BAM regular air fitted boxers for men have really taken a nose dive in quality in the 6-7 years I have been purchasing. They are now flimsy, almost see through and not supportive. I was always able to... See more
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Review summary
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Reviews shaping this summary
I've bought socks from BAM a couple of times. They're super-comfortable, soft & stretchy without losing shape, but they're definitely not built to last - 6 months of average wear before holes start ap... See more
Company replied
Various tee shirts ordered for my son in the BAM sale, all took over a week and half to be received and during this time he left the country. All had to be returned where BAM communication was very p... See more
Company replied
Disappointed at customer service. We returned some boxer shorts and wanted a bigger size. Customer service say they have not been returned. Initially they offered to send replacement, asked me for a r... See more
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Company details
Written by the company
Activewear that moves us forward. Designed for performance, led by innovation. For your every move – a versatile collection that takes you from studio to street, from lunging to lounging, activewear for everywhere. By a business that’s transparent (and leggings that aren’t). Made from super-soft natural, organic and circular fabrics. Made for yoga, weight training, hiking, running or chilling, whatever way you move. Where comfort leads to confidence. For those who believe their best is now. For a better, stronger tomorrow. Be part of a generous, supportive community who know exactly what they want. However you move, we’re here for it when you do. Proudly B Corp Certified. 🌎
Contact info
Bamboo Clothing, Unit 10, Langage Business Park, PL7 5FL, Plymouth, United Kingdom
- 01752 581 458
- davidg@bambooclothing.co.uk
- bambooclothing.co.uk
3.1
Average
378 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered a couple of times from here and…
Ordered a couple of times from here and never kept anything as I don't feel the quality meets the price point and the sizing is inconsistent. I recently returned 2 items, they were received a week ago and I have yet to hear anything regarding my refund.
April 1, 2026
Unprompted review
Reply from BAM Clothing
Hi
We’re really sorry to hear this and appreciate you taking the time to share your experience. We’re disappointed to hear the quality and sizing haven’t met your expectations, and we apologise for the delay with your refund. Once returns are received, refunds are typically processed shortly after, but we’d like to look into this for you as soon as possible.
We have sent you an email with regards to the refund timeframe.
All the best
THE BAM TEAM
First time shopping with BAM and will never shop with them again
First time shopping with BAM and will be the last time. I ordered leggings and the palazzo pants. I was sent leggings that seemed poor quality for the price and a top...
I returned and heard nothing. I called to check what was happening and provided my tracking number for the return to be told it had been received and was being processed. Over a week later call again as have not received any email update or refund. Told that it had 'slipped through the net' and would be processed today. I asked for a confirmation email and was told this would be sent. No email. Will give 5 days for the refund to appear but assuming I will need to chase yet again, Appalling service.
March 24, 2026
Unprompted review
Reply from BAM Clothing
Hi Gemma,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We can confirm that your return has now been processed and your refund has been issued within our standard processing timeframe. Please allow 3–5 working days for the funds to appear in your account, depending on your payment provider. A email receipt has also been emailed today for your records.
We apologise for any disappointment or frustration caused during the process and appreciate your patience while this was resolved.
If you have any further questions, please do let us know.
Kind regards,
THE BAM TEAM
Previously great quality - not any more
I want to add my voice to many others here who are disappointed that the quality of BAM clothing is so much poorer than it used to be. Around 4 years ago the fabric quality of the yoga tees was outstanding. Now they are thin and flimsy, losing shape after a few washes.
BAM were such a reliable and great quality company - I see from their responses on here they that will likely 'refer my comments to the product review team.' But it's clear that there will be no return to the good quality of previous years.
BAM are just ruining their own reputation with this policy and losing the custom of people like me. I can't understand why, there are a ton of places to buy poor quality tops and tees - cheaper.
March 21, 2026
Unprompted review
Reply from BAM Clothing
Hi Sally
Thank you for taking the time to share your feedback — we’re really sorry to hear how disappointed you are.
We completely understand your concerns, especially as a customer who has experienced our products over a number of years. It’s frustrating when something you once loved no longer feels the same, and we don’t take that lightly.
