Bags of Love Reviews 

7,449
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring exceptionally clear photos and wonderful materials that exceed expectations. People also love the incredibly fast delivery times, often receiving their personalized orders within just a few days of placing them. Some reviewers were not happy with delivery delays, noting that packages sometimes took longer than expected to arrive. A few other people also felt that certain items suffered from printing defects, such as faded colors, unexpected blank sections, or missing parts. Consumers occasionally experienced frustrating interactions when trying to resolve these unexpected problems with the support team.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent print clarity and overall... See more

Quality

Consumers find quality to be positive and consistently praise the fantastic items, high standards, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, frequently highlighting smooth... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable and... See more

Service

Customers report widespread satisfaction and praise the fabulous service provided. Reviewers note that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear. The delivery took slightly longer tha... See more

Rated 5 out of 5 stars

Brilliant! I had a canvas print of a photo made. Excellent quality and my order was processed and delivered within a few days. So pleased with it that I ordered another one. Great to support a local U... See more

Rated 5 out of 5 stars

Ordered a personalised flag for my husbands birthday for use at a festival. All questions were answered very timely, product was delivered within the time scale promised. Flag looked fab good mate... See more

Rated 5 out of 5 stars

I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £5... See more


Company details

  1. Gift Shop

Information provided by various external sources

Design products online in exceptional quality, built to last, by our talented team in London.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(7,449)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company!

The products from Bags of Love are really lovely and well made and their service is friendly and efficient. Their design check function is very helpful and easy to use, it’s so good to know whether what you have made will work or not. I wouldn’t get a photo gift from anywhere else!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous. I ordered an enlargement of a photograph my husband took on canvas and I was concerned, because of the size, it wouldn’t be very crisp. The canvas is stunning. I’m really thrilled. Thank you so much. I’d definitely recommend this company.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fast efficient friendly service

Fast efficient friendly service. Would well recommend and will be using them again.
I received the personal photo blanket with speedy postage and was not disappointed. Looks amazing thank you :)

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

absolute excellant service.

absolute excellant service.. brilliant communication.. and a stunning end result re canvas pic... cannot rate highly enough and will go nowhere else for any pics... 10/10...

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from Kajal

Great customer service from Kajal, who personally ensured that a photobook I'd ordered as a present for my Grandma's 100th birthday arrived in time. The photobook tool was also really easy to use and made a great gift. Thank you!

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

I have used Bags of Love twice now and…

I have used Bags of Love twice now and the quality and use of online design and choice of fabrics excellent. The courier was slow but as soon as I emailed the company it was sorted out. Happy to recommend. 👍

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with mOutstanding Customer Service and High-Quality Products! I couldn't be happier with my experience with Bags of Love.

I couldn't be happier with my experience with Bags of Love. The customer support team went above and beyond to ensure all my needs were met, displaying exceptional attention to detail and genuine care. From the moment I reached out, they were incredibly nice, guiding me through every step of the process with patience and professionalism. The quality of the products is top-notch, and they truly made sure I was satisfied with every aspect of my purchase. I highly recommend Bags of Love for anyone looking for great service and beautiful products. Five stars well deserved!

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

An Awful Website that just does not deliver

I have just spent 5 days adding photos to a photo album for my daughters 30 Birthday and then this morning all the collages disappeared. When I went to find out about it all I got was an AI robot that would only answer specific questions and nothing about collages. Now after retrying to get everything back it has completly failed and now when I go back in the photo album I created has disapperaed and I am left with nothing. This company is a complete joke and dangerous as they lead you up a path where you think you are getting a great service but in reality it is awful.

02/09: just after seeing a review comment from "Bags of Love" and it does not fill me with any confidence. At no stage have they said that they will provide the facility to ask an open question such as why the photo montage tool is deleting all my photos or that the app just freezes as you are doing something and you lose everything. I did actually save several times and the app confirmed saved but nothing must have been saved. The one thing I would say about my experience is that it made me aware of how wrong these things can go, so I took the time to research fully the options that were available as well as feedback/reviews. This allowed me to choose an alternative company that had an app you could download instead of doing everything online. The app worked really well and when I saved it was always available and never broke down. They ended up cheaper than "BAGS OF LOVE" but still have to recieve the album so will give an update on delivery and quality of the product once I get it.

August 27, 2024
Unprompted review
Bags of Love logo

Reply from Bags of Love

Dear Joe,

I’m truly sorry to hear about the issues you experienced with your photo album. We understand how frustrating it must be to spend so much time on a project only to encounter problems, and we sincerely apologize for the inconvenience this has caused.

We’d like to resolve this as quickly as possible. To assist you better, we will be reaching out to you via email to gather more details about your experience. This will help us investigate the issue thoroughly and work towards a solution.

Please note that if designs are not saved to the cart or if account details are not added, they might be removed as they are stored in your browser’s cookies or cache. To avoid this in the future, we recommend saving your designs for later at the checkout page, which allows you to access and continue from the same point.

Thank you for bringing this to our attention. We are committed to improving our service and ensuring that your experience is a positive one. We appreciate your patience and look forward to resolving this matter for you.

Best regards,
Bags of Love Team.

Rated 5 out of 5 stars

Printed image on a plate

I wanted a circular image on a circular plate as part of a fun present. I have previously had art work printed on a glazed expensive porcelain plate and was surprised at the price of the plastic plates. Excellent value. The product arrived promptly. The staff had checked the image and it was perfectly centred. Great colours!

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

Time wasters

I'm surprised with the similarly written positive reviews here. I had a bad experience. The collage design part of their website is very clunky and I wasted two hrs on it. No problem they said, we can sort, but the result they came up with had funny lines between the photos and when I asked them to fix it the the customer service fiasco started. Umpteen phone calls and >24hrs later I never had a single email from them and they kept lying about when they would get back to me. Their design team is in India and their comms seem to be poor. Life is too short for this kind of stuff. Went elsewhere.

July 24, 2024
Unprompted review
Bags of Love logo

Reply from Bags of Love

Hi Bruce,

First of all, I would like to apologize for the experience you've had. We strive to provide the best customer support and assist our clients in every way possible. We'll review your case and get in touch with you as soon as possible to resolve this issue. Thank you for bringing this to our attention.

Best Regards,
Bags of Love team

Rated 5 out of 5 stars

Words can’t describe how good this company is

Once again I ordered a canvas from bags of love and this company never fails to exceed expectations, the canvas was ordered Monday evening and arrived Wednesday early morning, during every stage of production the company sent me an email updating me and reopened super fast when I messaged them a query.

Honestly I said it last time and I’ll say it again. If you want a canvas or anything like that made. Don’t waste money on other company this is the only company I trust to make my canvas because it’s so clear that they put love and care into making your order. To other companies you are just their income, but you bags of love they treat you like your a friend and they are doing you a favour.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic company.

What a fantastic company.
I ordered a photobook for a teacher's gift.
The order was very last minute. When placing the order I contacted customer services, who advised the best delivery and helped progress the order as soon as it was made.
True to their next day delivery promise, I received the photobook the next morning.
Not only a fantastically quick service, but the book itself was great quality and the print was excellent.
I would highly recommend this company.

July 16, 2024
Unprompted review

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