I love my bag! It arrived exactly as described. Packaging was impressive. Other bags I’ve received from other companies were packaged wrapped in a bag. Baggining sent my bag in a nice, solid, protecti... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a wonderful experience. I ordered and had my bag here in two or three days. It is beautiful quality and one of the best smelling leather bags!! Highly suggest. I tried to order the same bag from... See more
Shipping time was reasonable. In spite of the bag being navy blue, it commands a lot of attention. The material feels great; there is no odor of any kind (other than leather), and I received two twi... See more
Company replied
I absolutely love my purchase from Baginning!! I purchased the brown 30 and it is the perfect size and it came with 2 twilly scarves. It’s very functional and looks luxurious. Shipping had me a lil ne... See more
Company details
Written by the company
Online Ladies Handbags Sale, Trending and Fashion bags Collection. Worldwide Free Shipping @Baginning.com
Contact info
United States
- support@baginning.com
- baginning.com
4.6
Excellent
395 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got my bag
I got my bag! a little cute hand bag very good quality and it looks great! Very happy with my purchase! Definitely will buy another soon! Definitely recommend it!
April 7, 2025
Unprompted review
Reply from Baginning
Hi Sulma,
Your excitement is contagious! We're so happy your cute handbag has earned your praise and recommendation. Can't wait to welcome you back for your next favorite!
Warmly,
The Baginning Team
A Plus!
Pictures were very accurate and quality was excellent. Customer service was also very thorough and attentive. I will definitely be shopping here again!
June 12, 2025
Unprompted review
Reply from Baginning
Hi Allison,
Accuracy, quality, and service—exactly what we aim to deliver! Thank you for highlighting these efforts. We're already looking forward to your next visit!
Warmly,
The Baginning Team
Be careful. I ordered a bag and not received a bag. Still waiting for a refund which over 2 weeks.
I ordered a bag from Baginning website. Received email from customer service team 4 days later that my order had some issue and could not deliver the bag, and offered me for an exchange or refund. I responded to get a refund which they already charged me money. 10 days later which pass 8 business days I still haven’t received money back. I emailed them to check but no one responded. Next day I sent another email and had some response, which clearly helped nothing apart from rephrased wording from previous email. I sent another email and they stated that process can take up to 5-10 business days for a refund. I still have not received a refund and it has been over 2 weeks.
June 11, 2025
Unprompted review
Reply from Baginning
Hi Art,
We sincerely apologize for the inconvenience and frustration you've experienced with your order.
Sometimes the factory notifies us of material shortages, and we will update the website and immediately inform customers. We will change the product or issue a refund according to the customer's wishes.
Regarding the situation, we can confirm that your refund was processed by our team. For credit card transactions, refunds typically take 5-10 business days to appear in your account, though some financial institutions may require additional processing time. For immediate assistance with your refund status, please contact our Customer service. Or we recommend checking with your bank if you haven't seen the refund post yet, as they can often provide the most up-to-date status.
We appreciate you bringing this to our attention and giving us the opportunity to improve our service.Thank you for bringing this to our attention, and we again apologize for any stress this situation has caused.
Best regards,
Baginning
It took a month to receive, but beautifu!!!
It took a month to receive, but the bag is as pictured and beautiful!! I purchased the Kakhi color. Will order again! Worth the wait!!!
May 30, 2025
Unprompted review
Reply from Baginning
Hello,
Thank you so much for your kind words and patience!
We're thrilled to hear you love your khaki bag and that it was worth the wait. Your support and trust mean everything to us, and we can't wait to serve you again!
Best regards,
Baginning
Best purchase I've made!
I couldn't be happier with my purchase. I was initially skeptical about ordering this bag, but it far exceeded my expectations. The communication was prompt and helpful, the shipping was smooth, and the bag is made of genuine leather. I was genuinely impressed by the quality and craftsmanship—every detail is precise and well-made. Thank you so much. I highly recommend this seller!
June 3, 2025
Unprompted review
Reply from Baginning
Hello,
We’re absolutely thrilled that your bag exceeded expectations and that you’re loving the quality and craftsmanship. Providing good products and exceptional service is our passion, so this means the world to us.
