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Balance Coffee Reviews 

396
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the coffee, highlighting that it tastes smooth, offers a wonderful flavor, and provides a clean energy boost without any negative side effects. People also appreciate the responsive and helpful support team, mentioning that staff members are always ready to assist and quickly resolve any order questions. Some reviewers were not happy with order fulfillment, noting missing items, incorrect quantities, or unexpected delays in receiving their packages. A few customers additionally mentioned difficulties getting timely replies from support and experienced unreturned messages when trying to solve problems.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional taste, smooth finish, and organic,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the coffee is exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently praising the team for providing prompt responses... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers report fast delivery,... See more

Response time

Users describe positive interactions with response time, frequently praising the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... See more

Company replied

Rated 5 out of 5 stars

Really good company. Coffee is clean and tastes very smooth for your morning fix without being too heavy. And the special mushroom blends or elixirs are excellent additions to your morning coffee. The... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied


Company details

  1. Coffee Roasters
  2. also in
  3. Coffee Machine Supplier
  4. Coffee Store
  5. Coffee Wholesaler
  6. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(396)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Delicious coffee

Delicious coffee, above all healthy and pesticide-free. I drink several cups a day and feel great. They say coffee raises blood pressure, but this coffee doesn't raise it at all. I've had my blood pressure checked and everything is normal. I recommend this coffee because it's excellent.

March 16, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for sharing your experience. We are really happy to hear you are enjoying the taste and quality of the coffee and that it makes you feel great throughout the day. It means a lot to us that you appreciate the clean, pesticide free approach as well.

We truly appreciate your recommendation and your support. Cheers ☕😊

Jallyca of Customer Care

Rated 5 out of 5 stars

Great taste, amazing quality

At first i thought its a bit expensive, but i never tried specialty coffee before. However, ehen i had my first sip of coffee i was pleasantly surprised with the taste, and to be completely honest, i was wired. Ive never felt such energy from just one cup of cofee before in my life, it really is a change from your average supermarket coffee. 10/10 definetely worth the money.

March 14, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for the amazing feedback, Wojciech. We are really glad you gave specialty coffee a try and even happier to hear you enjoyed the taste and quality. We truly appreciate your support and the 10 out of 10 rating. Enjoy every cup. ☕😊

Jallyca of Customer Care

Rated 5 out of 5 stars

Lovely customer service!

It's a personal business, there are real people on the other side talking to you if you have queries. I think this is very important.

March 10, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Carla. We truly appreciate it. It means a lot to us that you recognise there are real people behind the business doing our best to help whenever you need support. We are always here if you have any questions and we are really grateful for your support. 😊

Jallyca of Customer Care

Rated 1 out of 5 stars

Avoid order placed not received

Avoid order placed not received, contacted them and asked to wait longer. Sent emails and tried to call no response. AVOID Service

March 2, 2026
Unprompted review
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Reply from Balance Coffee

Hi Colin, We have replied to your message and also sent another email, hoping to reach you so we can assist further. Please check your inbox or spam folder and get back to us when you can so we can help resolve this for you. Looking forward to hearing from you.

Jallyca of Customer Care

Rated 5 out of 5 stars

This is the best coffee I have ever had…

This is the best coffee I have ever had with none of the nasties. We get the dark fire energy and you can taste all the tasting notes. Freshly roasted within days of delivery to your front door. What really great about this coffee don’t get any jittery feelings you can get with coffee.

March 6, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for the amazing feedback, Miss C! We're thrilled to hear you're enjoying the Dark Fire Energy and that the flavour and freshness are hitting the mark for you.

We really appreciate you taking the time to share your thoughts and for being part of the Balance Coffee community.

Enjoy your next cup! ☕

Jallyca of Customer Care

Rated 5 out of 5 stars

The best coffee you can buy!

It was initially the toxic free aspect that was my reason for trying Balance Coffee. Then after trying it well I know there was no going back to any other brands! It just feels clean, has no negative side effects and tastes great. I no longer get that acidic feeling or sometimes the tired and nauseous feeling that coffee used to give me.

Also, having picked up a few batista tips from the Balance emails, I decided to invest in a coffee grinder, so now fully appreciate the added benefit of freshly ground coffee every day, which snells delightful. It's been a pleasure learning more about coffee and discovering Balance Coffee which by my estimates is second to none.

March 6, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for taking the time to share this with us, Marc. It really means a lot. We're delighted to hear that Balance Coffee has been such a positive change for you, both in how it tastes and how it makes you feel.

