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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique and artistic quality, often describing them as beautiful, fabulous, and even "art." Many people are impressed with the high quality of the items, noting that they often exceed expectations based on pictures. The delivery service is also frequently highlighted as excellent, with consumers appreciating the promptness, secure packaging, and good communication throughout the process. However, some customers experienced issues with incorrect items being sent, which then led to delays in receiving the correct order. A few other people also experienced delays in dispatch.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious. Thank you Bag&Bo... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks


Company details

  1. Neon Sign Shop
  2. Decoration and Interior Design Store
  3. Lighting Store
  4. Sign Shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've purchased a few things from here…

I've purchased a few things from here and My latest was the gold paint pot and book. I can honestly say it's amazing, I would definitely recommend this shop. The service and delivery are top class. Just waiting on the new to stuff to arrive, best sculptures I've ever bought. Thanks

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service fast delivary,the…

Excellent service fast delivary,the picture came well package,beutifully made and excactly as described on the website a fantastic piece of work for my wall art that will certainly be a talking point ,will deffianatly wanting more pieces from bag and bones .

April 30, 2024
Rated 5 out of 5 stars

Amazingly Quirky

Love shopping here!! You can really buy some unique pieces that I haven’t seen duplicated anywhere else. Bought a few pieces now, both previous buys; products exactly as they should be, delivered on time - no issues. Third purchase an issue with delivery, contacted customer services - Julian was amazing. Issue resolved very promptly, professionalism throughout. Got my eye on my next purchase already!!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

The gold paint pot sculpture

I purchased the gold paint pot sculpture but had a deformity at the base of the sculpture after I received it. The issue was resolved quickly after I have emailed them, responded promptly and got the replacement the following day. Customer service second to none, excellent service. Pot sculpture absolutely gorgeous, lovely design. Thinking of my next order😊. Would highly recommend.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and products!

Fantastic company who really value their customers. I’ve purchased a couple of signs and they’re just amazing to look at, really make a room! An item was missing and it was sorted quicker than I could have imagined, even though I should have checked much sooner, they were so accommodating. I’d encourage everyone to have one of their products in their home, they’re a real feature! Thanks again :)

February 29, 2024
Unprompted review

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