We want to reassure you that we are actively reviewing feedback like yours and working closely with our Production team to improve fabric quality, durability, and overall performance. Maintaining the trust of our long-standing customers is incredibly important to us, and we know we need to do better.
Your comments have been shared as part of this ongoing review, and they genuinely help inform the changes we are making.
We really appreciate your honesty and hope we can restore your confidence in BAM going forward.
Kind regards,
THE BAM TEAM
So disappointed by the drop in quality
So disappointed by the drop in quality. They used to be such a good ethical company but it seems they have decided to drop the quality but still charge the same prices. My last two orders have been really poor. The socks were thin and only last a few wears before holes appeared in the toes. My usual lovely long line yoga t-shirts that I have worn faithfully for years are now a different blend of cotton. They are shorter, don’t drape as well and are transparent because the fabric is so thin. I am a yoga teacher and used to recommend Bam to all my students. Not any more
March 18, 2026
Unprompted review
Reply from BAM Clothing
Hi Jo,
Thank you for taking the time to share your feedback — we’re really sorry to hear how disappointed you’ve been with your recent purchases.
We want to reassure you that we are listening. Feedback like yours, especially from long-standing customers and those who have recommended us to others, is incredibly important to us.
We’re aware of concerns around fabric weight, durability, and fit, and we are actively working with our product teams to review and improve these areas. This includes looking closely at fabric blends, construction, and overall product performance to ensure we meet the standards you expect from us.
We’re very sorry to hear that we’ve let you down on this occasion, particularly given your support and recommendations in the past. Your comments have been shared internally as part of our ongoing improvements.
Thank you again for your honesty — it really does help us do better.
Kind regards,
THE BAM TEAM
Lot of cost cutting going on here
BAM regular air fitted boxers for men have really taken a nose dive in quality in the 6-7 years I have been purchasing. They are now flimsy, almost see through and not supportive. I was always able to purchase the more heavy weight jersey type material. Now this is not available. The last pair I bought weighed 64g. I compared to a pair at least 4 years old which weigh 84g and guess what - the original pair was made in Turkey and the most recent pair in China. That is less cost in material and almost certainly less cost in manufacturing. Needless to say, cost to the customer is going in the opposite direction.
March 17, 2025
Unprompted review
Reply from BAM Clothing
Hi Andrew,
Thank you for taking the time to share your feedback — we really appreciate your continued support as a long-standing BAM customer.
We’re very sorry to hear that you’ve been disappointed with the recent boxers. We completely understand how frustrating it is when a product you’ve trusted for years changes or is no longer available.
We currently offer our most popular style and weight, the Air Boxer. This style is designed to be lightweight and breathable, made from a naturally soft blend of bamboo viscose and organic cotton with added stretch for everyday comfort. The Air fabric is intended to feel “as light as air,” making it ideal for warmer weather or more active use.
That said, we really value your feedback regarding the fabric weight and level of support, and we will be sure to pass this on to our product team for review.
I just wanted to clarify that a change in manufacturing location doesn’t necessarily mean a reduction in cost or quality. We work with a number of trusted manufacturing partners across different regions, all of whom are required to meet our standards for quality, ethics, and sustainability.
If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
THE BAM TEAM
Disappointed at customer service
Disappointed at customer service. We returned some boxer shorts and wanted a bigger size. Customer service say they have not been returned. Initially they offered to send replacement, asked me for a review which I did and are now refusing to send because we don’t have the proof of postage. This has been over a period of 3 months which has left a bad taste as we have ordered many pairs over the years
March 6, 2026
Unprompted review
Reply from BAM Clothing
Hi Caroline
Thank you for taking the time to share your feedback.
Our returns policy does require proof of postage in cases where a parcel hasn’t reached our warehouse, as this allows us to investigate the return with the courier. This requirement is outlined in our terms and conditions. Additionally, if a parcel is returned without any identifying details inside, it can make it very difficult for our team to match it to a specific order.