Thank you for taking the time to share your experience—we’re honored by your recommendation and can’t wait to serve you again!
Warmest regards,
Baginning
Never received item.
I was given a tracking number that tracked the item from China to the US and then it was supposed to be transferred to the USPS and I was given a second tracking number. However, the item never made it to the USPS. One month after making my purchase I emailed customer service and they seemed nice and responsive. However after another week I asked for a refund. They kept saying they would but nothing happened. Another week went by and I said that if they do not give me a refund, that I would report them to PayPal and begin a dispute. In the end almost 2 months after my initial purchase, I got my money back via PayPal. I originally ordered because of the positive reviews here, but like others have said, this site might be a scam...not sure though because others have said they received their bags. I would just avoid from ordering.
March 2, 2025
Unprompted review
Reply from Baginning
Hello,
We sincerely apologize for the frustrating experience you've had.
Your parcel logistics issue is probably due to customs policies, where the package was intercepted by customs and resulted in the package being returned, leading to delays in logistics. We sincerely apologize for this. We always do our absolute best to ensure packages are delivered successfully. The logistics issue has now been resolved, and the logistics speed has returned to normal.
To better assist you, could you please provide us with your order number or Email address used for the purchase? This will allow us to know your specific case thoroughly and provide assistance.
We appreciate you bringing this to our attention and giving us the opportunity to improve our service.
Thanks for your advice and support for our products.
Best regards,
Baginning
Received a beautiful orange leather bag…
Received a beautiful orange leather bag from this company. Took almost 3 weeks to get here but well worth the wait!! Happy customer!
April 24, 2025
Unprompted review
Reply from Baginning
Hello,
Thank you for your patience and kind words! We're delighted you love your orange leather bag.
We are pleased that the product met your expectations. Baginning always offer good product & service to satisfy customer's expectation.
We are also very welcomed if you order from Baginning again!
Have a great day!
Best wishes,
Baginning
Misleading Shipping Timeline and Poor Customer Support
I ordered the Brown Genuine Leather Satchel Bag in early February. The seller did not ship the item for over a month and provided vague, unhelpful responses when I followed up. After weeks of silence and delays, I had to file a dispute with my credit card to receive a refund in mid-March.
To my surprise, tracking later showed the package wasn’t processed until nearly two months after my order—and was returned to China after the refund had already been issued. This suggests the seller had full control of the shipment and chose not to act until forced.
This was a frustrating, time-wasting experience. I would not order from Baginning again and encourage others to AVOID unless you’re prepared for poor communication and long delays.
March 5, 2025
Unprompted review
Reply from Baginning
Hello,
We deeply regret the inconvenience you have experienced regarding your parcel logistics.
The issue arose from the instability of customs policies in March, which led to packages being intercepted by customs and subsequently returned, causing delays in logistics. We have maintained close communication with the logistics providers to resolve the delivery issues of customers' packages, but ultimately the packages were still returned. We sincerely apologize for the inconvenience caused. Please rest assured that the logistics issues have now been resolved, and the delivery speed has returned to normal. We are always committed to ensuring that all packages are delivered smoothly.
In order to provide you with the best possible assistance, we kindly request that you furnish us with your order number or the email address associated with your purchase. This will enable us to thoroughly understand your specific case and offer the appropriate support.
We are grateful for bringing this matter to our attention, allowing us the opportunity to enhance our services.
We appreciate your valuable feedback and continuous support for our products.
Best regards,
Baginning
Scam, beware!!!
I I ordered a handbag in January with an estimated delivery date of February 12. As of May 5, no refund,no handbag. I’ve requested a refund multiple times. I was informed a refund had been issued multiple times. Do not buy from this company. It seems like a scam. It has been five months and I have no product and no refund.Buyer beware!!!!
May 5, 2025
Unprompted review
Reply from Baginning
Hi Tonya,
We sincerely apologize for the extremely frustrating experience you've had with your order. This is absolutely not the level of service we aim to provide.
The issues you encountered were primarily caused by unexpected U.S. customs policy changes that led to significant shipping delays, customs clearance complications and the package being incorrectly routed back to our factory by the logistics carrier. Please understand that these international shipping complications were beyond our direct control. Please don't worry, the logistics issue has now been resolved, and the logistics speed has returned to normal.
