Badlands Ranch Reviews 2,689

I had ordered some product to try & received it my dogs seemed to like it ok however I felt the price was to high. I then received another order 3 weeks later that I did not sign up for however apparently I did when I placed the first order when I went to cancel & explain that I clearly was unaware I agreed to a monthly subscription somehow all they would do to correct it was give me a small discount or I would have to pay at my expense to send the product back. I am disappointed in myself in the sense I missed somehow the subscription however there ability to resolve this issue was in my view not acceptable. I would strongly advise to be very careful with there so called subscription it does not just mean a newsletter it means keeping your credit card on file & sending product out regularly. I found Badlands ranch to be be very deceptive.

My dog a Shih tzu, had been having horrible gel like stools and has been the pickiest eater I have ever had. I had resorted to cooking her chicken and rice, however nothing helped. My vet tried her on one medication a couple of times that usually works for that sort of thing, but it kept returning. Then I saw this Infomercial and was desperate so I tried it. My dog loved it!!!! She hates everything lol!! Her poops got normal within a week and she seemed to have more energy and her hair is soft, but all shih tzu’s have soft hair. The only problem that I have incurred is with this one woman in customer service…..hopefully they placed her elsewhere. When I finally got through to a good CSR everything was taken care of immediately! The incessant advertising is absolutely annoying, but you can block it and stop it. So I am very very happy with Badlands Ranch Chicken Super Food!! This is, I think the first review I have written, however, I read some bad ones and thought I might could help.

My dogs won’t eat this at all and it made her so itchy I had to spend $400 at the vet after spending $150 in food and treats. UPDATE!! I found out she has environmental allergies. It wasn’t from this food. And now they love it!

My experience with Badlands Ranch was very disappointing. The product quality did not match what was advertised, and I didn’t notice any of the health benefits they claimed for my pet. The price is extremely high, and the value does not justify the cost. I also contacted customer service, but their response was slow and not helpful at all. Overall, I cannot recommend Badlands Ranch — I’ve found much better options with other brands.

Customer service is very inconsistent and the people working the chat function do not care. Placed an order which supposedly shipped on the 25th. Carrier website stated it was en route for processing. 5 days later, same status. Got in touch through the online chat and was told I would have to wait until it has been 7 days even though it is apparent that it never shipped. They dont seem to care to correct the issues. 2 days later I call again and after 10 to 15 minutes and my explaining multiple times the carrier states they do not have the package, they start the process of shipping a replacement.

3 days go by and finally the order is listed as shipped. I had subscribed but with the lack of customer service or even knowing if or when your order will ship, I will carry my business elsewhere. Also, on a seperate note, good luck just placing an order without page after page of selling you something else. Its kind of like when you purchase something online and it is page after page of today only, add this for this price. Next page, last chance, next page something else. Constant upsell. Great product, bad service and customer experience. Stay Clear of them.

I ordered dog food on November 29 2025 and my Visa card was charged on that date .I was given a Dec. 6 2025 delivery date.  I rec'd an email Dec 1 that the order had been shipped, with a "tracking number".  I checked on Dec. 6 it said "out for delivery".  It never came that day, or the next 2 days.  I finally called Badlands shipping  and they said, whoops, your order never shipped.  I've just checked Reddit and the BBB.  Apparently many others have had similar shipping issues with Badlands. Other reviews mention the Failure to cancel subscriptions.   I don't know if  these "shipping issues" are gross incompetence or if  the company relies on a percentage of people giving up or not knowing how to fight back. I certainly hope that Katherine Heigl is not using her TV celebrity and heart-tugging commercials to lure unsuspecting people to purchase a product that never arrives.

If you have small dogs don’t fall for this food. I have 3 small dogs 5, 6 and 7 lbs and the food is way too hard for them to chew. I even tried to give it away and my 2 friends dogs would not even eat it. What a waist of money.

The badlands folks are great and pay attention to what you and your dog needs

Web site says full refund on return of product. IT DOES NOT say either when you contact customer service or when they send instructions for return that you must send back empty package to get your return.

While the food quality is great, their customer service is HORRENDOUS. Every single order I had always had some sort of issue - missing items, too many items, items sent to me from other people's orders, charging me twice, etc. On top of that, their customer service people are poorly trained and extremely inefficient. I was told my card was charged when it never was, no replies to emails, issues with my orders where they weren't providing proactive solutions. Horrible experience.

This was the most inconvienent and disturbing processes I have ever dealt with. Hoping to try a product at a lower cost. It started fine but when ordering it would not allow me to put in a shipping address, so the package was going to be sent to my billing address (in another state). The customer care person changes my shipping address and cancels my order. Told me she had to and that even my continuous orders would not go to the shipping address because I was paying with PayPal and it was a security thing. This whole thing made no sense at all, so in the end I don't get to try the food for my dog at a reduced rate because it was a onetime thing. On top of that I am unable to even create an account on the website. Worst experience ever and if this is the way one customer is treated it gives a bad taste for me to even think this company is a good company.

My dog won’t eat it.
Poorly run company
Website doesn’t work correctly.
Push you into buying more.
Make you pay to return for refund after being pushed to buy 3 more bags.

BUYER BEWARE: Terrible return policy & zero support!

Badlands Ranch seriously let me down. I ordered six bags of their beef formula..smelled great, looked promising, but my dog wouldn’t even touch it! I tried for two full days with different tricks, and he outright refused to eat it. So I called customer support hoping to return the unopened bags and get my money back. And guess what? That “100% money-back guarantee” they boast about? It’s a joke. You have to pay for return shipping out of pocket, and there’s no clear process…just figure it out yourself and send a heavy box to some mystery warehouse. No prepaid label. No guidance. Just figure it out on your own.

This was hands down the most inconvenient and frustrating experience I’ve had with any pet company. Their flashy ads lure you in, but once they’ve got your money? You’re on your own. No real help. No accountability. If your dog is picky or you’re hoping for responsive customer care, stay far away. I feel tricked, ignored, and frankly furious at how little they care after the sale.

Badlands Ranch, you need to fix this. Streamline your return process. Respect your customers. Otherwise, you’re just selling hype.

Wonderful Dog food. My dog loves it, great ingredients and seemingly healthy.

However, the marketing is insufferable and infuriating. I can see through every marketing scheme and I'm on the brink of switching dog foods because the smarmy transparent, soul-less email blasts which make me believe there is a disconnect between Katherine's ethics with animals and the lack thereof in the marketing strategy. I buy the dog food - I don't need 4-6 emails a day promoting me to spin a wheel for a discount that doesn't exist. I love it when business's products speak for themselves....

I am enjoying the fast service I get. My dog absolutely loves your products. The super 20 is working very well with her. Super energy.

My dog, Darth is 9 years old and the Super20 seems to give him a little extra pep in his step. I love this product!!!

I am very happy with you folks and so is Bandit. He loves the treats and food. I am impressed with the quick shipping of the products I ordered. You are a great dog site.

Penny loves the salmon bites. She wasn't so keen on the turkey and fish mix for supper but has enjoyed everything else.

My 11-yr old poodle eats less than the previous commercial kibbles. She has had no digestive problems. I feel better feeding her your dog food and treats.

My pup of 13 loves all Badlands products. He has energy and the vet said he’s in great condition for a dog of his age. Thank you Katherine Heigl for all you do to keep our dogs healthy!