We’d also like to mention that, for hygiene reasons, we’re normally unable to accept returns of underwear unless the item is faulty. On this occasion, we offered to make an exception as a gesture of goodwill to exchange for a different size. As the garments hadn't been worn or washed.
Once the items are received back at BAM, we will be happy to process an exchange for a larger size for your son.
We’re sorry that this experience has been frustrating and appreciate you taking the time to share your feedback.
All the best
THE BAM TEAM
Not what I have come to expect
Not what I have come to expect. I’ve purchased or had purchased for me Bam socks for a few years now. Sadly whilst the original are still intact, the ones bought last Christmas (2025) are already “going through” the material and holes are appearing. The quality of materials and control is clearly being compromised. This is very disappointing and I’m unlikely to make another purchase. I have edited this review from an earlier one as on reflection the first was a little dramatic!
February 26, 2026
Unprompted review
Reply from BAM Clothing
Hi Paul
Thank you for your feedback.
We’re really sorry to hear that the recent BAM socks haven’t lived up to the quality you’ve come to expect. We completely understand your frustration with the wear you’ve experienced, especially compared to your older pairs. Your comments about material and quality control are very important, and we’ll make sure they’re shared with our product team to help improve future batches.
We genuinely appreciate the support you’ve given BAM over the years and are sorry to see your disappointment. 💛
We have requested that we have further information of your order, so we can be in touch directly with you.
All the best
THE BAM TEAM
Current quality is a shadow of what the brand used to be.
Many many years ago before BAM put on the trendy coat of a lifestyle/ athleisure/ fabletics brand to muscle in on that sweet Lululemon money, BAM had a truly exceptional lineup of gear. I bought a pair of their Classic black bamboo socks. Then I bought 10 more the week later, then got some friends to try them on and they replaced their entire sock draws in the weeks following. I bought so much stuff from BAM that was of such good quality, their lightweight plain tees and their long discontinued bamboo adventure jacket, stuff that I still wear multiple years on because the quality was so good. That bamboo adventure jacket has followed me around half the world since then and looks as good as it was on the day it arrived in the mail.
After many years those original sets of socks finally worn through, after hundreds and hundreds of extremely comfortable wears and thousands of miles on my feet. I went back to BAM to order new ones, the Originals were changed and the fabric feels thinner and lighter, but equally as soft. After the first couple washes the fibres were starting to loosen and fray. After 2 months, the soles have sheared on several of the pairs which means they maybe have another month before they have to be binned.
I feel very disappointed in the drop in quality between now and then, and with all the quality products from back then being discontinued and their socks now seriously falling apart within 2 months of ordering, I don't think I will be ordering from them again and will be finding another retailer that takes actually takes pride in making a quality product.
December 28, 2025
Unprompted review
Reply from BAM Clothing
Thank you Edward for taking the time to share such detailed and honest feedback.
We truly appreciate your long-standing support and it means a lot to hear how much you valued our earlier products — especially pieces like your original Classic bamboo socks and Adventure Jacket. Hearing that they travelled the world with you and lasted for years is exactly the kind of durability and quality we always aim for.
We’re genuinely sorry to hear that your recent experience hasn’t lived up to those standards. The issues you’ve described with the newer socks — particularly the thinning, fraying fibres and premature wear — are certainly not the experience we want for our customers. Your disappointment is completely understandable.
Feedback like yours is incredibly important, especially from someone who has known the brand for many years. We will ensure your comments are shared directly with our product and design teams for review.
We would really welcome the opportunity to look into the specific socks you received and see whether there’s anything we can do to put this right for you, we have contacted you via your email address.
All the best
THE BAM TEAM
Excellent customer service
I have been a customer for the last 10 years and remain impressed not only by the ethics of the company and quality of the clothing but by their excellent customer service. It's really good to be able to be in contact with 'real' people and they're always really helpful and sort out any problems quickly and satisfactorily. Thank you.
February 23, 2026
Unprompted review
Reply from BAM Clothing
Thank you so much for your kind words and for being such a loyal customer over the past 10 years. Your continued support truly means a great deal to us.
