Banquet Records Reviews 

What a scam this company is pay for an item after release which was 21st November we are now 12th December and still no item,send email to be told you didnt pay for tracking on the item so it's lost in mail, what a GREAT SCAM AND MONEY MAKER ,I ordered #Aerosmith and Yungblud one last time personally signed ,never received the item i very much doubt i will get a refund either ,avoid this company

Such a shame to rubbish a record shop ,but if you don't send out reasonably expensive preorders with no intentions of doing so that is wrong !!
I'm chasing my money back via my credit card ,I shouldn't have to do this ,i would rather my record,but thats the world we live in.
I'll never use you again .

Ordered on 11/11/25
Attempts to make contact have been almost impossible and phoning the shop results in being fobbed off by rude staff.
Eventually to be told items not in stock.
I altered the order but I’m still waiting delivery. Again fobbed off . I’ve now received a email blaming the Royal Mail and to re contact st the weekend if I’ve not received the order.Utterly pathetic customer service.

Made an order 171125 of over £60 and still waiting with poor response to emails!! It is now 6/12/2035. I grew up buying records from what was beggars banquet and I feel it’s gone done hole sadly, I loved this place once ago 😢

I ordered a personalised copy from yungblud a month ago !! Despite sending several emails and WhatsApp nobody has replied . This was my grandaughters gift for xmas to put her concert tickets in . I have now pasted this all over yungbluds Instagram and Facebook

Do not order from them. They took my money eight weeks ago for a disc I ordered as a birthday gift. The birthday has been and gone. I have received nothing. Their email address is dead. They are simply the worst.

Have used Banquet for a number of years but their service is simply abysmal now. Not the first time I've had order issues but on this occasion I spent nearly £250. One record was a pre-order for 14th November which I'm now being told is out of stock and they can't tell me when it's back in. The whole idea of a pre-order is they know how many records they have to press, so confusing how it's put of stock. The second was being sold as in stock, no indication upon ordering that there maybe a delay but now also out of stock and no estimated delivery date. On their website both records show as in stock so as a buyer you'd assume there's no issue but they're clearly taking orders a d money for products they can't supply

Awful record shop.
Used to order regularly, now when I've placed orders I get emails after they have taken my money the item is not in stock, bit with their supplier or the printer.
How can a record that is a pre order, not be ordered. The whole idea of a pre order is they know how many to order. This on top of charging £20.00 postage, not refunded for orders not received. Its fraud. You shouldn't be accepting orders and taking money for items you say are in stock when they are not and you cannot get them from the supplier.
I will be reporting you.
You shouldn't be accepting orders for stock you KNOW you don't have and keep fobbing everyone of with the same excuse your supplier etc doesn't have stock. Joke.

I always judge a business by how they deal with things when they go wrong, rather than right.

Ordered quite a bit from Banquet. Like others mention on trust pilot the customer service is absolutely terrible and downright abrupt and rude.

I'm not a confrontational person, quite the opposite. Had two issues with orders and contacted customer services quite politely for advice. This second time having to deal with such rudeness will be my last order.

I wouldn't say banquet are particularly cheap, about in line with competitors but I'd recommend going elsewhere even if you have to pay a few extra quid for piece of mind if something goes wrong.

Postage with signature is also more expensive than other UK vendors.

I ordered a signed Pale Waves LP for my daughter in OCTOBER 2024 and here we are 13 months later and still nothing.

Banquet claimed Pale Waves were very busy and apologised and offered refunds on two other occasions when I chased them for an update.

They are reactive to chasing and do respond but when you take peoples money for a product you've still not provided after a year you'd like to think that good customer service is proactive. Reach to your customers and let them know what's going on, update them, keep them in the loop.

They've been chased for the final time and now I'm just going to request a refund. I won't ever use them again to purchase anything.

I wish I'd read these reviews before ordering. Like many others here I ordered an album with no indication that it wasn't actually in stock.
When I emailed to chase the order up I received a reply saying that it was being ordered in and may take some time to arrive. I really don't think advertising records as being in stock when they aren't is in any way acceptable.
Never again.

Pre-ordered an album from them, it wasn't despatched until 5 days after release, and then took over two weeks to arrive. Wouldn't order from them again.

Apart from being arrogant, you are the most disrespectful customer service. Here is a photo of what was in the shipping box.

Usually alright with customer service but I received a record and sent them video proof it was warped. They just said I could send it back and not be replaced. Not even a partial refund. Emails are slow and customer service isn’t great.

It seriously disappoints me to even have to write this review but I would much rather warn people of my experience, I have used Banquet Records since 2020/2021 and have had little issues with them up until now, the tamer issues I have had is the odd email informing me that the item I ordered is out of stock despite it not being so on the website but the thing that has convinced me to stop using them all together happened a month ago.

I saw a record listed on their store that I was very keen on and decided to order it, I placed the order through Zilch as I didn’t want to spend near enough a chunk of £40 in my bank but as I was doing so the order “failed” and my money was taken but no order was placed, since my money was taken Zilch still set up a payment plan. I thinking this was just a small error with Banquet decided to wait it out for a refund, it’s now the 6th of October and nothing has been solved. I have messaged Banquet and they are claiming that it is completely out of their hands and that they “don’t have access to the payment” which I find strange, wether as Zilch had informed me that Banquet has received the payment and in order for me to be refunded they must wait for Banquet to do so, Zilch also provided me with reference numbers to send over in order for Banquet to find my purchase and refund me but again “We don’t have access to rejected payments”, I see no fault in Zilch considering they first need the money back to refund me but after this whole ordeal I have come to find Banquet completely untrustworthy and I am deeply disappointed with the lack of help considering I have been a customer for five years, I will never use the website again and will be warning others.

Still not received my order which was released nearly two weeks ago. Seen it in my local store on the day of release! Had to chase order, as did another family member. No proactive communication from Banquet Records regarding this delay.

Ordered a signed vinyl and it's perfect.

I hate to criticise an independent retailer but I ordered the latest Ed Sheeran album for my daughter a week before release and over a week after release, there’s no sign of it.
Email sent to chase up and just told item dispatched and should be with me soon.

I hate to use companies like Amazon but they get the item to me on time and avoid having to deal with an upset daughter.

Sad to say, last time I’ll be ordering from them.

While they do put on some great live shows I DO NOT like that they leave sending out digital tickets until the very last day before
the gig
This leads to unnecessary stress and makes you fear that they wont arrive at all.

I've been buying vinyls from Banquet since the start of 2025 and have never been let down. Fast deliveries and Ben who i've been speaking to via email about stock and pre orders has been nothing but fantastic. Great company who i'll continue to use for years to come.