We want to confirm that after the package was successfully returned to our facility, we immediately processed your full refund through the dispute system as you requested.
To prevent such situations in the future, we've implemented several improvements. Your feedback, though painful to hear, is invaluable in helping us improve our services. We hope you might consider giving us another chance to demonstrate the quality service we normally provide to our customers.
Best regards,
Baginning
This company is a total scam and do not…
This company is a total scam and do not buy from them! I made the mistake of buying a fake Birkin they took my money and it never arrived and sent me on a roundabout tracking expedition that let me know.
April 27, 2025
Unprompted review
Reply from Baginning
Hi Beth,
We sincerely apologize for the frustration and inconvenience you've experienced with your order.
Please believe that we are not a scam company - we genuinely shipped your item as promised, which is evidenced by the tracking information showing the package's journey. When the logistics system initially indicated a failed delivery attempt, we also shared all available tracking updates and provided local contact information to help you investigate the package's status with the carrier directly.
Our team also worked diligently with the logistics provider to resolve the delivery issues and expedite the shipment. We're relieved to understand from your subsequent communications that you did eventually receive your package, though we completely appreciate how stressful this experience must have been for you.
We take all customer feedback seriously and have used this case to improve our shipping coordination processes. If there's anything else we can do to make this right or if you have any remaining concerns about your order, please don't hesitate to contact our customer service team directly. Your satisfaction remains our top priority.
Best regards,
Baginning
Rewriting my review
Rewriting my review, I received my bucket bag after some time, it is cute and most certainly leather. I’ve worn it many times. The shipping issues was widespread with many of my orders at the time. The timeframe below was March, not sure of the date.
March 26, 2025
Unprompted review
Reply from Baginning
Hello,
Thank you for updating your review!
We're thrilled to hear you're enjoying your leather bucket bag and that it's become a go-to accessory. We sincerely appreciate your understanding about the shipping delays during that period—it means the world to us.
Wishing you many more stylish outings with your bag!
Best wishes,
Baginning
AWFUL COMPANY DO NOT BUY
Awful experience. I placed my order in the first week of April and didn't receive my order until 3 weeks later. I ordered the woven dark brown leather tote. When I opened my package it appeared vacuume sealed, causing the bag to be misshapen. I could've looked last this however, the material is NOT leather. It stinks like chemicals so badly I've had to put it in my garage. In addition they sent me the wrong color. The bag looks nothing like what's advertised on the photos. Also the quality is exceptionally POOR. The fake leather is crumbling apart all throughout the bag.
The worst part of this financial hardship is that I've reached out to customer service on 4 separate occasions to request a return as the website instructs and no one has responded, I'm in week 2 of silence.
I've reached out now to PayPal to file a claim against the company in hopes of getting a refund.
April 22, 2025
Unprompted review
Reply from Baginning
Hello,
We are truly sorry for the completely unacceptable experience you've had with your order. Please accept our deepest apologies for any inconvenience caused.
Regarding your contact attempts, we acknowledge with regret that your messages during the weekend of April 19th were caught in our weekend backlog. While we processed them in chronological order when we returned on Monday, this delay was unacceptable. Once we received your photos on April 23rd, we immediately initiated a full refund process for you through PayPal.
A personal follow-up from our quality control team to understand how we failed so we can prevent similar issues.
Your feedback, though painful to receive, is helping us improve. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.
Sincerely,
Baginning
Terrible Customer Service
I purchased two bags from them, and the stitching was intensively rainbow like, not like in their ads which look grey and muted. You can't zoom up to the bags on their website. I wrote and asked to return them. They were nasty and snippy, telling me "if I insist" to return the bags, they would give a 25% discount to keep them and I could sell them myself. They didn't want the bags back.
Then I find out they are in China NOT the US as they promote "Free US shipping" and it would cost me 70 to return them on a 106 purchase. I asked them for a return label and they could take the cost off my return and they won't reply. I asked them again, for the return label and they can take the cost off of the return label off the refund and they won't reply.
DO NOT BUY from this store. Horrible customer service and they are not in the US, nor honor US consumer laws.