We’re especially pleased to hear that you value not only the quality and ethics behind our clothing, but also the service you receive from our team. Providing personal, helpful support and resolving any issues quickly is something we care deeply about, so it’s wonderful to know that this has been your experience.
Thank you again for taking the time to share your feedback — we look forward to continuing to serve you for many years to come.
All the best
THE BAM TEAM
Leggings don't pass the test
All leggings I've bought end up losing shape easily even with 30degree wash. Disappointed with the ultimate balm leggings, a significant investment and now they've shrunk and fall down at the same time after only a couple of months
February 18, 2026
Unprompted review
Reply from BAM Clothing
Hi Elspeth
Thank you for your message. We are really sorry to hear how disappointed you are with your Ultimate Balm leggings. We completely understand that this is frustrating, especially as they are an investment piece, and this is certainly not the experience we want for our customers.
Thank you for bringing this to our attention, and we will be in contact via email. We look forward to resolving this for you as quickly as possible.
All the best
THE BAM TEAM
The fabric and "color" are as expected…
The fabric and "color" are as expected but my Travel Shorts are way below my expecations. The problems are sizing - the size 38 waist (purchased) would be excellent for a 40+ and the fly zip is a joke....at just 10cms when most trousers/shorts are around 15cms. Sadly no time to exchange as about to travel....
February 18, 2026
Unprompted review
Reply from BAM Clothing
Hi Mike
I’m so sorry to hear that the zip wasn’t quite right for you. You are very welcome to return the item for a refund.
If you still have your returns slip (the one that says “Thank you for your order” on the front), you’ll find a free returns label enclosed. There is also a table on the back for you to complete with your return details.
If you need any further assistance, please don’t hesitate to get in touch via our email address contact@bambooclothing.co.uk
All the best
THE BAM TEAM
Sent wrong colour t-shirt, and wrong size
I ordered a XL dark grey t-shirt and was sent a L white one.
The customer service response was really poor. Not only was the colour I originally wanted now out of stock the member of staff asked me to return the white t-shirt (that I never ordered in the first place).
I have made loads of purchases from BAM but in this instance I have been let down by a poor member of their team.
Very poor and almost rude!
February 13, 2026
Unprompted review
Reply from BAM Clothing
Hi Nathan
We’re very sorry to read this review.
Sending the wrong size and colour is our mistake, and we apologise for the inconvenience that’s caused. We also understand how frustrating it must have been to find that the original item was then out of stock. We did however send a replacement t-shirt, colour of your choice, out to you on a Next Day service.
To clarify, when an incorrect item is sent, we do normally ask for it to be returned so we can process the appropriate refund or replacement.
We genuinely value your loyalty and the many purchases you’ve made with us.
All the best
THE BAM TEAM
Decent clothes, shame about the greenwashing
In response to BAM's reply: The only reason to post printed catalogues is to drive profits. Any printing and posting uses resources and creates emissions, however "responsibly sourced" (I say this as someone who works in sustainability management). There's no reason to send printed catalogues in 2026. If you continue to do so, it shows you're prioritising the profits they drive over a simple change to reduce your environmental impact. Further, I am very careful about opting out of marketing so if I missed the option to not receive a catalogue, it's very well hidden. Just stop making excuses and do better.
******
I ordered some yoga pants from this company because sustainability is important to me and they seemed to have decent credentials. Ever since then they have sent me their catalogue in the post. I would never have opted into receiving a catalogue so it must be the default with the opt-out hidden somewhere during the order process. How can a company that claims to care about the environment print and post a catalogue to its customers by default?????
And then to contact them to try to stop receiving the catalogue, I had to hunt around their website to find an email option. The trousers I purchased are fine but I won't be buying from BAM again, I'll take my money to a brand that is genuinely eco-conscious, not one that's clearly greenwashing.
February 13, 2026
Unprompted review
Reply from BAM Clothing
Hi Natalie
We’re sorry to hear you feel this way, and we appreciate you taking the time to share your concerns.
