Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. Car Leasing Service
  2. Car Dealer
  3. Leasing Service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(871)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really efficient, personal service, thankyou!

Really exceptional service at every stage. Someone always available to talk to with any questions. Rare quality of service these days. Came to the company as they had an offer on a particular vehicle, but will undoubtedly return in future. Thanks so much!

April 3, 2025
Balgores Leasing logo

Reply from Balgores Leasing

We are really pleased you had a great experience and look forward to welcoming you back in the future. Thank you for your business.

Rated 5 out of 5 stars

Balgores comes up with the Goods!

Once again, Balgores comes up with the goods. The second car supplied by the company has come along as smoothly as the first four years ago.
Great service at the end of the phone line with concerned thought given to a customer's needs.
Well done Kayleigh, as well as Steve. Thanks.

March 24, 2025
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Reply from Balgores Leasing

Thank you for your kind words! We're so glad Steve and Kayleigh could make the process seamless for you. Thank you for your business.

Rated 5 out of 5 stars

A pleasure to deal with.

From start to finish communication was frequent and friendly. Any queries were dealt with quickly and efficiently.
Delivery was as advised with updates throughout the day.
A very smooth transaction. A pleasure to deal with, thank you.

March 21, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your business, great to hear everything ran smoothly

Rated 5 out of 5 stars

Land Rover Body Shop Work

Nicola & Kylie the Customer Experience Advisors have been second to none with their professionalism and customer service right through the process when i need a new rear door.

Right from the start to the end i was kept up to speed, the works where carried out to the highest standard and delivered my car back, looking brand new. First Class!

Thank to Steer and especially to Nicola & Kylie.

Brian

March 19, 2025
Unprompted review
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Reply from Balgores Leasing

Thank you I will pass this over

Rated 5 out of 5 stars

Great experience

Excelent and clear communication, smooth processes,lovely staff.

March 17, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Great customer service

Great customer service. Everything went really smoothly. Charlie and Treena were extremely helpful.

March 14, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Great service

Great service, Mark & Katie follow everything through to the arrival of the car , making sure that there are no further problems it's great even arranging for the registration plates to be changed. Would recommend them to everyone. Thanks

March 6, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your kind words! We're so glad Mark and Katie could make the process seamless for you. Thank you for your business.

Rated 5 out of 5 stars

From the first call back to delivery of…

From the first call back to delivery of the vehicle. First class service from Andy and Katie. Credit to their company and industry and wouldn’t hesitate to recommend to anyone.

February 26, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Ford transit custom

Andy and Katie were really helpful from start to finish,made ordering the vehicle stress free.

February 28, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Fantastic straight forward service

Absolutely over the moon with their service. Everything straight forward and am now in my new car. Thanks to all the team will be recommending them!

February 17, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

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