Bailey of Bristol Reviews 

I bought a Bailey Caravan in 2022. This one was my 4th caravan from Bailey. Since buying it we have sadly had nothing but issues with it. It has been in to have doors fixed, windows fixed, the toilet fixed etc etc. Considering it's just my wife and I that stay in it, it should be in immaculate condition. We have recently discovered it now has mould in it which has rapidly spread. As any avid caravanner will know water ingress in a caravan is the last straw. Even more so when you discover this began as a result of faulty window fitting during assembly. I wrote to the CEO Nick Howard to express my total disappointment in the workmanship of this caravan. Needless to say I received no response. When the CEO doesn't care it speaks volumes about the staff below him. Our caravan is now yet again booked in to be 'fixed'. It has spent more time in being 'fixed' than it has being used. I will never ever buy another Bailey Caravan again and I would strongly advise anyone thinking of buying a Bailey Caravan to go elsewhere. They accept no responsibly whatsoever for their failings and leave people feeling disappointed and ripped off! Absolute disgrace!

11/4 Update : Van now finally booked in for repair in July, it could have been in June but we have bookings to use the van at that time. Happy that Bailey has put in some effort to expedite, but really we shouldn’t have had to chase this up the way we have. I’ll update again once the repairs are completed. Thanks.

8/4 Update : Parts now confirmed as delivered to the Workshop, so thats taken 7 months from inspection to parts availability. Now the wait for Workshop capacity, fingers crossed we can fit between our planned use of the Van.

2/4 Update : Note that Bailey are “looking into” my complaint as per their response of 26/3, however still no tangible update on the missing parts or when we can hope to have our Leaky Lisbon repaired.

18/3 Original Post : Having owned a Bailey before we decided to trade up to a Grande Alicanto Lisbon and took delivery in August ‘22 though it is a ‘23 model, this was supplied by Campbells of Preston. On the whole we have been very pleased with the Lisbon and having taken early retirement have done a number of extended trips, we find the van comfortable and easy to live in. After almost a year of ownership and a few minor niggles image our horror to find the inside of the van flooded after a relatively short drive in heavy rain. We managed to establish the significant leaks were from the nearside windows and to a lessor extent from the three front panoramic windows and were advised by Campbells to Tape up the windows using clear Gorilla Tape. This first service was due and as we live some 350 miles from Campbells we used a local approved workshop instead as we had with our first Bailey. The result of the damp inspection was shocking, damp readings in the 60-70% range in the worst location and several areas with readings well above the 15% “investigate” threshold.
Passing the survey as well video evidence to Campbells we were advised they couldn’t perform body repairs so would use a sub-contractor Motorhome and Caravan Repairs nearby and we should take the van there for inspection. Due to the distance involved we arranged the inspection as soon as we could which ended up being on the 8th September’23. The inspection revealed that the sticky tape seemed to be working and it was evidenced that most of the very high damp readings had started to reduce but were still high. We summise that the windows may have been leaking for some time undetected rather than being a one off like we originally thought.
A claim was raised with Bailey to replace the two side windows and to investigate a repair the extent of the damp in the floor and damage it may have caused. Months passed and we struggled to get updates, we were informed on the 3 Nov ‘23 by MH&C Repairs that our claim 7623830 had been approved and parts were expected to dispatch from Bailey (Prima) by 10 Jan ‘24. This date came and went and we heard nothing, a few emails back and forth also got us nowhere, then a call from MH&C Repairs informing us the parts were not due until April ‘24. Not being at all happy about this latest update I decided to write to Bailey directly via their website about the parts. I got a reply on the 26th Feb ‘24 from Nicholas East at Bailey indicating that “All the items are ‘On Pick’ and will be despatched by the end of the week.” A delivery of up to two weeks was indicated which took us to last Friday 15th Mar ‘24.
Optimistically I called MH&C Repairs last Friday afternoon to be informed they would have to call me back (which they haven’t). Separately I replied to the earlier email from Nicholas East to see if Bailey can confirm from their end that the parts have been delivered, today 18th Mar ‘24 I received a reply informing me that all the parts were delivered apart from a Window which is to be delivered directly from the manufacturer, no indication when (and what happened to the original window which was “On Pick”?) I have replied to Nicholas requesting this claim 7623830 be escalated within Bailey but frankly we are completely unimpressed by Bailey in processing our claim.
We bought what we thought was a luxury caravan from a reputable manufacturer and we’ve ended up with significant leaks, water damage and damp smell. We are hugely dissatisfied with Baileys after sales care, Campbells as a Dealership who basically have washed their hands of the issue, and a repair shop stuck in the middle without the bits to do the work.
ABSOLUTE DISGRACE and meanwhile we rely on stickytape to keep the rain out of our £40k Caravan.