To clarify, our catalogue mailings are not intended to be a hidden opt-in. Customer communication preferences can be managed, and we do provide ways to opt out.
We also want to be clear that producing a limited number of catalogues is a considered decision within our wider sustainability commitments. We use responsibly sourced materials and controlled print runs rather than mass distribution. That doesn’t mean everyone wants to receive one, and we respect that.
If you send us your details via direct message, we will remove you from all future postal marketing immediately.
We stand by the integrity of our sustainability work, but we also recognise that trust is built on experience.
Updated Reply
Thank you for your query regarding our preference options at checkout.
Under GDPR we can use Legitimate interest as our legal basis (see our privacy policy at https://bambooclothing.co.uk/privacy-policy/) to market our products via post. Via email GDPR defers to PECR where we are able to use Soft-opt into market to customers. Please see: https://ico.org.uk/for-organisations/guide-to-pecr/electronic-and-telephone-marketing/electronic-mail-marketing/
Specifically:
The term ‘soft opt-in’ is sometimes used to describe the rule about existing customers. The idea is that if an individual bought something from you recently, gave you their details, and did not opt out of marketing messages, they are probably happy to receive marketing from you about similar products or services even if they haven’t specifically consented. However, you must have given them a clear chance to opt out – both when you first collected their details, and in every message you send.
The soft opt-in rule means you may be able to email or text your own customers, but it does not apply to prospective customers or new contacts (e.g. from bought-in lists). It also does not apply to non-commercial promotions (e.g. charity fundraising or political campaigning).
Please be assured that we are operating best practice for 3rd party as per the direct marketing association & ICO and adhere to the strict guidelines about this and are following their advice.
All the best
THE BAM TEAM
Have downgraded - Poor quality materials now
This used to be a fantastic brand but in the last year or so the fabric of they’re Tops are very thin and lack depth and texture. So disappointing as they were sustainable and great feel fabrics!
February 6, 2026
Unprompted review
Reply from BAM Clothing
Hi Helen
Thank you for your honest feedback—we’re genuinely sorry to hear this has been your experience. Fabric quality is incredibly important to us, and your comments have been shared with our team for review. We appreciate your past support and hope we can regain your trust in future seasons.
All the best
THE BAM TEAM
Felt compelled to leave a review after…
Felt compelled to leave a review after a fantastic experience with BAMs customer service team this morning, regarding a lost order with Evri. The lovely lady I spoke to was so helpful and looked to sort the issue out straight away over the phone and organised a replacement order with another carrier. Got through to someone pretty much instantly when I called too. Very efficient and caring attitude from a wonderful company who really seem to care about what they do
Clothing is fab also, love every item I ever order pretty much! Sizing is small but you get to know that and order accordingly.
January 26, 2026
Unprompted review
Reply from BAM Clothing
Hello,
Thank you so much for taking the time to leave such a lovely review. We’re genuinely delighted to hear about your positive experience with our customer service team, and we’ll be sure to pass your kind words on to the colleague who helped you — it will mean a lot to her.
All the best
The BAM Team
Hardly anything for larger sizes (over a 14)
Over the last few years Bam went from being a shop where I bought great clothes regularly, to a shop I can't use because their sizes are too small. They hardly make anything in larger sizes now, so I don't shop there any more. I go back to check every now and then, and this is still the case. For example, a range of joggers, only one colour goes up to a size 18. Most things are only available up to a 14. It's a pity, but I still have all my old Bam stuff - it lasts and lasts. However, I would like to be able to buy things now.
REPLY: I have read the response, but I don't think it's accurate. It's not that the items are sold out. The large sizes don't exist on most items as far as I can see. Filter by 18 on all wome's clothing, and the number of styles is down to just a few items. Then go into those items, only one colour in each goes to an 18.
January 18, 2026
Unprompted review
Reply from BAM Clothing
Hello,
Thank you for leaving your review.
I am sorry to hear that you are not finding items to purchase due to sizing, we are still doing items up to 18/XXL and you can also see this with some of our new range that is launching now.
