BAM Clothing Reviews 

Having placed my order 6 workings days ago, I received an email stating that the order would be dispatched in 2 - 4 days, with an assurance that they'd let me know if there was any delay. I received no further notification, so thought I'd call, I was in a queue for 30 minutes before getting a message to say that I should try again later. So, I sent an email to which there has been no reply. Beyond disappointed, as I wanted to take the clothing on holiday, maybe I'll get my shorts in the middle of winter, but maybe I'll just contact Paypal and ask them to reverse the payment.

I love these clothes. I've bought socks from the day they started and all my underwear is Bam. Super comfortable and good fit. So why not 5 out of 5? In my lat two orders one pair of the pants has had a seam that unravels. The first time I complained and got a refund. The second time I didn't bother. I wouldn't expect a six month old pair of underpants to completely come apart along one seam. I've loved Bam, but I think I'll be looking around and trying alternatives.

Edit: appreciated the offer of a replacement pair. Customer service has never been an issue with BAM.

Slow returns processing. I've been waiting over 2 weeks for an email to acknowledge my returns and to organise a refund. This side of the business really lets down the quality of the clothing....

After placing my order and it not arriving I emailed 3 times telephoned to find out where my order was I eventually got this reply …
The order is still with BAM, as currently we have just moved warehouse , fingers crossed all will be back up running very soon!
No apology, or even a delivery date just “fingers crossed it would be up and running”. Extremely dissatisfied with their customer service I am sure that if I had to pay after delivery they wouldn’t accept fingers crossed the payment will be made soon

I shop for Bamboo clothing at least twice a year and found the quality of the products fairly good especially the trousers I bought. I think since I started a few years ago I had to return two items because they didn't fit but this was always promptly reimbursed (it can take a couple of weeks) and the process is very easy. Generally speaking the items I bought (example t-shirts) have been true to size.

Amazing support and customer service when reporting an issue. Really great work and thank you BAM!

I am a big fan of the BAM but had an issue with one item purchased sometime ago.I thought to let them know of the problem with no expectation and was very pleased when they offered to replace it foc with their latest updated version. Customer service of the highest and I look forward to buying more of their excellent clothes in the future.

Excellent clothes and first class customer service.
I had an issue with a recent order and was amazed by the prompt and friendly customer service. So much better than what I have come to expect from online purchasing these days. Olivia took the time to understand my problem and refunded me without quibble.

I have purchased quite a few items from bambo Island, for myself, my daughter & son inlaw. Love their product, soft comfortable & great for travelling. I had to go into hospital,ordered the lounge pants & tee, then realised I may need a cardigan, so ordered the cardi, sent a message to Michelle as only had a couple of days b4 hospital, she got it to me in 2days, we are in the riverina.
thank you Michelle.
Exceptional service & products.

A new customer to Bamboo clothing and I’m sure this purchase will be the first of many. My experience with the company has been a very positive one with an easy to use ordering system and good feedback at every stage of my purchase.
I ordered the petal back yoga top and am very impressed with the quality of the material and the fit in general.

Ordered clothes to Germany was told they couldn't deliver there as the website wasn't very clear. No support from company also very expensive. Wouldn't recommend or use.

Purchased 2 Origin Heavyweight Tops and washed them both as per instructions. Both tops have shrunk so much that I cannot wear them. Emailed Bamboo Clothing regarding the problem and they haven't even bothered responding to me email. Will not use them again

Unfortunately I feel I won't be able to trust using this company anymore despite loving their product for many years. My first bad experience taught me always check your statements regardless and although I kept the evidence it didn't matter. For me how a company deals with mistakes is very important. Despite the evidence that I sent back yay amount of items after a large purchase where I kept plenty. I didn't realise until over a month had passed that they had not refunded me for one of the items I returned (approx £45). I chalked this up to a horrid lesson of double checking which I usually do but I had many orders previously and they had been such good experiences-Ive learnt a lesson. They were not interested in helping me as they said too long (a month) had passed since the refund and how it wasn't tied to my account as an order properly? Uh?

