Beautiful shoes from the Carel Paris brand arrived promptly today via Balitini and UPS. I have purchased shoes from this brand previously (from the official Carel online store) so I felt confiden... See more
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Review summary
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Based on these reviews
Great deals and rare items difficult to find somewhere else. The downside of my experience was just the confusion on couriers’ webpage when it came to track my parcel, otherwise customer service was s... See more
Company replied
Product arrived well packed and much sooner than expected. The shipping updates were confusing and misleading, (first confirmation suggested a two month wait) but it arrived within 10 days.
Company replied
My shopping experience with Baltini was overall very positive and enjoyable. The website is user-friendly and intuitive, making it easy to browse their impressive selection of luxury items. Checkout w... See more
Company details
Written by the company
Baltini is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Italy at the best price. Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expe...
Contact info
2510 East Sunset Rd, #5-960, 89120, Las Vegas, United States
- +18339381182
- info@baltini.com
- baltini.com
3.8
Great
5K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great shopping!
This was my first purchase and it was really easy. Delivery was free and it took 4 days (over Christmas!) and used DHL, which has always been a really secure, dependable courier. Overall, I'm really impressed and would highly recommend :)
December 25, 2025
Unprompted review
Reply from Baltini
Hi Stephanie,
Thank you so much for sharing your experience with us!
We're thrilled to hear that your first purchase was smooth and enjoyable, and that the delivery went well, especially during the holiday season. We truly appreciate your kind words and your recommendation. It means a lot to us!
We look forward to serving you again in the future and providing you with the same great experience. If you ever need anything else, don't hesitate to reach out.
Best regards,
Jennie
Will not take accountability on sending wrong jeans
Update: they still will not take accountability for the wrong pants delivered! The “lighting” is not differentm the color is! They offered me 10% off a future offer, like I will shop with them again!
Ordered a pair of Haikure Bethany pants in white. They shipped me blue. When looking at their website they have multiple pairs of Bethany jeans at different prices and colors but all with the same sku # though the description states the color. I contacted them with a screenshot of the pair I ordered in white and a screenshot of the pair they sent me with the description of Blue, They will not take accountability that they clearly sent me the wrong pair and are making me pay for return shipping. Beware!
December 24, 2025
Unprompted review
Reply from Baltini
Hello Melanie,
Thank you for sharing your feedback.
We’ve carefully reviewed this matter with the relevant department and can confirm that the item was shipped correctly. The color difference you mentioned appears to be caused by lighting variations when the product photos were taken, which can sometimes affect how colors are displayed.
We kindly invite you to contact us directly so we can assist you further and address any remaining concerns from our end. Our team is always happy to help and ensure the best possible resolution.
Thank you for your understanding.
Best Regards,
Mario
DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE
An absolute farce from start to finish.
December 19, 2025
Unprompted review
Reply from Baltini
Hello Terry,
Thank you for taking the time to share your feedback. We’re truly sorry to see that your experience did not meet expectations.
We would very much like to understand what went wrong, as your review does not include details about the issue you encountered. Our goal is always to provide a smooth and reliable experience from start to finish, and we take concerns like this seriously.
We kindly invite you to contact our customer support team directly with your order number and a brief description of the problem, so we can review the situation and work toward a fair resolution.
We remain committed to assisting you and doing our best to make things right.
Best Regards,
Joyce
Exactly as shown online
Was cautious ordering from a new company but thought I’d try them.
Bought a Frame X Ritz sweater on 8th Dec. Arrived 16th to the UK so pretty quick.
Exactly as described, can see it’s genuine from the labels etc.
Sad to see other people on here haven't had the same experience as me x
December 16, 2025
Unprompted review
Reply from Baltini
Hi Linda,
Thank you so much for sharing your experience with us!
We're thrilled to hear that your Frame X Ritz sweater arrived quickly and that it met your expectations. It's always great to know that our products are as described and that you felt confident in their authenticity.
We understand that shopping with a new company can sometimes feel uncertain, and we're truly grateful for your trust. We appreciate your kind words and are sorry to hear that others haven't had the same positive experience.
If there's anything else we can do for you, please don’t hesitate to reach out. Thank you again for choosing us!
Best regards,
Jennie
After reading a mix of reviews
After reading a mix of reviews, I decided to take a chance on Baltini—and so glad I did! The discounts were fantastic, shipping was super quick, and everything arrived perfectly packed. A solid 5-star experience!
November 6, 2025
Unprompted review
Reply from Baltini
Hi Beverly,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a fantastic experience with Baltini. It’s wonderful to know that the discounts, quick shipping, and packaging met your expectations. We truly appreciate you taking a chance on us and are so grateful for your 5-star review!
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here for you!