March 26, 2025
Unprompted review
Reply from Baginning
Hi Jan,
Thank you for sharing your concerns with us. We take all feedback seriously and want to ensure we address your experience properly.
We want to clarify that we do accept returns as outlined in our return policy, and we regret any confusion that may have occurred during your interactions with our team.
Please contact our customer service team directly so we can assist you properly. After identifying the order, we will thoroughly investigate what happened and provide a personalized solution to resolve your concerns
Your satisfaction is important to us, and we're committed to improving our service based on your feedback.
Best regards,
Baginning
Perfection
I bought the bags for my daughter and she loved them. Very high quality and beautifully made
April 11, 2025
Reply from Baginning
Hi Yvette,
Thank you for your review!
Nothing makes us happier than knowing your daughter loves her new bag! Thank you for trusting us with your purchase and for appreciating the quality craftsmanship.
We hope it brings her many stylish adventures!
Best wishes,
Baginning
I am a new customer of bagininng I…
I am a new customer of bagininng I ordered 2 items from them it is a purse and a wallet and OMG i am so pleased, my items are so well crafted and leather is so soft but sturdy, I absolutely love ❤️ everything I purchased.
Cannot wait to order again.
Thank you
A very pleased customer
Sheila W.
April 11, 2025
Reply from Baginning
Hi Sheila,
We're absolutely thrilled that your first purchase with us has been such a success. Knowing that you love both your purse and wallet - from the soft leather to the sturdy craftsmanship - makes our day!
Your enthusiasm is exactly why we pour so much love into creating quality pieces. Thank you for taking the time to share your experience. You've just made our entire team smile.
Best wishes,
Baginning
The quality of the leather bags sold…
The quality of the leather bags sold me. My bags I bought Are beautiful. Great experience from start to finish. No issues with the sender. I loved my bags so much I placed a second order. I’ll also be placing a third order for the bags I passed on. It’s not cheap quality.
April 15, 2025
Reply from Baginning
Hi Mene,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you love the quality of your leather bags.
Crafting beautiful, high-quality leather bags is our passion, and your kind words reaffirm that we’re on the right track. We can’t wait to see which styles you choose next and hope they bring you just as much happiness as your current favorites.
Thank you for being such a valued customer—we truly appreciate your support and trust in us. See you soon for your next order!
Best regards,
Baginning
Loved this bag
Loved this bag. Arrived in about 2wks. Tracking was a problem once handed of to USPS, but arrived well packaged.
March 8, 2025
Unprompted review
Reply from Baginning
Hi LorieandFred,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you love your new bag! We're grateful that the package arrived safely and in perfect condition. We take great care in our packaging to ensure every item reaches our customers intact.
We appreciate your patience and understanding regarding the shipping process. If you ever have any questions about future orders or need assistance with tracking, please don't hesitate to reach out to our customer service team.
Warm regards,
Baginning
Ordered 4 purses…
I have ordered 4 purses from this site and am very happy with the delivery time and quality of the purses. I have recommended this site to a few people who have also ordered from this site. I will definitely order from them again.
March 17, 2025
Unprompted review
Reply from Baginning
Hi Liz,
We cannot thank you enough for being such a valued customer and for your wonderful recommendations to friends! Knowing that you've purchased four purses from us and continue to be satisfied with both the quality and service means the world to our team.
Your loyalty inspires us to maintain the high standards you've come to expect from Baginning. We're especially touched that you've shared your positive experience with others - this is the greatest compliment we could receive.
We look forward to serving you again soon.
With sincere gratitude,
Baginning
Super happy with my bag
Super happy with my bag, absolutely beautiful
February 25, 2025
Unprompted review
Reply from Baginning
Hi Madeleine,
Thank you for choosing us and for taking a moment to share your happiness.
We hope this bag brings you many compliments and becomes a treasured part of your collection.
Warmest wishes,
Baginning
Reply from Baginning
Hi Lynn,
Thank you for your kind words about your shopping experience with us! We're pleased to know that you found our prices reasonable, shipping prompt, and communication clear - these are all aspects we work hard to maintain.
We appreciate you taking the time to share your positive experience and hope to serve you again soon.
Best regards,
Baginning
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