Yet I took a risk with another order over a year later recently, as I do love the product and have for many years since someone gifted me my first socks. It states very clearly all over the website that it's a 60 day return & refund policy and even in replies from the company here. Yet I returned 2 items this time after keeping the rest of the order. They got the amount I returned right this time yet said in an email sent to me today as I did not return the items in *30 days* I could only have a credit note to my account. This they managed to apply to my account all though it doesn't show my order on my account which contradicts the previous feedback. I sent it back on the 50th day yet apparently you need to allow 15 days for them to have it get from the post office to them?

This should be made clear on the website yet I can find it nowhere that this is a clause. I sent it back with 10 days of the stated 60 to spare! Although you say I should have sent it within 30 days. This is not what is clearly stated on the website. I only sent it back then because I had been ill so knowing I had 60 days meant I didn't need to worry. If I'd known I had been misled I would have gotten someone to pop it back for me.

I will not appreciate a reply here that says get in touch for them to sort it out as I have been in touch about the first issue which was never resolved and I have no faith that getting in touch will resolve this satisfactorily. Action is what resolves these kinds of issues not words.

Maybe as a small company they are trying to do too much and can't keep up. It's a pity as the product is wonderful and lasts, I used to buy a lot and I would have continued to buy more if I could trust the process. Somewhere in the last couple of years they've lost their reliability and they've lost me as a customer and my trust. I'm feeling so disappointed in a brand I used to love and give 5 stars.

Having worked in retail my whole career the service I received at Bamboo clothing was a real genuine surprise. After a an issue through no fault of their own may i add they resolved it in the quickest way and we’re amazing at communicating. And the products I ordered what can I say other than wow, great quality and touch and will now be only buying from this brand!

Its not clear at checkout that its almost impossible to return clothes from Europe

I’ve received excellent customer service from Bam. Xx

I ordered a black classic vest top from Bam. The most comfortable I have ever had. So stretchy and soft. Therefore ordered 2 more. Both in the same size. One oatmeal which was perfect but the other the white one seemed to be a completely different fabric with no give, feeling too constrictive. The problem being that I had already taken the labels off and thrown them away when I realised this was the case.
So just beware order a larger size in the white

I love the ethos of Bam but unfortunately the denim-style jeans I bought have proved not great. They now advise to buy a size down from your normal size, but why not just make them the right sizes? When I bought mine that advice wasn't there so they are too baggy to be smart and fall down without a belt. A thread was easily nicked and pulled, easier than on normal denim. My main issue though is that the recyclable button is constantly coming loose and falling off, not a positive feature at all. Nice try but they don't work for me especially given their cost. I've found it difficult to work out how to leave a review on the jeans themselves.

This was my first time shopping with Bamboo Clothing. I bought one of their merino jumpers in the Winter sales. It took some time for the parcel to be dispatched, although it was worth the wait as the jumper has a perfect fit, is great quality for a very reasonable price, and has easily become one of my favourite pieces of clothing. I returned the larger size (bought 2 sizes as I wasn't sure how Bamboo Clothing would fit me) and ran into issues, although this was entirely the fault of Royal Mail who lost the parcel. Bamboo Clothing immediately issued me a refund once they were made aware of this, so I cannot fault their customer service from this experience, although keep in mind they can be slow with delivery. Will definitely consider buying from Bamboo Clothing again in future.

Update: Ordered from Bamboo Clothing again recently, and customer service was just as reliable as the first time

Firstly, I had an issue at check out with a discount code which when I raised it with BAM, they replied immediately, and kindly refunded me the discount, which I was not at all expecting - Excellent Customer Service!
The yoga pants and vest arrived very quickly, and are super soft and comfy! Also, they were wrapped in compostable bags which can in turn be used for your food compost bin! Highly recommend BAM