Best regards,
Jennie
They shipped a cheaper bag
I’m writing this to document an unresolved material mismatch issue with Baltini.
I ordered an MM6 Maison Margiela Japanese bag that was described on the product page as 100% calf leather. What I received was tagged by MM6 as polyester/polyurethane with leather details (leather-effect fabric), clearly indicated on the original manufacturer tags and internal composition label.
Despite providing photos of the tags and material composition, customer service repeatedly stated that the item was correct and that there is “no alternate version,” even though MM6 sells visually similar Japanese bags in different material variants at different price points. The distinction here is not cosmetic or subjective; it is a fundamental difference in material.
Baltini is insisting this does not qualify as “not as described” and will only accept a return under their standard policy, meaning the customer pays the return shipping fee for an item that does not match the advertised material.
I attempted to escalate the issue privately and requested written confirmation equating synthetic PU/polyester to calf leather, but this was declined. The conversation was closed by reiterating policy rather than addressing the discrepancy.
Sharing this so other buyers are aware: if material matters to you, double-check carefully and be prepared for resistance if there’s a dispute.
edit: exactly my point they decide that use a different picture for the bag then what they send with different information and it’s the customer fault. 100% bad business. Also they are not accredited by the BETTER BUSINESS BUREAU, trust it’s for a reason.
December 7, 2025
Unprompted review
Reply from Baltini
Dear India,
Thank you for your review. For clarification, the item you received matches the exact product ID you ordered (S54WD0039 P8757), and the material composition on our product listing is the same as the official specifications for this model.
Since the item delivered corresponded to the model and details displayed on our website, it was not classified as a misdescribed item. We did, however, provide full return instructions should you wish to proceed with a standard return.
If you have any further questions, we’re happy to assist you directly via email.
Warm Regards,
Silva
Reply from Baltini
Hi Abisoye,
Thank you so much for your kind words!
We're thrilled to hear that you had a fast and positive experience with us.
Your feedback means a lot to us, and we truly appreciate your support!
Best regards,
Jennie
Baltini ships FAKE goods
Baltini ships FAKE goods. I received fake goods. Baltini would not refund my purchase and removed my negative feedback comment from their insta page. I am now being contacted by numerous other Baltini customers whose Baltini products were also fake.
November 8, 2025
Unprompted review
Reply from Baltini
Hi Janine,
We wanted to inform you that, unfortunately, we are unable to process a refund, as we have confirmed that the item was shipped as described. The shoes you received match the product description on our website, which clearly states that they are made of 100% calf leather. We can also assure you that all of our products are new, authentic, and sourced directly from our trusted boutique partners.
We completely understand your concerns regarding the material, and we want to reassure you that the product details provided on our website are accurate. The item shipped to you is exactly as described.
Best regards,
Jennie
I returned an Item in October
I returned an Item in October. (As per there policy had UPS collect the return item)
UPS have lost the item.
It's now Decemeber and I still haven't been refunded.
Can anyone tell me how I can escalate this further than just dealing with Baltini.
There customer service seem to be trying not to refund me.
Please write a reply if you have been in this situation before and know anyway I can get my money back.
DON'T USE THIS WEBSITE.
December 6, 2025
Unprompted review
Reply from Baltini
Dear Daniel,
We sincerely apologize for the frustration this situation has caused you. We completely understand how upsetting it must be, especially after you returned the item in October and have yet to receive your refund.
Please rest assured that we have been actively following up on your case, and we are currently investigating the issue with UPS. We have no intention of ignoring your concern and we share your desire to have this matter resolved as quickly as possible.
We value your patience and understanding during this time. Our customer service team is here to assist you, and we are committed to ensuring this issue is resolved to your satisfaction.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to help and are doing everything we can to address this situation.
Best regards,
Jennie
Super fast delivery via DHL
Super fast delivery via DHL, which never fails, unlike other carriers. Item arrived in perfect condition. An overall great experience.
December 1, 2025
Unprompted review
Reply from Baltini
Hi Adrienne,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience with us and that your item arrived in perfect condition. We truly appreciate your feedback and are grateful for your trust in our service.
We look forward to serving you again on your next purchase!
Best regards,
Jennie
unusual return penalties
After a lengthy procedure to purchase two items, which required showing ID and screenshots of the bank card (not usual in Europe!), the return process was also unusual: apart of a complicated way to return - doing more than 10 photos which we had to send by email as the website was unable to admit, Baltini deducted 30 euros from the refund amount for each item, totaling 60 euros. This is also unusual in Europe. The excuse that customs duties must be paid is totally unacceptable, since the shipment was from Italy to Germany, and companies that sell clothing include these costs in their business expenses. We are dissatisfied once again. BAL194626
November 28, 2025
Unprompted review
Reply from Baltini
Hello Wanda,
Thank you for providing us with your order number.
