Bailey and Coco Reviews 341

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more


Company details

  1. Pet Store

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely lovely x

Absolutely lovely x

Fast service and very pretty, very girly which was what we wanted and now we hope people stop saying "he's a nice boy: good product will buy again .

March 6, 2026
Rated 4 out of 5 stars

Great product, a little small...

The process was easy from buying to delivery. The harness set I bought in green tweed is lovely and great quality. However I found the sizing a little small for my Frenchie Frank. And he's not on the big side. But would definitely order again.

March 6, 2026
Rated 5 out of 5 stars

Good Quality Produce

Fantastic product and a lovely colour. Arrived in good time. Regular correspondence through out the process. We are very pleased with this and it looks great on our dog.

March 4, 2026
Rated 5 out of 5 stars

Excellent!

Excellent quality products i purchased the harness collar and bow tie in the forest green. Super quick delivery and customer service excellent - totally recommend

March 5, 2026
Rated 5 out of 5 stars

100% as Always!

Bailey and Coco are always putting 100% into everything! We recently got their new Charcoal Tweed collection and adore it. It’s stylish, amazing quality and always, super easy to clean and the range of adjustability is fantastic!

February 5, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
Delivery was quick
Had an issue with the sizes because our
Dog is in between size with the Bailey and Co Co Harnesses I ordered a Medium my dog is a sproodle but he needed a large
So I would size up .
Bailey & Coco responded quickly
And replaced the Harness
Thank you
Jane

February 23, 2026
Rated 1 out of 5 stars

Did not live up to 30 day money back…

Did not live up to 30 day money back guarantee. Product does not do what they advertise.

February 23, 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Claire,
We’re sorry to hear you were disappointed with your order. We did respond to your emails and explained that our 30-day returns policy applies to items that are unworn and unused. As the harness had already been used, we were unfortunately unable to accept it back for a refund.

We also offered further fitting support and asked for photos so we could take a closer look. From what you described, this did not appear to be a fault with the item itself, but rather that the harness was not suitable for your dog.

We’re sorry for any inconvenience caused.

Kind regards,
Bailey & Coco

Rated 5 out of 5 stars

Love that it doesn’t go over my puppy's head

Love that it doesn’t go over my puppy’s head. Lovely choice of colours. I needed a new harness and longer lead for my rapidly growing cocker spaniel puppy. He looks so smart now in understated forest green tweed and it’s comfortable and feels strong. I was worried I might have fallen for fashion over functionality (as the designs are so cute!) but it’s really strong and practical. It arrived quickly, no fuss, minimal packaging. Really pleased (& so is pup)

February 27, 2026
Rated 1 out of 5 stars

My parcel never came and they do not…

My parcel never came and they do not respond to emails

February 20, 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Lauren,
We’re sorry to hear you’ve been unhappy with your experience. We did respond to your emails on 4th and 6th March and advised that we were looking into this for you.

Royal Mail tracking shows the parcel was returned due to the delivery address being incomplete, as the house number was missing from the address provided on the order. We have not yet received the parcel back and are currently contacting Royal Mail for a further update so we can assist you as soon as possible.

Kind regards,
Bailey & Coco

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