Bank of Ireland Reviews 

I had applied for a car loan and it was rejected by the underwriter without giving any reasons. When, I tried to contact them to find out the reason firstly, I was not able to contact the deciding authority. So, whoever answered my calls, they were all like worse than robots, just reading the dialogue paper Infront of them. I didn't get a feeling that I was speaking to a human. They are useless. They are pretending like listening to me but actually not. Because, whatever I give my reasons, they gonna repeat the same thing over and over again. Before rejecting the loan, at least they could discuss with me and get more information that might enhance my application. No courtesy...to do so.

Incompetence and incoherence are the order of the day with BoI. They froze my debit card while abroad, did not receive email or SMS. Phoned up to find out what was going on: transpired the debit card department had a seven-years out-of-date mobile number still on file, even though I was using a different one for online and in-app banking. Obviously means someone could have accessed my accounts by using another number. Other howlers include misspelling my name on my card, and then spelling it correctly on my statements?! Requested a correction and, yes you guessed it, they just sent out a new card with the same spelling mistake. And this being Ireland they respond with thin-skinned snippiness rather than contrition when you complain...

What is it with Banks. They provide software to enable us to transact with our Money and then they deliberately DUMB it down so that it is useless. I cannot search for all my "plumber" payments because they will not let me have that simpleton functionality. Because of this - I have to pour through my statements - Its MY Account. Its MY payment - Why are you wasting MY and YOUR time.

You could save yourselves more than 50% of support calls if you just made the software more functional.

Thanks bank of Ireland customer Services team,
Really appreciate your help,
All everything safety your bank.
I lost my phone everything , its very important
.i was very stressed. but, They helped me ,
Special, customer service Man his name is Brandon,
He's really smart and friendly person.
Few minutes everything sort it out helped me.
I have to say big Thank for Brandon.

I find BOI a very safe bank. Sometimes perhaps too safe. Last month I noticed a transaction for JustEat and I since was out of the country at the time so it was fraud. I rang the bank and they also flagged 3 other transactions and refunded my money. Great work and no stress. However, there are numerous times that I have had to ring the bank to allow transactions as my card is regularly blocked for day-to-day activity. Overall happy using them.

Worst bank ever. Taking the piss out of my elderly aunt. Do not trust these ppl.

I used to be with BOI but I moved to halifax and I’ve never been happier. A few years ago over £300 vanished from my account, I had bills due and spent hours on the phone only to be told I spent it and another said it was never there in the first place, each person with an attitude and calling me a liar. A few hours later I read in the paper of a glitch affecting most BOI customers with money vanishing. I called them again and was hung up on as soon as I mentioned the news story. The next day the money is magically back in my account and I phoned them up to demand an explanation and an apology and they claimed it was never missing in the first place. How can you trust a bank that lies to your face about your own money. Halifax is amazing, money transfers done so quickly and the balance updates almost right away, I cant believe that BOI are still allowed to operate at all when I compare the two. Father of my child is with BOI and I’m waiting for a transfer from his boi account, maybe BOI will send the money by carrier pigeon.

Banking license should be revoked. In the past 2 to 3 months I have spent up to 150 hours on the phone to back office India and Dublin. Routine legitimate transactions are being blocked for 'security reasons'. Even their own software people describe their Web site as rubbish as from the stone age. My trips aboard which are very frequent are now unworkable with BOI cards.

Fix upon fix of old software but not modernisation. Yes India, when I find myself explaining that Ireland is a country in Europe, you realise there is no management of any effective worth. I believe the state should revoke its Bank license as the use of the country name Ireland by the bank is causing reputational damage to the Irish people.

Very poor response to message query, 2 + days is totally unreasonable and just shows a total disregard for customers. This says we can't be bothered we don't need to respect customers as we are too big and important to worry about what customers think of us.

I am writing to express my extreme disappointment and frustration with the continued neglect of my simple request for bank statements. Despite multiple attempts to resolve this issue, BOI continues to demonstrate a shocking level of disregard for its customers.
My initial request for statements was submitted on October 4th. The promised turnaround time of 7-10 business days has long since passed. Instead of receiving the urgently needed statements, I received an unsolicited statement from October, which is completely irrelevant to my request.
This blatant disregard for my time and needs is unacceptable. It reflects a serious lack of attention to detail and organizational competence within your institution.
I demand immediate action to rectify this situation. I expect to receive the requested statements without further delay.
I trust that you will take this matter seriously and address my concerns promptly. I look forward to a speedy resolution.

Rude behaviour by the cashier

Mortgage buyer beware this is the worst mortgage company I have dealt with in 25 years. If you need support and help do NOT expect it from the BoI. If I could have given a zero I would have.

Where do I start with this bank
Absolute joke.
Lost 6k of my money and took 8weeks to get it back when I opened a FX account tried to cancel card machine... impossible
Then they charge arrears in order to cancel after months of emails unanswered.
Bunch of pencil pushers watching the clock .they are the worst.
For business go to revolut .trust me they are the best choice and FX is the cheapest.
The sooner they close the better for everyone.

This Company breached Health & Safety Regulations in the New Ireland Assurance Building and did not provide a safe working environment for its employees, This caused me catastrophic illness and the company continue to hide behind
Solicitors who continue to try and cover up for them. Not once did the current Managing Director Mr Myles O Grady or the past Managing Director Ms Franscesca McDonagh agree to meet me.

Great customer service from Claire who was at front desk. She couldn't be more helpful and friendly. Made my visit so easygoing and stress free

Bank of Ireland credit card services are a joke. Got defrauded by gotickets.com for an F1 event in Canada. I was refused entry because they supplied just 1 ticket I needed 2. Anyway I proved to BOI charge back team via multiple emails,form filling etc hours and hours on the phone talking to their Pakistani & Indian partners in fraud department 🫣 to no avail. I’ve been advised also by BOI card services to send a solicitors letter to them and sue ?? What sort of an organisation are they at all. Terrible service

Called the St. Stephens Green mortgages internal to ask a question (fairly generic too, about adding my wife to the mortgage), the man wouldn't even say 'bye' at the end of the conversation on the phone, after he was only able to give some very generic answer, like "there should be no need to book an appointment, she can drop in and they will tell her then...", like: what if my wife has to take time off work specifically to come there, not knowing if she needs an appointment or not? . Awful like some people with no social/customer dealing skills get a job like that. Being on the phone (his voice is not new, and with similar experience in the past) , i guess he can afford to be totally disengaged, even bored to listen to what i was asking. As soon as they realised you're an existing customer and not new business, i guess their willingness to help drops to the floor, isn't that the case?

I would have put 0 stars if I could. I applied for a Mortgage but decided not finish the process. I tried to close and delete my account but they told me that's not possible.

According to EU laz GDPR they need to give the option. They are illegally retaining personal information by not giving an option to close an account when you don't have an outstanding businns with them.

I've had to complain to EU body for GDPR hoping they'll give notice to the bank.

Happy I didn't go through with them

I visited the Carndonagh branch on Friday. I was served by a lady called McLaughlin( from Clonmany). She was absolutely fabulous and incredibly respectful and patient when assisting me.
I am not technically minded. I live in the UK and wanted to get my internet banking sorted. She had to change my details to get me up and running with it. When she had finally changed my apple password, etc. to allow me to get access to Internet banking the BOI system failed. So she rang the BOI helpline and finally sorted it. I am truly grateful for her wonderful professionalism.
I must also add she also recently dealt with my mother( who is in her late 80s) and was equally superb in supporting her.
She is a valuable asset to the BOI and represents all that is good about your company.