The first time I ordered from Back to the Pets and I am impressed. Product arrived quickly and well packaged. My daughter will take delivery of a King Charles puppy in a few weeks, so I ordere... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have not received my order. Still showing as not yet shipped. Have emailed them twice and used their contact form twice with no response from either. Things do go wrong and that’s OK but communic... See more
Absolutely great service! Ordered my dog his regular food but needed a bigger bag (cost effective) we got free delivery so no more running out as it didn’t take long to have the delivery! Highly recom... See more
I would have given 5 stars if there wasn't an issue that arose Part of my order was missing, however once I made them aware the problem has been sorted quickly and the missing part is going to be with... See more
Company details
Written by the company
Back to the Pets is one of the UK's leading suppliers of pet food and pet supplies. Free delivery on all orders over £50.00. Flexible payment options such as Clearpay, and Klarna are available at checkout to spread the cost of your purchase.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 020 8064 1482
- hello@backtothepets.co.uk
- backtothepets.com
3.6
Average
40 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Trustworthy
Despite the delay in delivering my items I believe Back to the Pets it is a very trustworthy and excellent company and great customer service.
October 31, 2023
Excellent quality and great value for…
Excellent quality and great value for money plus the quick delivery. I would recommend this company.
October 23, 2023
Good customer service
I would have given 5 stars if there wasn't an issue that arose Part of my order was missing, however once I made them aware the problem has been sorted quickly and the missing part is going to be with me in the next few days. I will be using this company again
October 13, 2023
Bakers weight control
Excellent service..quick delivery this was my first order and i recieved a lovely welcome email. I would highly recommend them
October 5, 2023
The customer service from Jamie was…
The customer service from Jamie was second to none, would definitely use this company again 5*****!
September 4, 2023
100% brilliant I posted a review a few…
100% brilliant I posted a review a few days ago but just want to reiterate that the company actually do what they say they are going to do I recieved confirmation from Jamie that my order would be with me by Friday it arrived on Thursday, would order again
July 18, 2023
Absolutely great service
Absolutely great service! Ordered my dog his regular food but needed a bigger bag (cost effective) we got free delivery so no more running out as it didn’t take long to have the delivery! Highly recommended shop
July 12, 2023
Great service,great prices and fast delivery.
July 3, 2023
3rd time ordering from this company..I…
3rd time ordering from this company..I will not buy my dog food from anywhere else now..excellent service and delivery highly recommend
June 3, 2023
Excellent fast delivery
May 8, 2023
Always great service ...always on time…
Always great service ...always on time nothing seems to much trouble
March 28, 2023
Brilliant service fast delivery
April 2, 2023
Easy ordering website ,from start to…
Easy ordering website ,from start to finish very reasonably priced.Keeps you informed along the way till delivered to you door.
March 24, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.