We’re really sorry for the frustration this situation has caused, and we want to assure you that it was never our intention to make the return process difficult or stressful.
We completely understand your concerns, and we truly appreciate you taking the time to share your feedback with us. As outlined in our policy, the return fee is applied per item to help ensure smooth handling through customs and logistics. We recognize that this may be disappointing, and we deeply apologize for any inconvenience this has caused.
Your satisfaction is incredibly important to us, and we are grateful for your patience and understanding.
Best regards,
Jennie
BALTINI goods fake
BALTINI.com fake goods.
Shoes that I purchased were fake Hereu brand - paid $AUD500 for PVC not leather sandals as advertised. Don’t purchase at baltini.com - super dodgy product.
November 21, 2025
Unprompted review
Reply from Baltini
Hello Janine,
We truly apologize for any inconvenience this situation may have caused you.
We would like to inform you that one of our colleagues has already assisted you with this inquiry, they should have explained that the item you received aligns with the product description on our website. The shoes are indeed described as being made of 100% calf leather, and we guarantee that all of our products are new, authentic, and sourced directly from our trusted boutique partners.
We understand your concerns about the material, and we want to reassure you that the product details provided on the website are accurate. The item shipped to you is exactly as described.
We have reached out to you again and would greatly appreciate it if you could get back to us via email. We look forward to your response.
Please know that we are committed to fairness and transparency in every case, and we’ve fulfilled this order according to our standard procedures.
Best regards,
Jennie
I am not very happy with your service
I am not very happy with your service. You are very dishonest.
I will never buy from you again. I will never use you again the way you treat it to me as I am customers that not very nice
November 18, 2025
Unprompted review
Reply from Baltini
Hello Badis,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best regards,
Jennie
they wrote the size wrong in the…
they wrote the size wrong in the product description, so if i want to exchange, i need to return it which will cost 30 euros and reorder the correct size. I find it unfair as they dont pay attention to detail and 30 euros for return is ridiculous
November 11, 2025
Unprompted review
Reply from Baltini
Hello Marcel,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best regards,
Joy
Reply from Baltini
Dear Wanda,
Thank you for sharing your feedback.
My name is Joy from the Customer Service team. We have responded to you via email and are currently waiting for your confirmation on whether you are able to request the return through our website.
We are here to assist you in any way we can and look forward to your response to our email.
Kind regards,
Joy
Returning goods is quite troublesome…
Returning goods is quite troublesome and time-consuming, and I hope for improvements.
November 13, 2025
Unprompted review
Reply from Baltini
Hello Dear,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX?
This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best regards,
Jennie
Worst online shopping experience
Worst online shopping experience! | placed my order 12 days back still not shipped, when i follow up with the customer service they barley reply promising to follow up and nothing happens! Try to avoid shopping with
October 30, 2025
Unprompted review
Reply from Baltini
Hello Marcel,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best regards,
Jennie
Exceptional client interaction from the…
Exceptional client interaction from the beginning to the end. The product was exactly what I ordered. Terrific experience!
October 29, 2025
Unprompted review
Reply from Baltini
Hi Jacquie,
Thank you so much for your kind words and for taking the time to share your experience with us!
We're thrilled to hear that the product was exactly what you ordered and that you had an exceptional experience from start to finish. It’s our goal to provide the best service possible, and your feedback truly means a lot to us.
Best regards,
Jennie
I did shop the bag from Anya hichmarch
I did shop the bag from Anya hichmarch, after a month bought, there are peeling of the canvas so I have contact the CS. They told me the after sales service is only within 14 days. It is insane and it is not luxury at all. Believe me, going to buy from the boutique even if it is more costly but u ensure yourself getting authentic goods and the best after service from the designer.
November 7, 2025
Unprompted review
Reply from Baltini
Hi Arada,
Thank you for your feedback.
My name is Joy, and I am part of the Customer Service team at Baltini. I completely understand your disappointment and sincerely apologize for any inconvenience caused.
Please rest assured that we only sell 100% authentic items, including the one you purchased. We always strive to offer the best luxury products and service to all our customers, including you. Our policies are clearly stated on our website, and we believe you have reviewed and agreed to them prior to placing your order.
I have also reached out to you via email and look forward to your response.
Best Regards,
Joy
Risky
Took my money, then requested photo ID and bank details. No order confirmation. Refuse to refund. They did end up sending my order, but several times threatened to delay my order if I didn’t send photos of picture ID. I found the whole transaction very odd.
November 3, 2025
Unprompted review
Reply from Baltini
Hello Bernadette,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best regards,
Jennie
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