My experience so far has been great - we've just bought a Discovery and have transferred the warranty in to our name (we bought from a guy who has bought it new last year). The form was easy to complete, and I had confirmation that the transfer has taken place.

My Autograph 79-6 went in for a repair ro the drop down bed brackets,which had caused cracks to the inside walls. Iwent through my dealer who organised a back to Bailey warranty repair. Bailey said they would have the vehicle for three months to effect these repairs. It has now been with them for nearly eight months. The customer services work not tell me anything, alm questions have ro go through my dealer. Everytime the dealer spoke to them Bailey would say that they are quiting for a certain part. First it was exterior locker doors, then Labels, then A new Shower and now it is waiting for a new rear bumper. I know the repair turned out to be a major one, with Bailey having to completely reach both side panels. The shower and bumper replacement was because they didn't fit correctly when the new sides were fitted. They knew thi was a big job but they still quoted three months. It went to Bristol on the 10th of July, so I lost the use of my vehicle for a whole season. Even my dealer is fed up with there service and lack of replies and information. My dealer had now requested the vehicle back until the new bumper arrives. So at least I can get the use of the vehicle. Whilst at Bristol the Hab Check and vehicle became ober due. I have sent two complaints via email. Even asked to speak to a manager but was told no available and that they wouldn't call me. I am discussted with this poor customer service by Bailey. They do not seem to cate about their customers at all. Anyone considering a Bailey should have a look at the Bailey owners site.

Unfortunately this company allow frauds to sell their caravans . Their appointed dealer in Harrogate Steve Mann caravans is under a massive fraud investigation for selling campers and caravans and not settling stocking finance . Shame on Bailey .

I bought a secondhand Bailey caravan and have been impressed with the responses I got from the aftercare team. Nicholas was happy to transfer the remaining warranty even though one of the services was three weeks outside their allowable service window. Hopefully I won’t need to see how good the warranty actually is. The van is a 2020 Bailey Unicorn Cadiz black edition which we are delighted with.

A lady called Di in the afterCare dept.
Understanding of the situation and the length of time that has elapsed, having to put up with a caravan in such poorly state
! Within 30 mins had put everything in order and made things happen, followed it up several times and kept me informed throughout. First class ambassador for Baileys,
Warranty is now going ahead hopefully will be good within the next few weeks

Be aware that if you need warranty work done use the company that supplied the caravan. If you use another ATS (who suppose to cover warranty work and you must use if under warranty). You can be charged still for extra labour charges. Warranty on a replacement ‘trip switch’ for a caravan less than a year old is costing an extra £45 labour as Baileys only pay them £35 pounds towards fitting it. I have been referred to the Terms and Conditions but who reads every part! Thought it be like a car if it’s faulty it’s fixed at no extra charge. So if you buy a caravan make sure it’s local dealer, as getting it back to dealer for warranty work could be a problem. As mine is in Devon and we are in Essex as we bought it at NEC show. Hope this helps new buyers

Well, we are new to Bailey Caravans, having previously had a Swift. My dealings with the company so far, and the Van itself have been excellent. We really love everything about our new van and hope to enjoy many holidays in it.

Very speedy response time & an email replying to my request! I knew exactly what I had to do.

