As an Australian customer, I found Banxa easy to use. The website layout is clear, and the purchase flow is simple—everything is laid out step-by-step without feeling complicated. The experience was... See more
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See what reviewers are saying
The Transaction works very fast and properly without any interuption. I can Transfer Money very fast from my Bank Account to my Credit Card. The reason for my Credit Card is, that I have No Credit Car... See more
They are being used by Scammer casinos like Rapowin to buy crypto and then when you realize you got scammed they tell you its unrefundable like all crypto sales. They say it before also but they keep... See more
More than 24 hrs and still no order completion, last 3 orders took 10 hours, I revieved an automated response to my ticket with no follow up, and they have insane fees almost 20 dollars after transfe... See more
Company details
Written by the company
Banxa (TSX-V:”BNXA”) is a Payments Service Provider (PSP) for the digital asset space. The company has a mission - to build the bridge between traditional financial systems and regulation and the digital asset space. Our goal is to onboard the general public to digital currency by building fully compliant payment infrastructure that enables simple and secure conversion of fiat currency to digital currency (e.g. USD/CAD to BTC/ETH). Banxa's flagship product is a “Plug-and-Play” Fiat Onramp which allows seamless access to digital currencies via multiple payment methods. The company’s product line is diversified by a B2B offering, or wholly owned, B2C (direct-to-consumer) websites. Upcoming products will focus around further development of digital payments, transfers and storage. Banxa is not a bank / authorised deposit taking institution.
Our Commitment
Written by the company
- We are customer centric in everything we do
- We aim to respond to all service requests in a timely manner. Before leaving a negative review please contact us at support.banxa.com so we have the opportunity to resolve your enquiry.
Contact info
L2 2-6 Gwynne Street, 3121, Cremorne, Australia
- support@banxa.com
- banxa.com
You should know
3.9
Great
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Perfect ' fast
September 30, 2026
The buying of crypto went fast and…
The buying of crypto went fast and smooth ,thank you.
September 26, 2026
Quick and easy
October 1, 2026
Always reliable
September 29, 2026
Hi Banxa
Hi Banxa , I still haven’t receibed the BTC on my wallet and I really need it today .
I tried to contact costumer service but I had no response back
October 1, 2026
No Hasel and easy
September 30, 2026
Wealthgrowth-investments.com use your…
Wealthgrowth-investments.com use your organisation to scam people
September 30, 2026
Great and quick !
September 30, 2026
The ease of service was awesome
September 30, 2026
Easy transaction
September 30, 2026
Quick and easy
September 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Banxa
Hi Tom,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your disappointment.
Regarding your order, we can confirm that it was fully processed and fulfilled shortly after it was placed. Please keep in mind that Banxa operates strictly as a payment gateway that delivers cryptocurrency directly to the wallet address provided during order creation. Because we do not host user accounts, private keys, or passwords for external crypto wallets, we kindly recommend contacting your receiving wallet provider or platform support directly for assistance with your wallet access.
Additionally, following a recent compliance review, we regret to inform you that your Banxa account has been permanently restricted due to a violation of our Terms and Conditions. As a regulated cryptocurrency payment provider, we must adhere strictly to legal and compliance guidelines. Please note that this decision is final and cannot be appealed.
If you have any additional questions regarding your completed order history, you are welcome to contact our team viahttps://support.banxa.com/en/support/tickets/new.
-Banxa Support
It has been a new experience in my…
It has been a new experience in my life, with Banxa’s easy-to-understand processes. Thank you for the opportunity to collaborate with Banxa.
September 30, 2026
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