Your kind words truly mean a lot to the team, and we're so happy to have you as part of the Balance Coffee community. Thanks again for your support! ☕

Jallyca of Customer Care

Rated 2 out of 5 stars

Weak and Watery. Not a Real Espresso Alternative

I replaced my usual espresso with the medium roast Rotate Espresso, but unfortunately it’s nothing like an espresso. For anyone who enjoys strong coffee, this comes across as very weak. I really wanted a healthier alternative, but even with a generous amount, it came out tasting like water with just a hint of coffee. It doesn’t give you the same kick that an espresso does.

February 16, 2026
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Reply from Balance Coffee

Thank you for sharing your feedback, Anastasia. We’ve reached out via email to assist with your concern and would love to hear from you so we can help find the best solution.

Looking forward to your reply.

Jallyca of Customer Care

Rated 5 out of 5 stars

I don't get any side effects

I don't get any side effects, jitters etc. I like the taste and the lions mane is good for me. win win.

February 27, 2026
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Reply from Balance Coffee

That sounds like a perfect combo, Christina! Enjoying the taste without any side effects while getting the benefits from lion’s mane is definitely a win win. Thank you for sharing!

Jallyca of Customer Care

Rated 5 out of 5 stars

I JUST LOVE BALANCE!

I JUST LOVE BALANCE!! This coffee is purely FANTASTIC!
I’m currently under investigation for immune deficiency, my energy levels are low, at times my mood is low & I also have nights that I struggle to sleep..
As well as their fantastic coffee that keeps me energised throughout the day their Reishi tincture is also fantastic! Ever since I was gifted a tincture (from Balance) I’ve slept soundly every night that I’ve used..
I can’t fault their service or their products..
Thank you Balance, you truly are a life saver.
L 😘

February 6, 2026
Unprompted review
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Reply from Balance Coffee

We’re thrilled to hear our coffee and Reishi tincture have been helping you, Laura. It means a lot to us. Really appreciate your support 😊

Jallyca of Customer Care

Rated 5 out of 5 stars

Their coffee tastes amazing

Firstly their coffee tastes amazing, delivery is fast and efficient and when you have a query they are super helpful and responsive

February 4, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Heather! We’re thrilled to hear you’re enjoying the coffee and our service. We really appreciate your support!


Jallyca of Customer Care

Rated 2 out of 5 stars

Good product quality but poor customer service

Trust the quality is good but I think customer service need to improve.
I received the coffee beans from Royal Mail on 5 Feb, but there is missing delivery for 1 item. I try to use Live chat to contact with the staff at 11:30am, but waiting for 4 hours till 3pm, still no one response. If you make the platform for us to chat with your staff, I cannot believe there is no one reply to the customer.
Finally I got the email reply from the team by the end of 5 Feb. I would expect this can be solved within couple of days but this is not. Till now 13 Feb, I still not received the missing coffee bean, I feel I am really patient to wait as I trust the process. However, I am extremely disappointed and annoyed for such case.
Finally, I got the coffee by today 18 Feb, many thanks to Mark and Jallyca who help me to rearrange the order delivery.

February 5, 2026
Unprompted review
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Reply from Balance Coffee

Hi Simon, thank you for taking the time to share this, and we are genuinely sorry for the frustration this caused.

You are absolutely right, this is not the level of customer service we aim to provide, and we apologise for the delay in our response. We have now replied to your email and want to reassure you that we are on top of resolving your concern.

We really appreciate your patience and your honest feedback. It helps us improve, and we are committed to doing better moving forward.

Rated 4 out of 5 stars

Incomplete order received

Ordered 250g Decaf and 250g Lion’s Mane a week ago. Received the decaf but no lion’s mane. Emailed them twice and had a reply from Mark to apologise and to reassure me it would be sent out. That was 2 days ago, I was hoping for an email from them to say your shipment is on its way but nothing. IF they read this my order number is 5582.

Update 5/2/26 I’ve had a response that the Lions Mane is out of stock and have been offered a refund or to wait. I wasn’t made aware of this and it’s not showing out of stock on the website which will ultimately result in customers like me going back and forth with them and getting negative comments on here. Updated 2 stars for now.

Update 5/2/26 pm. Royal Mail have just delivered the coffee! Got there in the end what a palaver. Updated to 4 stars.

January 29, 2026
Unprompted review
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Reply from Balance Coffee

Hi Pauline, thank you for your patience and for being so honest with your review.

We sincerely apologise for the delays and any confusion caused regarding the Lion’s Mane.

We really appreciate you sticking with us, and we can assure you that your feedback will be taken on board to improve both our stock updates and communication in the future.

