and experience would definit... See more

Rated 5 out of 5 stars

Bought a PC case Friday and was delivered the next day. Excellent service and no problems. Would recommend to all

Company replied

Rated 5 out of 5 stars

Bought some AirTags and best price on Back to the Office and was impressed by next day delivery.

Rated 5 out of 5 stars

I ordered a coffee machine and received excellent service. Delivery was prompt and I am very pleased with the purchase.

Company replied

Rated 5 out of 5 stars

Top service, fast delivery, excellent prices, say no more, I'll be back.

Company replied

Rated 5 out of 5 stars

this company has very fast turn around times for delivery very good place to get items for pc etc

Rated 5 out of 5 stars

Bumped into this site by accident. Very pleased with prices, Comms and prompt delivery. Will use again

Rated 5 out of 5 stars

I’m really happy with the Switch 2 and impressed it actually arrived earlier than expected :)

Company replied

Rated 1 out of 5 stars

Crappy small companies like this. Placed an order for some motherboards. Told me there was a pricing error and put the price up and told me i can re order now. Joke.. Avoid at all costs

Company replied

Rated 5 out of 5 stars

I bought a Moccamaster from here. Got to choose the colour I wanted too. It arrived within 2 days and I’m over the moon; with the item and the seller. Thank you 🙏🏻 😌

Rated 5 out of 5 stars

first time i have used back to the office they were great at answering my questions paid for express delivery and was delivered the next day with tracking numbers supplied would have no hesitation re... See more

Company replied

Rated 4 out of 5 stars

One of the best customer service I've encountered recently. I appreciated the friendly tone and patience from their end, with no hint of any AI/generic template response from them. DPD lost my pa... See more

Company replied

Rated 5 out of 5 stars

Knocks spots off of Amazon in terms of cost and speed. This is the first time I have used them and they will be my first call in the future

Company replied

Rated 1 out of 5 stars

I ordered a Makita battery hedge trimmer, it was advertised with the battery........ obviously, it would be useless without a battery. It's been delivered and no battery is present. I have had a repl... See more

Company replied

Rated 1 out of 5 stars

I put in an order for a new monitor on the 03/08/2025 & it is now 11/08/2025 and still no monitor. Hardly 3 to 5 days delivery is it? When i contacted the company i got some Neanderthal saying it... See more

Company replied

Rated 1 out of 5 stars

NO ORDER UPDATE SINCE 4TH OF APRIL, THEY DONT REPLY TO EMAILS, LIVE CHAT OR ANYTHING. NO CONTACT NUMBER PROVIDED. I AM DISSAPOINTED!


Company details

  1. Office Supplies Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Game Store

About Back to the Office

Written by the company

Back to the Office is one of the UK's leading suppliers of computer hardware and PC components. Custom PCs, Gaming Equipment, Office Supplies, and Furniture.

Flexible payment options such as Clearpay, LayBuy, and Klarna available at checkout to spread the cost of your purchase.

Welcome to Back to the Office! We are a team of technology enthusiasts who are passionate about providing our customers with the latest and greatest tech products.

We believe that technology should be accessible to everyone. Our mission is to make it easy for you to find the products you need to stay connected, entertained, and productive. Whether you're a student, a professional, or simply someone who loves gadgets, we've got you covered.

Back to the Office was founded in 2022 by Jamie Wright and Andy Henderson. With a background in technology and a passion for entrepreneurship, we saw an opportunity to bring the latest tech products at affordable prices with many flexible payment options such as Clearpay, Klarna & LayBuy to help spread the cost.

Our Products

We carry a wide range of technology products, from smartphones and laptops to smart home devices and gaming consoles. We work with the top brands in the industry to ensure that our customers have access to the latest and greatest products on the market.

Our Promise

At Back to the Office, we believe that technology should be easy and accessible. That's why we promise to provide our customers with:

A wide selection of products: We carry products from the top brands in the industry, so you can be sure you're getting the best of the best.

Expert advice: Our team of technology experts is here to answer your questions and help you find the products that are right for you.

Personalised service: We believe in getting to know our customers and providing personalised service that meets their unique needs. We’ll reach out to each and every customer after you’ve placed an order, so feel free to respond and we’ll have a chat. 🙂

Competitive pricing and flexible payment options:

We offer competitive pricing on all of our products, We will always offer flexible options too.

We have a great partnership with Klarna, Clearpay & Laybuy so you’ll always be able to spread the cost of your purchases. You can get the technology you need without breaking the bank.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service with prompt responses to my emails regarding purchasing a laptop.

So pleased I purchased from Back to the Office, really feel like a valued customer which makes a change with the competition.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I ordered some items for a mesh network at lunchtime on a Thursday. The price was less than many elsewhere with free standard delivery of 3-5 days. To my delight the items turned up next morning. Big thank you to Back to the Office. I recommend this company.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a fractal deign gaming chair…

I ordered a fractal deign gaming chair for around 60 quid lower then I could find elsewhere. And I was pleasantly surprised that it arrived the next day as it said it would take 3 to 5 days.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Nice Easter Surprise!

I ordered my monitor in the early hours on 16 Apr 2025 with the free delivery option (standard 3 - 5 working days). I was expecting it to arrive after the Easter holidays, however, to my surprise it arrived next day on 17 Apr 2025. They probably had capacity to dispatch my order, so many thanks to them!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery / Cost

Price was the cheapest, delivery cost acceptable. Order one day (afternoon) arrived next day before 12. This is what I call service

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Absolutely brilliant customer service, would definitely recommend to friends and family 100%, fast delivery couldn't fault it 👍

April 12, 2025
Unprompted review
Rated 4 out of 5 stars

I ordered PS5

I ordered PS5. The product is good however took time for delivery. Delivery was expected 4th to 6th of Feb and was delivered on 8th.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, arrived within 2 days of order. Great communication and updates with carrier and delivery details. Would recommend.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Wow what can i say

Wow what can i say, unbelievable delivery time so quick, i usually don't rate dpd but they done really well and delivered into my porch which i didn't even write on notes, let's hope the printer is as good as delivery

January 17, 2025
Unprompted review

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