Thanks for replying bailey Bristol ,I have had reply from your customer service not interested, They have known about the floor for 6 months and said in the beginning they will get procedure and let my caravan service at longeaton derby know ,they just come up with it and I would have to foot the bill ,the procedure I've been waiting for as I was told longeaton service left the body off to do the job that quality control could of put right if it was inspected properly in manufacturing, customer service said to cut the lino and glue it down I've been waiting for that for over six months, just incase no one knows the lino is on a roll full length of the caravan which a stone got underneath and you want them to cut it and glue it is this from your experienced experts on repairing their faults on my not yet three year old caravan

We have a 2014 bailey approach autograph.
Damp is common with these vans where floor meets the wall. poor design and poor workmanship in equal measures.
Parts are hard to get and very very very very expensive as are repairs and would not buy again.
Fixed the water ingress and damp myself and modified.
If I can do this surely bailey could address these faults when building, Alutec good concept but dont work. compossit floor may help but sack design team might be way forward
Dry walls and roof but wet floors with Alutec, just read on motorhome sites its the main topic.

We have been owners of a Bailey Caravan for nearly 30 years using them throughout the year. We have visited many places home and abroad which without the van we wouldn’t have done. During that time we have had the odd problem but these have always been resolved. We are looking forward to a few more years in our Bailey.

We have had several Bailey caravans since 2008 and have enjoyed each one. We only changed vans as new products were added which made our experience better. We have now progressed to the too the tree. As we have an Alicanto grande porto which suits our needs best.

I let my habitation service lapse due to unforseen circumstances which would have meant my warranty being null and void but, after sending an e mail to after care at Bailey, Rebecca replied with good news saying as a good will gesture they would extend the period of cover.
Thank you Rebecca and thank you Bailey

After being unable to access the rear of the caravan due to a failed bathroom door lock which luckily did not leave us trapped in the rear of the caravan we had to travel to a dealer for an emergency repair, during this journey the cupboard door latch above the kitchen failed due to not being fitted correctly and damaged the worktop. This was witnessed directly by a bailey technician. warranty claim rejected as bailey say all cupboard should be emptied before use!!!!!! Absolute joke. so beware if you have a Bailey leisure vehicle, as your not supposed to use the cupboards BECAUSE THEY CANNOT FIT AND ADJUST LATCHES !!!!!!!
Never in my life have i purchased such a poorly built vehicle . customer service, non existent!
On top of the various other issues we have had with this caravan it is the last straw.

Bailey Caravans seems to have a problem with After Sales support and definitely a shortage of spare parts.
I had a problem which was solved with the exceptional help of Gillian Pitcher customer service manager.and that is the reason for my high rating .

I’ve purchased parts several times in the past from a number of caravan manufacturers. I’ve always found Bailey parts the easiest to obtain.
My latest contact with Bailey for parts was, as usual, a quick, helpful and friendly response.
Nicholas East with another colleague could not have been more helpful.

We purchased a new Alicanto Grande 2 Evora with a list of faults and issues which have occurred from day one. How these caravans get past quality control god only knows. Complaints to Bailey are met with defensive responses and excuses. They through responsibility back to the dealers who in turn say they didn’t build the vans. We have had nothing but heart ache and regret since spending our life savings on this caravan. I would recommend joining the Bailey Alicanto FB group and reading the issues raised by owners before paying with your savings. IMHO Bailey should be contacting customers with a written apology and a promise to put things right. You do tend to feel alone as a customer.

Recently bought a 2024 Bailey Unicorn Seville having had a similar van from a competitor. We are thrilled with the Bailey, they have thought of everything, it's a fantastic van to be living in, although a 2 berth, it's light, spacious but very cosy and lovely to live in. I have had a conversation and email exchange with the after care team today to complement the company. It was great to actually be able to speak to a person! I have every confidence that if something does go wrong it will be swiftly sorted. A completely different experience to the previous company who claim to be top quality and reliable.