Rated 1 out of 5 stars

Item never received

Item never received, despatched on 20th Jan, tracking not updated, Balance said they would be in touch if they couldn’t get it moving again and to not ask them about it. No response by 3rd Feb and could not get hold of them via online chat to enquire. Package still missing.

January 20, 2026
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Reply from Balance Coffee

Hi Sarah,

I’m really sorry for the frustration and delay with your order, as this is certainly not the experience I want for you. I’ve already emailed you and processed your request to make it right.

I truly appreciate your patience and look forward to hearing from you so we can ensure everything is resolved.

Rated 5 out of 5 stars

Balance coffee excels

Great quality and smooth taste. Worth it to buy a coffee that avoids the flaws of some brands of instant.

January 20, 2026
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Reply from Balance Coffee

Thank you so much for your kind words, Bryan! I’m really glad you’re enjoying the quality and smooth taste, as it means a lot to hear.

Rated 5 out of 5 stars

High standards coffee supplier

As usual a clean quickly delivered coffee. Reliable supplier with high standards

January 19, 2026
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Reply from Balance Coffee

Thanks so much for your feedback, Crosby! Appreciate you trusting us as your coffee supplier. Cheers to more coffee ☕️

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, noticed the difference between supermarket coffee and balance instantly. Would recommend balance to anyone wanting real coffee

January 19, 2026
Balance Coffee logo

Reply from Balance Coffee

Thank you, Damien! I’m glad you can taste the difference and really appreciate you recommending Balance to others who want a proper, quality coffee.

Rated 5 out of 5 stars

Wonderful clean coffee and wonderful…

Wonderful clean coffee and wonderful customer service. I cannot rate this company highly enough. A++++++

January 30, 2026
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for the kind words, Stevie. We really appreciate you taking the time to share this, and we’re glad you’re enjoying both the coffee and the experience. Support like this means a lot to our small team ☕

Rated 4 out of 5 stars

Mmm ... INTERESTING!

Mmm ... interesting. I wonder ...
I sometimes experiment to see if there’s anything better out there than my “Old Faithfuls" (almost-anything from The Algerian Coffee Stores, especially their Gourmet Noir, or my absolute no.1, Little Birdie’s Perthshire Roast roasted, oddly, only a few miles from me - it's just so, SO, ABSOLUTELY YUMMM - go try!)
So this time I bought Balance Coffee’s Starter Bundle ... just to see.
I’ve always chosen my coffee purely on taste, never really thinking about toxins, mould, jitters, stress, brain health, mood, crashes or all the other Balance Coffee claims - and we all know about internet ‘claims’!
Well ... I started with Balance Coffee's ‘Rotate Espresso’ and no, it wasn’t for me: my note says, ‘Tastes like posh Nescafé’. So on to ‘Darkfire Energy‘ which I rather liked and then to ‘Stability Blend’ which I also liked. But then, HANG ON A MINUTE ...
All those Balance Coffee claims about ‘Mental Clarity’, ‘All Day Energy’, ‘Sharper Focus’, ‘No Crashes’ and all-over ‘Wellness’, after the first week or so of my Starter Bundle and 3 BIG cups (with milk) every morning and 1 or 2 more during the day I began to think, to feel, yes to FEEL, “Hang On, could all this be TRUE?”
My 3 Starter Bundle packets are now all finished and YES, I BEGIN to think that they may WELL be true!?!
So I think I’ll now investigate rather further ...
Meanwhile, Thank you Balance Coffee: ‘Interesting’, as I say, VERY Interesting INDEED!
(PS. I live half the time in France so I well understand, "Les goûts et les couleurs ne se discutent pas". But I do take a good supply of my no. 1, Little Birdie's Perthshire Roast, back with me every time. Will I now have to update that?!)

January 25, 2026
Unprompted review
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Reply from Balance Coffee

Thank you for such an honest and thoughtful review, Charlie. Taste will always be personal, and we love that you approached this as a genuine experiment rather than taking any claims at face value.

It’s great to hear that, beyond flavour, you started noticing how you actually felt over time.

We appreciate you sharing your experience and wish you well as you continue exploring, both at home and abroad ☕

Rated 5 out of 5 stars

Great coffee & great communication.

Great coffee & great communication.

There are that many foods now that contain toxic products to increase profit & sales.
Balance coffee is the real price for great tasting non-toxic coffee.

January 20, 2026
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Graham! We’re really pleased you’re enjoying the taste and quality of our coffee. Cheers! ☕️

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