Due to being at the end of a season, some items are limited in stock as we wait for more new stock. Also, we have transitioned over to Alpha sizing from Numerical so will be worth looking for that as well.
If there is anything specific that you are looking for, then please contact us and we would be more than happy to go through the site with you and find what you are looking for.
All the best
The BAM Team
This is the first time I have bought…
This is the first time I have bought BAM. I wear athletic wear daily for work but was disappointed in the leggings. When you pull them on they turn white as the print is on the surface. They don't stretch on easily. The leggings felt rough and have no waist draw string so through the day feel as if they are slipping down so the gusset is lower. Probably wouldn't buy again. A shame.
December 4, 2025
Unprompted review
Reply from BAM Clothing
HI Amanda
So sorry to hear that the fit wasn’t quite right for you.
Yes, you are welcome to return them for an exchange, we have a 30 day no quibble policy. If you have your returns slip which says ‘Thank you for your order' on the front, there is a free returns label inside and a table to fill in on the back. If you don’t have this, you can download a free returns label using this link https://www.royalmail.com/track-my-return/create/2128 and then put a note in the package with your full name and address and the order number, requesting a exchange.
Hope this helps and any questions, please let us know.
All the best
THE BAM TEAM
I ordered bamboo classic socks and hi…
I ordered bamboo classic socks and hi leg briefs. The fabric is lovely and soft, and the colours are lovely. However, I'm finding the shape a bit strange. I am 5ft7, and a size 10-12 - I ordered the briefs in a medium. They are very tight around the waist, even if I sit the waistband in the smallest part of my waist. Pulled up fully though, they reach up to my rib cage! The socks are lovely in the foot part, but they reach almost to my knees, and the top sits quite tight around my calf. I would usually have the opposite problem as my calves are quite slim. I really wanted to love both of these products, but they just don't quite sit comfortably on me.
November 26, 2025
Unprompted review
Reply from BAM Clothing
Hi Suzanne
Sorry to hear that the fit wasn’t quite right for you. Yes, you are welcome to return them for an exchange or refund. If you have your returns slip which says ‘Thank you for your order' on the front, there is a free returns label inside and a table to fill in on the back. If you don’t have this, you can download a free returns label using this link https://www.royalmail.com/track-my-return/create/2128 and then put a note in the package with your full name and address and the order number, requesting a refund or exchange.
Please allow up to 14 working days for your return to be processed and we will be in touch when it's actioned.
Hope this helps and any questions, please let us know.
All the best
THE BAM TEAM
No Xmas surprises for Wifey
Decided to treat the wife to a Christmas stocking filler or two, as we are married we tend to live in the same house so not much of a surprise for the wife when she takes a parcel in from delivery guy with BAM written all over the packaging thus spoiling her surprise.
Thanks BAM
December 6, 2025
Unprompted review
Reply from BAM Clothing
Hi Steve
Sorry to hear that your wife's surprise has been spoilt. I can see its your first order with us, so you wouldn't have been aware of our packaging. Please note there is a section on the website that you can request that this is a Gift, we are sorry that this has been missed.
We though hope your wife likes her new BAM goodies.
All the best
THE BAM TEAM
On the downturn
On the downturn.
Everything used to be 100% bamboo but now polyester and viscose are sneaking in so they've clearly sold out. Also the quality of recent orders has been significantly lower. A pair of leggings that were baggy behind the knees and a base layer with one pointy shoulder and visible stitching on the outside. Lots of variation in the cut of the items. You'd expect such from the likes of Shein, Temu etc. but not BAM. For their prices we expect better.
November 24, 2025
Unprompted review
Reply from BAM Clothing
Hi
Thank you so much for sharing your honest feedback. We truly appreciate your loyalty and the time you’ve taken to let us know about your experience. Our commitment to quality and sustainability remains at the heart of what we do, and your comments help us identify where we need to improve. We’ll review the issues you’ve raised and work hard to ensure our products meet the high standards you expect from BAM. Your trust means a lot to us, and we hope to restore your confidence with your next order.
All the best
THE BAM TEAM
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