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Rated 1 out of 5 stars

Not at all what I expected. I bought the Organic Mineral Face and Body Sunscreen SPF 50 as it is safe with no harmful chemicals and because of it being a british business. The reviews said it was lig... See more

Company replied

Rated 5 out of 5 stars

Fantastic product My little girl was reacting to sun creams, giving her eczema flare ups. This has been very moisturising, very water resistant too, you can see the water droplets just sat on top, it... See more

Rated 5 out of 5 stars

The rose regenerating serum smells delightful the Consistency is silky and soaks in fast skin left so soft and smooth , item was sent within a few days . Organic and natural products are my fir... See more

Rated 5 out of 5 stars

Once I got down to using the products regularly and consistently, the results were self-evident. I particularly like the eye cream which, after a poor night with little sleep, manages to make me loo... See more

Company details

  1. Beauty Product Supplier

Information provided by various external sources

An Innovative Skin Care Range Using The Highest Quality Plant-Based & Organic Ingredients. PETA Certified Vegan and Cruelty Free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

80 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Not at all what I expected

Not at all what I expected. I bought the Organic Mineral Face and Body Sunscreen SPF 50 as it is safe with no harmful chemicals and because of it being a british business. The reviews said it was light and easy to apply which is the complete opposite of the thick, oily and difficult to spread product that I received. Definitely not good for the face as it leaves the skin white and extremely oily. The smell is also unpleasant.
I was offered to upgrade for the bigger size on checkout and sadly did so. I am now stuck with it after paying an astounding £38. Highly disappointed.

April 1, 2026
Baie Botanique logo

Reply from Baie Botanique

Dear Camilla,

Thank you for taking the time to share your feedback, and I’m really sorry to hear that the sunscreen wasn’t what you were expecting.

Our SPF 50 Face & Body Sunscreen is a 100% mineral formula designed to provide high, broad protection using zinc oxide, which naturally creates a more protective barrier on the skin. Because of this, it does have a richer texture compared to lighter daily facial SPFs, particularly those designed purely for cosmetic wear.

It’s also water-resistant, which further contributes to a more substantial feel on the skin. Many customers find that applying a small amount and warming it between the fingers before gently patting and smoothing helps it absorb more evenly.

We completely understand that if you were looking for a lightweight, everyday facial SPF, this may not have been the best match for your needs, and we’re very sorry for any disappointment caused.

Please do feel free to reach out to us directly at support@baiebotnique.com, as we’d be more than happy to help find a product better suited to your preferences or assist further. We also offer a 30-day satisfaction guarantee, so if the product wasn’t right for you, we’d always aim to support where we can.

Warmest regards,

Sophie
Baie Botanique

Rated 3 out of 5 stars

Not impressed - if you care about what is inside the actual product

For a while that I was looking for a sunscreen for my daughter that doesn’t have nasty reagents on it. Finally found it in this brand. Thinking that they really cared about what they put on their products, I’ve also bought some products for me - regenerating serum and face cream. Not cheap at all, however I always prefer the quality so I guess it was not so expensive if it doesn’t have nasty products. I was shocked to find that the cream has Phenoxyethanol that has moderate risk - irritant, potential allergen, potential endocrine disruptor and pollutant. So for sure not buying again.

February 28, 2026
Baie Botanique logo

Reply from Baie Botanique

Dear Mariana,

Thank you for taking the time to share your feedback.

We completely understand your concerns around ingredients, particularly as this is something we are very passionate about and continuously consider as we evolve our formulations.

Phenoxyethanol is still used in a very small number of our earliest formulations (two products originally launched when we started the brand 11 years ago). Whilst it is an approved preservative under major global cosmetic regulations and considered safe when used within permitted limits, where it helps protect products from microbial contamination, our preference today is to formulate without it.

As our brand has evolved over the years, our approach to formulation has also developed. Everything we have developed over the past eight years, including our suncare range, has been formulated without phenoxyethanol, along with a number of other ingredients we also choose to avoid. We have already reformulated one additional product that previously contained phenoxyethanol and continue to carefully review the remaining formulations over time, with a focus on maintaining the performance and sensorial experience our customers know and love.

We understand that ingredient preferences are very personal, and we always aim to be transparent so customers can make informed choices.

If you would like any further information or guidance on selecting products aligned with your preferences, we would be very happy to help. Please feel free to contact us at support@baiebotanique.com.

Warm regards,

Sophie
Baie Botanique

Rated 5 out of 5 stars

Prompt delivery and service

I have bought your products over a period of 2 years and have been extremely satisfied with the sun protection products using them in the Caribbean and African continent. Prompt delivery which is important when trying to organise a holiday

January 28, 2026
Rated 5 out of 5 stars

My favourite serum

My favourite serum was delivered efficiently, well packaged and super quick. Baie is definitely my go-to for the wonderful serum! Love it in the pump-action bottle that delivers just the right amount. If the moisturiser went back to its original pump-action bottle, I would continue to buy that too!

November 22, 2025
Rated 5 out of 5 stars

Soft, smooth skin

I have been using the Baie Botanique Rose Renew products for a few weeks and I am super happy. I am in my 60s and with these products, my skin feels soft, smooth and hydrated. I use the serum, eye cream and moisturiser in the morning, and the face wash, serum and face oil in the evening. The face wash and the oil both go a long way - you only need a tiny amount of each!. The products also smell lovely.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Telephone Consultation Advice

I recently had a telephone consultation with Sophie from Baie Botanique, and I found her advice on the products I purchased to be incredibly insightful. I've been using Baie Botanique products for the past year, drawn to their natural ingredients and gentle formulations.

The light scents of their products are truly amazing! I've found the following products to be particularly effective:
- Face wash
- Cleanser
- Face balm
- Rose face cream
- Face oil
- Rose eye cream

I use them as instructed, layering the products for optimal benefit. I'm thoroughly impressed with the results and would strongly recommend Baie Botanique to anyone seeking natural, effective skincare solutions. I'm excited to explore more of their products in the future!

October 14, 2025
Rated 5 out of 5 stars

The best mineral sunscreen I’ve ever…

The best mineral sunscreen I’ve ever tried and I’ve tried a few! Rubs into the skin with no white cast, smells nice and is moisturising. Bought some for myself and my baby and would highly recommend both. Big bonus is no nasties in the ingredients.

August 16, 2025
Rated 5 out of 5 stars

Fantastic product

Fantastic product
My little girl was reacting to sun creams, giving her eczema flare ups. This has been very moisturising, very water resistant too, you can see the water droplets just sat on top, it stays on very well and doesn’t need reapplying every ten mins! Her skin never felt so good! Absolutely worth the money.

June 17, 2025
Rated 5 out of 5 stars

Brought for my 2 year old grandson…

Brought for my 2 year old grandson currently in Dubai constantly out in the sun running around in the water for long periods having his best time, this cream I researched before buying I can honestly say it’s amazing not only is it natural no harmful chemicals going into baby’s body it works to protect them form the harmful sun in a way I can only invite you to try for yourself.

March 13, 2025

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