BAI Embroidery Machine Reviews 

Great machine & their customer service is always so helpful when i can’t figure something out or i run into a problem with my machine.

I'm new to embroidery. Two months ago, I went to the Bai warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer and was very thorough. He did an amazing job showing me how to use everything and how to maintenance my machine.
I watched all of the YouTube videos provided by my sales rep, Erica. I've only had one minor issue when setting up. When Steven wasn't able to assist, he got Luke to step right in. After that I hit the ground running. No issues whatsoever. I haven’t needed support as everything has gone smoothly. The reps in the FB groups are very supportive with helping people with issues. Majority of question and problems I see in the groups are user error. I'm very happy with my purchase.

Thought for a second
I’m new to embroidery. Two months ago, I went to the BAI warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer, and he was very thorough. He did an amazing job showing me how to use everything and how to maintain my machine.

I watched all of the YouTube videos provided by my sales rep, Erica. I’ve only had one minor issue during setup. When Steven wasn’t able to assist, he had Luke step right in to help. After that, I hit the ground running with no issues whatsoever. I haven’t needed additional support because everything has gone smoothly.

The reps in the Facebook groups are very supportive and helpful when people have questions or issues. The majority of the questions and problems I see in the groups appear to be due to user error. Overall, I’m very happy with my purchase.

I went to the Bai warehouse in Atlanta Georgia to get hands on training. Corey was the trainer and he did an amazing job showing me how to use everything and how to maintenance my machine. I feel much more confident now. I have begun embroidering and things are working great! Thanks Corey! The customer service is above par!

Bai support team is AMAZING! After searching the Facebook group for answers. I did anything to help me with my problem so I reached out to them. And Woody responded to me and immediately and had Luke contact me to help me with my error. Within no time Luke had my problem resolved. I had no down time, they got me back up and running asap and is amazing. I'm blow away at the Bai team's customer service! I'm so happy I chose the Bai embroidery machine. I 100% recommend them to anyone in need of a embroidery machine.

Luke Ren helped me out when I was panicked and freaking out and he got me back up and running via videos/messaging. He worked one on one with me for over an hour and was so kind. THANK YOU!!!

I'm a new BAi embroidery machine owner and have had to reach out for support several times since my purchase in December. Most, if not all, of my issues are new user related and have nothing to do with the machine. Even so support has been quick to respond (note that they are in China so their schedule is a little different than my typical one here in the US). They have helped me solve all of my issues quickly and completely. I am delighted with both the machine and the continued support I've received.

Truly a professional team to work with. Always responsive and always willing to assist.

I'm new to the world of embroidery. I chose the BAI MIRROR without any prior experience. Thanks to this great support, I haven't regretted it. Thank you so much for your help!

Customer support is A1. They make sure that if you're having a problem with your machine, they are doing everything to solve that problem. Great customer service.

I’ve had my Bai almost a year now and wouldn’t trade her for anything!! I was having such a hard time with my
Threads and REN went above and beyond to help me figure out what was going on. You can’t beat their tech services!! 10/10 ❤️

Highly recommended
I own a Bai mirror embroidery machine, and I want to share my experience. Initially, I struggled because only needle 15 wouldn’t trim, while the other functions worked perfectly. As a new Bai user, I was quite frustrated trying to fix the issue on my own. I spent hours searching on YouTube but couldn't find a solution until I discovered Wonder Liu on Facebook. He was incredibly helpful, guiding me to contact the technicians and even creating a support message group. When I explained my problem, they responded within minutes. Following their instructions, the technician immediately fixed the issue.
🌟🌟🌟🌟🌟Thanks to their quick action, the technician resolved the problem instantly. I was blown away; I was amazed, relieved, and grateful for their quick and effective assistance. Their support turned my frustration into a positive experience. I truly appreciate their help and highly recommend this technician and Wonder Liu on Facebook. Thank you so much for turning my problem into a success story!

The best experience ever with customer service, technical support and the machine (bai mirror 15needles) amazing excellent product and quality… I have more than 1 year with my machine and always they answer any question or problem that I have.

I had to contact customer service for a minor issue with my Mirror machine. responded quickly. He sent me a video showing how to fix the problem. It was a simple adjustment that took me only 1 minute to do, and my machine was back up and running for a long production session!

I highly recommend all machines and their professional team. You can easily find technical support on bai.store .

When I was going through the decision making process my rep was super helpful in answering all my questions as well as in detail explaining everything! I've Owened embroidery machines for a few years before buying a Bai and wanted it more specifically for hat embroidery and 2 weeks in I'm loving it!

The buying experience was great, although I was a little nervous buying this machine online. But the customer service is absolutely fantastic, from shipping to answering questions to sending videos of how to solve a problem. I am so impressed by this team and have not regretted my purchase for a moment. Highly recommend BAi!!!!

I have the Bai 2 head Vision…, never embroidered in my life. I bought it Oct 2025… it’s been a huge learning curve but I’ve had my issues or questions answered with a fast response and Luke Ren hands down knows everything about this machine inside and out!!! He’s been very helpful!! He has sent a ton of videos to help me understand my machine!!! Thank you!!!

My machine was purchased last September from Richword and has been really reliable. Almost any issue I've had was user error (I was extremely new to machine embroidery).
I did have an issue a few days ago where I lost use of half the needle. I posted in the Facebook group and in touch with Luke Ren on messenger. He had me send a couple pictures and a video, and was able to very quickly diagnose the issue, let me know the piece that needed to be replaced was in my bag of parts, and sent me a video showing how to fix it. I ran into another issue (my doing) and he once again diagnosed and sent a how to video.

The BAI engineers have been amazing! Super patient, knowledgeable, and really took the time to help me understand my BAI Vision 2 head step by step. Their support is making the learning process so much easier and less stressful. I truly appreciate their professionalism and quick responses—top-tier service!

I showed interest and I got contacted by Amy Wang right away, I am new to embroidery and so far I am very happy with the Bai Mirror and the technical support I have received.

The Bai team are so responsive! I appreciate all their help in trying to get me up and running. Quick response and noticed my issue right away. Was able to center my design and I'm currently stitching it now!