Bailey and Coco Reviews 341

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more


Company details

  1. Pet Store

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great bag

Great bag. Big enough for 2 treat pouches, wet wipes, hand sanitizer ( you can’t be too careful), a pair of sunglasses, a spare lead, collapsible sun hat, poo bags, my phone and room to spare! Perfect!

March 27, 2026
Rated 5 out of 5 stars

Harness,cooler and lead set

Excellent material very strong, works very well for my pocket bully a great colours and very quick delivery. Good value for money did order wrong size and this was exchanged very quickly

March 20, 2026
Rated 5 out of 5 stars

Excellent Company

Excellent Company. Really friendly and exceptionally fast delivery. Their products are of the highest quality and fit. Highly recommended.

March 27, 2026
Rated 5 out of 5 stars

Amazing!!

Very quick delivery, the items are very good quality and look lovely on my puppy this is the second set I have purchased now and will get more in the future 😊x

March 18, 2026
Rated 5 out of 5 stars

Bag for dog walking

Bought as a gift for my daughter, she was very pleased with the bag and uses it all the time when she takes her dog out as there’s plenty of room for all the items she needs and the compartment for the poo bags is very handy. We would definitely recommend.

March 18, 2026
Rated 2 out of 5 stars

late delivery and poorly made

late delivery seller didn't respond for 2 days postage not reimbursed just basically told me to deal with it product itself is very poor plastic hoop for the dog lead Attachment which is not going to last whatsoever every harness ive ever brought apart from this one had a sturdy metal hoop why you would use plastic on a dog harness is beyond me I will not be buying from this seller again

March 30, 2026
Unprompted review
Bailey and Coco logo

Reply from Bailey and Coco

Hi Gary,

We are sorry to hear that you were disappointed with your recent order.

After checking your order and email correspondence, your first message was received on Friday evening and a further email was sent on Saturday. We then replied on Monday morning, which was the next working day for our team.

Your order was placed on Wednesday and dispatched on Thursday 26th March using Royal Mail Tracked 48, the shipping option selected at checkout. It was delivered on Monday 30th March. As outlined on our website, Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch.

We would also like to reassure you that the D-rings on the harness are not plastic. They are metal with a polymer coating and are strength tested for everyday use. The finish on our Colour Drops styles differs slightly from some previous designs, which may be why they appeared different.

We are sorry again that your experience did not meet expectations.

Kind regards,
Laura

Rated 5 out of 5 stars

Xxs harness

I’ve been struggling to find a harness for my toy poodle puppy that is sturdy. Most sizes are X-small but they don’t fit her. I found the Bailey and coco one and it’s brilliant I have room for when she grows to save buying another and it’s stopped her pulling

March 16, 2026

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